-67
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Jane Street
Marketing or Exec? Claim Your Free Account
About Jane Street's Brand
Brand at a Glance
55%
Customer Loyalty
3.8/5
Product Quality
1.7/5
Pricing
4.5/5
Customer Service
Jane Street NPS
Jane Street's Net Promoter Score (NPS) is a -67 with 0% Promoters, 33% Passives, and 67% Detractors. Net Promoter Score tracks whether Jane Street's customers would recommend using the product based on a scale of -100 to 100.
Jane Street Overall NPS
| 0% | Promoters |
|---|---|
| 33% | Passives |
| 67% | Detractors |
Jane Street NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Sep 2022 -50 | Sep 2022 | -50 |
Dec 2024 -66 | Dec 2024 | -66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jane Street Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Jane Street users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Jane Street Product Quality
3.8/5
Jane Street has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Jane Street's overall Product Quality score rated by its users and customers.
Jane Street Product Information
Jane Street’s product quality score is a 3.8 out of 5 as rated by its users and customers.
Jane Street Pricing
Jane Street ROI & Value For Money
1.7/5
Jane Street has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Jane Street's overall ROI score rated by its users and customers.
Jane Street Customer Satisfaction (CSAT)
Jane Street Customer Satisfaction (CSAT) Score
67 / 100
Jane Street has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Jane Street Customer Service
4.5/5
Jane Street has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Jane Street's overall Customer Service score rated by its users and customers.
Jane Street as an Employer
Consumer vs. Employees
Jane Street scored a -67 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Jane Street would recommend the brand to a friend. ENPS measures how likely Jane Street employees would recommend working at Jane Street to a friend.
Net Promoter Score
-67
NPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
