-12
NPS
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Jani-King
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About Jani-King's Brand
Brand at a Glance
85%
Customer Loyalty
2.6/5
Product Quality
2.5/5
Pricing
2.9/5
Customer Service
Jani-King NPS
Jani-King's Net Promoter Score (NPS) is a -12 with 44% Promoters, 0% Passives, and 56% Detractors. Net Promoter Score tracks whether Jani-King's customers would recommend using the product based on a scale of -100 to 100.
Jani-King Overall NPS
| 44% | Promoters |
|---|---|
| 0% | Passives |
| 56% | Detractors |
Jani-King NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -100 | Jul 2021 | -100 |
Dec 2021 -33 | Dec 2021 | -33 |
May 2022 0 | May 2022 | 0 |
Sep 2022 20 | Sep 2022 | 20 |
Dec 2022 0 | Dec 2022 | 0 |
Apr 2023 15 | Apr 2023 | 15 |
Jul 2023 0 | Jul 2023 | 0 |
Apr 2024 -11 | Apr 2024 | -11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jani-King Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Jani-King users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Jani-King Product Quality
2.6/5
Jani-King has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Jani-King's overall Product Quality score rated by its users and customers.
Jani-King Product Information
Jani-King’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- https://www.janiking.com/
Jani-King Pricing
Jani-King ROI & Value For Money
2.5/5
Jani-King has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Jani-King's overall ROI score rated by its users and customers.
Jani-King Customer Satisfaction (CSAT)
Jani-King Customer Satisfaction (CSAT) Score
67 / 100
Jani-King has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Jani-King Customer Service
2.9/5
Jani-King has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Jani-King's Customer Service
Website
https://www.janiking.com/
Jani-King as an Employer
2.7/5
Jani-King has a 2.7/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Jani-King scored a -12 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Jani-King would recommend the brand to a friend. ENPS measures how likely Jani-King employees would recommend working at Jani-King to a friend.
Net Promoter Score
-12
NPS Score
| 44% | Promoters |
|---|---|
| 0% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 35% | Promoters |
|---|---|
| 23% | Passive |
| 42% | Detractors |
