-60
NPS
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Jacoby & Meyers
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About Jacoby & Meyers' Brand
Jacoby & Meyers became the most familiar full-service consumer law firm in the U.S.
Brand at a Glance
76%
Customer Loyalty
2.6/5
Product Quality
2.4/5
Pricing
2.5/5
Customer Service
Jacoby & Meyers NPS
Jacoby & Meyers's Net Promoter Score (NPS) is a -60 with 20% Promoters, 0% Passives, and 80% Detractors. Net Promoter Score tracks whether Jacoby & Meyers's customers would recommend using the product based on a scale of -100 to 100.
Jacoby & Meyers Overall NPS
| 20% | Promoters |
|---|---|
| 0% | Passives |
| 80% | Detractors |
Jacoby & Meyers NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 -100 | Dec 2020 | -100 |
Mar 2022 -100 | Mar 2022 | -100 |
Apr 2022 -33 | Apr 2022 | -33 |
Oct 2023 -50 | Oct 2023 | -50 |
Apr 2024 -60 | Apr 2024 | -60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jacoby & Meyers Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Jacoby & Meyers users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Jacoby & Meyers Product Quality
2.6/5
Jacoby & Meyers has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Jacoby & Meyers' overall Product Quality score rated by its users and customers.
Jacoby & Meyers Product Information
Jacoby & Meyers’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://www.jacobymeyers.com/
- Company Size
- 51-200 Employees
Jacoby & Meyers Pricing
Jacoby & Meyers ROI & Value For Money
2.4/5
Jacoby & Meyers has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Jacoby & Meyers Customer Satisfaction (CSAT)
Jacoby & Meyers Customer Satisfaction (CSAT) Score
25 / 100
Jacoby & Meyers has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Jacoby & Meyers Customer Service
2.5/5
Jacoby & Meyers has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Jacoby & Meyers's Customer Service
Address
Dothan, AL 36301
Website
http://www.jacobymeyers.com/
Phone Number
13349442500
Jacoby & Meyers as an Employer
3.5/5
Jacoby & Meyers has a 3.5/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Jacoby & Meyers scored a -60 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Jacoby & Meyers would recommend the brand to a friend. ENPS measures how likely Jacoby & Meyers employees would recommend working at Jacoby & Meyers to a friend.
Net Promoter Score
-60
NPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
