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NPS
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Janssen
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About Janssen's Brand
Brand at a Glance
70%
Customer Loyalty
3.5/5
Product Quality
2.8/5
Pricing
3/5
Customer Service
Janssen NPS
Janssen's Net Promoter Score (NPS) is a -2 with 38% Promoters, 22% Passives, and 40% Detractors. Net Promoter Score tracks whether Janssen's customers would recommend using the product based on a scale of -100 to 100.
Janssen Overall NPS
| 38% | Promoters |
|---|---|
| 22% | Passives |
| 40% | Detractors |
Janssen NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 7 | Sep 2022 | 7 |
Oct 2022 2 | Oct 2022 | 2 |
Nov 2022 6 | Nov 2022 | 6 |
Feb 2023 3 | Feb 2023 | 3 |
Mar 2023 6 | Mar 2023 | 6 |
Jun 2023 7 | Jun 2023 | 7 |
Jul 2023 2 | Jul 2023 | 2 |
Aug 2023 0 | Aug 2023 | 0 |
Oct 2023 -3 | Oct 2023 | -3 |
Jun 2024 0 | Jun 2024 | 0 |
Mar 2025 0 | Mar 2025 | 0 |
Apr 2025 -2 | Apr 2025 | -2 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Janssen NPS by Gender
Male customers rated Janssen's NPS 30 points higher than Female customers.
Male
0
Janssen's NPS was rated by Male customers on Comparably.
20%
Promoters
60%
Passives
20%
Detractors
Female
-30
Janssen's NPS was rated -30 by Female customers on Comparably.
30%
Promoters
10%
Passives
60%
Detractors
Janssen NPS by Ethnicity
Janssen's NPS was rated -14 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -14 | Caucasian | -14 |
Janssen NPS by Usage
Janssen's NPS was rated -57 points by customers who have used Janssen's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -57 | Less than 1 Year | -57 |
Janssen Customer Reviews
Out of the 3 Janssen customer reviews 2 were positive and 1 was constructive. Janssen customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Janssen Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Janssen users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Janssen Customer Loyalty Score by Gender
Male customers rated Janssen's Customer Loyalty score 9% higher than Female customers.
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Male
64%
Yes
Female
55%
Yes
Janssen Customer Loyalty Score by Ethnicity
Janssen's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Janssen.
55
out of 100
Caucasian
Janssen Customer Loyalty Score by Usage
Janssen's Customer Loyalty score was rated 49% by customers who have used Janssen's products/services for Less than 1 Year.
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Janssen Customer Loyalty Score by Industry
Janssen's Customer Loyalty score was rated 46% by Healthcare, Hospitals and Medicine industry customers.
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Janssen Product Quality
3.5/5
Janssen has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Janssen Product Information
Janssen’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Janssen's product the highest.
- Website
- https://www.janssen.com/
Quick Insights into Janssen Product Quality
Janssen's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Janssen Product Quality the Highest
Ranked Janssen Product Quality the Lowest
Janssen Product Quality Score by Gender
Male customers rated Janssen's Product Quality score 1 stars higher than Female customers.
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Male
4.3/5
Female
3.3/5
Janssen Product Quality Score by Ethnicity
Janssen's Product Quality score was rated 3.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Janssen.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Janssen Product Quality Score by Usage
Janssen's Product Quality score was rated 2.7 stars by customers who have used Janssen's products/services for Less than 1 Year.
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Janssen Product Quality Score by Industry
Janssen's Product Quality score was rated 3.2 stars by Healthcare, Hospitals and Medicine industry customers.
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Janssen Pricing
Janssen ROI & Value For Money
2.8/5
Janssen has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Janssen Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Janssen ROI
Janssen's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Janssen ROI the Highest
Ranked Janssen ROI the Lowest
Janssen ROI Score by Gender
Male customers rated Janssen's ROI score 0.9 stars higher than Female customers.
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Male
3/5
Female
2.1/5
Janssen ROI Score by Ethnicity
Janssen's ROI score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Janssen.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Janssen ROI Score by Usage
Janssen's ROI score was rated 1.7 stars by customers who have used Janssen's products/services for Less than 1 Year.
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Janssen ROI Score by Industry
Janssen's ROI score was rated 2.7 stars by Healthcare, Hospitals and Medicine industry customers.
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Janssen Customer Satisfaction (CSAT)
Janssen Customer Satisfaction (CSAT) Score
64 / 100
Janssen has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
32%
Satisfied
32%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
4%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Janssen Customer Satisfaction
Janssen's Customer Satisfaction score was rated highest by customers who have used Janssen's products/services for Less than 1 Year.
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Ranked Janssen Customer Satisfaction the Highest
Janssen Customer Satisfaction Score by Gender
Janssen's Customer Satisfaction score was rated 57 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Janssen.
57 / 100
FemaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 28% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 43% |
Janssen Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Janssen's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Janssen.
50 / 100
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
Janssen Customer Satisfaction Score by Usage
Janssen's Customer Satisfaction score was rated 60 points by customers who have used Janssen's products/services for Less than 1 Year.
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Janssen Customer Service
3/5
Janssen has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Janssen's Customer Service
Website
https://www.janssen.com/
Quick Insights into Janssen Customer Service
Janssen's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Janssen Customer Service the Highest
Ranked Janssen Customer Service the Lowest
Janssen Customer Service Score by Gender
Male customers rated Janssen's Customer Service score 1.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Janssen.
Male
3.5/5
Female
2.4/5
Janssen Customer Service Score by Ethnicity
Janssen's Customer Service score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Janssen.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Janssen Customer Service Score by Usage
Janssen's Customer Service score was rated 2.1 stars by customers who have used Janssen's products/services for Less than 1 Year.
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Janssen Customer Service Score by Industry
Janssen's Customer Service score was rated 2.7 stars by Healthcare, Hospitals and Medicine industry customers.
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Janssen as an Employer
3.7/5
Janssen has a 3.7/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Janssen scored a -2 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of Janssen would recommend the brand to a friend. ENPS measures how likely Janssen employees would recommend working at Janssen to a friend.
Net Promoter Score
-2
NPS Score
| 38% | Promoters |
|---|---|
| 22% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
36
eNPS Score
| 50% | Promoters |
|---|---|
| 36% | Passive |
| 14% | Detractors |
