0
NPS
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Jacobs Douwe Egberts
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About Jacobs Douwe Egberts' Brand
JACOBS DOUWE EGBERTS celebrates life beyond the beverage, putting the coffee cup at the centre of the conversation.
Brand at a Glance
68%
Customer Loyalty
3.2/5
Product Quality
2.8/5
Pricing
3/5
Customer Service
Jacobs Douwe Egberts NPS
Jacobs Douwe Egberts's Net Promoter Score (NPS) is a 0 with 30% Promoters, 40% Passives, and 30% Detractors. Net Promoter Score tracks whether Jacobs Douwe Egberts's customers would recommend using the product based on a scale of -100 to 100.
Jacobs Douwe Egberts Overall NPS
| 30% | Promoters |
|---|---|
| 40% | Passives |
| 30% | Detractors |
Jacobs Douwe Egberts NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 0 | May 2020 | 0 |
Dec 2021 0 | Dec 2021 | 0 |
May 2022 0 | May 2022 | 0 |
Sep 2022 -25 | Sep 2022 | -25 |
Dec 2022 0 | Dec 2022 | 0 |
Jan 2023 17 | Jan 2023 | 17 |
Feb 2023 11 | Feb 2023 | 11 |
Dec 2024 0 | Dec 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jacobs Douwe Egberts Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Jacobs Douwe Egberts users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Jacobs Douwe Egberts Product Quality
3.2/5
Jacobs Douwe Egberts has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Jacobs Douwe Egberts Product Information
Jacobs Douwe Egberts’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Jacobs Douwe Egberts Pricing
Jacobs Douwe Egberts ROI & Value For Money
2.8/5
Jacobs Douwe Egberts has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Jacobs Douwe Egberts Customer Satisfaction (CSAT)
Jacobs Douwe Egberts Customer Satisfaction (CSAT) Score
50 / 100
Jacobs Douwe Egberts has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Jacobs Douwe Egberts Customer Service
3/5
Jacobs Douwe Egberts has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Jacobs Douwe Egberts's Customer Service
Website
https://www.jacobsdouweegberts.com/
Jacobs Douwe Egberts as an Employer
3.4/5
Jacobs Douwe Egberts has a 3.4/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Jacobs Douwe Egberts scored a 0 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of Jacobs Douwe Egberts would recommend the brand to a friend. ENPS measures how likely Jacobs Douwe Egberts employees would recommend working at Jacobs Douwe Egberts to a friend.
Net Promoter Score
0
NPS Score
| 30% | Promoters |
|---|---|
| 40% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 28% | Promoters |
|---|---|
| 29% | Passive |
| 43% | Detractors |
