100
NPS
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Jani-King International, Inc.
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About Jani-King International, Inc. Brand
Brand at a Glance
10%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Jani-King International, Inc. NPS
Jani-King International, Inc.'s Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Jani-King International, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Jani-King International, Inc. Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Jani-King International, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2025 100 | Jul 2025 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jani-King International, Inc. Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Jani-King International, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Jani-King International, Inc. Product Quality
5/5
Jani-King International, Inc. has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Jani-King International, Inc. Product Information
Jani-King International, Inc.’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
Facilities Services
Jani-King International, Inc. Pricing
Jani-King International, Inc. ROI & Value For Money
4.5/5
Jani-King International, Inc. has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Jani-King International, Inc. Customer Satisfaction (CSAT)
Jani-King International, Inc. Customer Satisfaction (CSAT) Score
100 / 100
Jani-King International, Inc. has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Jani-King International, Inc. Customer Service
4.5/5
Jani-King International, Inc. has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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Jani-King International, Inc. as an Employer
2.5/5
Jani-King International, Inc. has a 2.5/5 stars for its overall company culture rated by their employees
bottom
20%
CEO of Jani-King International, Inc.
In the Bottom 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Jani-King International, Inc. scored a 100 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of Jani-King International, Inc. would recommend the brand to a friend. ENPS measures how likely Jani-King International, Inc. employees would recommend working at Jani-King International, Inc. to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
