0
NPS
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Jade Global, Inc.
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About Jade Global, Inc. Brand
Jade Global is a premier advisory, integration, testing, cloud & consulting services.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
3/5
Pricing
4.5/5
Customer Service
Jade Global, Inc. NPS
Jade Global, Inc.'s Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Jade Global, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Jade Global, Inc. Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Jade Global, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 100 | Apr 2023 | 100 |
Oct 2023 0 | Oct 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jade Global, Inc. Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Jade Global, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Jade Global, Inc. Product Quality
1.5/5
Jade Global, Inc. has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Jade Global, Inc. Product Information
Jade Global, Inc.’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.jadeglobal.com
- Company Size
- 51-200 Employees
Industry
Tech
Jade Global, Inc. Pricing
Jade Global, Inc. ROI & Value For Money
3/5
Jade Global, Inc. has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Jade Global, Inc. Customer Satisfaction (CSAT)
Jade Global, Inc. Customer Satisfaction (CSAT) Score
100 / 100
Jade Global, Inc. has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Jade Global, Inc. Customer Service
4.5/5
Jade Global, Inc. has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Jade Global, Inc.'s Customer Service
Address
Jade Global, Inc. 1731 Technology Drive Suite 350, San Jose, CA 95110
Website
http://www.jadeglobal.com
Phone Number
4088997221
Jade Global, Inc. as an Employer
3.1/5
Jade Global, Inc. has a 3.1/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Jade Global, Inc. scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Jade Global, Inc. would recommend the brand to a friend. ENPS measures how likely Jade Global, Inc. employees would recommend working at Jade Global, Inc. to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
