100
NPS
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Janitorial Services
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About Janitorial Services' Brand
Commercial Cleaning
Brand at a Glance
83%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.9/5
Customer Service
Janitorial Services NPS
Janitorial Services's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Janitorial Services's customers would recommend using the product based on a scale of -100 to 100.
Janitorial Services Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Janitorial Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Dec 2023 100 | Dec 2023 | 100 |
Apr 2024 100 | Apr 2024 | 100 |
Jan 2025 100 | Jan 2025 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Janitorial Services Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Janitorial Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Janitorial Services Product Quality
3.8/5
Janitorial Services has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Janitorial Services Product Information
Janitorial Services’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.greatjanitor.com
- Company Size
- 1-10 Employees
Janitorial Services Pricing
Janitorial Services ROI & Value For Money
3.6/5
Janitorial Services has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Janitorial Services Customer Satisfaction (CSAT)
Janitorial Services Customer Satisfaction (CSAT) Score
100 / 100
Janitorial Services has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Janitorial Services Customer Service
3.9/5
Janitorial Services has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Janitorial Services's Customer Service
Address
18662 McArthur Blvd., Irvine, CA
Website
http://www.greatjanitor.com
Phone Number
17146098556
Janitorial Services as an Employer
Consumer vs. Employees
Janitorial Services scored a 100 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of Janitorial Services would recommend the brand to a friend. ENPS measures how likely Janitorial Services employees would recommend working at Janitorial Services to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 64% | Promoters |
|---|---|
| 9% | Passive |
| 27% | Detractors |
