-11
NPS
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Jam City
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About Jam City's Brand
Mobile entertainment company, connecting the world through technology, creativity, and play.
Brand at a Glance
78%
Customer Loyalty
2.8/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Jam City NPS
Jam City's Net Promoter Score (NPS) is a -11 with 39% Promoters, 11% Passives, and 50% Detractors. Net Promoter Score tracks whether Jam City's customers would recommend using the product based on a scale of -100 to 100.
Jam City Overall NPS
| 39% | Promoters |
|---|---|
| 11% | Passives |
| 50% | Detractors |
Jam City NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 -100 | Mar 2020 | -100 |
Jul 2020 -100 | Jul 2020 | -100 |
Aug 2020 -100 | Aug 2020 | -100 |
Sep 2020 -60 | Sep 2020 | -60 |
Oct 2020 -33 | Oct 2020 | -33 |
Nov 2020 -13 | Nov 2020 | -13 |
Dec 2020 0 | Dec 2020 | 0 |
Feb 2021 -1 | Feb 2021 | -1 |
Apr 2021 15 | Apr 2021 | 15 |
May 2021 -1 | May 2021 | -1 |
Jul 2022 -6 | Jul 2022 | -6 |
Dec 2023 -12 | Dec 2023 | -12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jam City NPS by Gender
Jam City's NPS was rated -17 by Male customers on Comparably.
Male
-17
Jam City's NPS was rated -17 by Male customers on Comparably.
33%
Promoters
17%
Passives
50%
Detractors
Female
N/A
Jam City's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Jam City NPS by Age
Jam City's NPS was rated -34 points by customers ages 61-65 on Comparably.
Jam City Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Jam City users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Jam City Customer Loyalty Score by Gender
Jam City's Customer Loyalty score was rated 85 by Male customers on Comparably.
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Male
85%
Yes
Female
N/A
Yes
Jam City Customer Loyalty Score by Age
Jam City's Customer Loyalty score was rated 100% by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Jam City.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 100% | 61-65 | 100% |
Jam City Product Quality
2.8/5
Jam City has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Jam City Product Information
Jam City’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.JamCity.com
- Company Size
- 201-500 Employees
Industry
Tech
Gaming
Mobile App
Quick Insights into Jam City Product Quality
Jam City's Product Quality score was rated highest by Male customers.
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Ranked Jam City Product Quality the Highest
Jam City Product Quality Score by Gender
Jam City's Product Quality score was rated 2.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Jam City.
Male
2.3/5
Female
N/A
Jam City Product Quality Score by Age
Jam City's Product Quality score was rated 2 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Jam City.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 2 | 61-65 | 2 |
Jam City Pricing
Jam City ROI & Value For Money
3.2/5
Jam City has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into Jam City ROI
Jam City's ROI score was rated highest by Male customers.
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Ranked Jam City ROI the Highest
Jam City ROI Score by Gender
Jam City's ROI score was rated 2.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Jam City.
Male
2.3/5
Female
N/A
Jam City ROI Score by Age
Jam City's ROI score was rated 2 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Jam City.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 2 | 61-65 | 2 |
Jam City Customer Satisfaction (CSAT)
Jam City Customer Satisfaction (CSAT) Score
50 / 100
Jam City has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Jam City Customer Service
3.2/5
Jam City has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Jam City's Customer Service
Address
3525 Eastham Drive, Culver City, CA 90232
Website
http://www.JamCity.com
Phone Number
310.205.4800
Jam City's Social Links
Quick Insights into Jam City Customer Service
Jam City's Customer Service score was rated highest by Male customers.
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Ranked Jam City Customer Service the Highest
Jam City Customer Service Score by Gender
Jam City's Customer Service score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Jam City.
Male
2.6/5
Female
N/A
Jam City Customer Service Score by Age
Jam City's Customer Service score was rated 2 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Jam City.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 2 | 61-65 | 2 |
Jam City as an Employer
4.7/5
Jam City has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Jam City scored a -11 for Net Promoter Score and a 65 for Employee Net Promoter Score. NPS gauges how likely a customer of Jam City would recommend the brand to a friend. ENPS measures how likely Jam City employees would recommend working at Jam City to a friend.
Net Promoter Score
-11
NPS Score
| 39% | Promoters |
|---|---|
| 11% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
65
eNPS Score
| 69% | Promoters |
|---|---|
| 27% | Passive |
| 4% | Detractors |
