0
NPS
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Japan Post Holdings
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About Japan Post Holdings' Brand
Provider of banking, insurance and logistics services. The company is primarily engaged in providing banking services such as accepting deposits, originating loans, offering insurance products and other related banking services along with providing postal and logistics business related counter services.
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Japan Post Holdings NPS
Japan Post Holdings's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Japan Post Holdings's customers would recommend using the product based on a scale of -100 to 100.
Japan Post Holdings Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Japan Post Holdings NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -100 | Dec 2021 | -100 |
Jan 2022 0 | Jan 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Japan Post Holdings Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Japan Post Holdings users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Japan Post Holdings Product Quality
2.7/5
Japan Post Holdings has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Japan Post Holdings Product Information
Japan Post Holdings’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- www.japanpost.jp
- Company Size
- 10,000+ Employees
Japan Post Holdings Pricing
Japan Post Holdings ROI & Value For Money
2.7/5
Japan Post Holdings has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Japan Post Holdings Customer Satisfaction (CSAT)
Japan Post Holdings Customer Satisfaction (CSAT) Score
50 / 100
Japan Post Holdings has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Japan Post Holdings Customer Service
2.7/5
Japan Post Holdings has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Japan Post Holdings's Customer Service
Address
1-3-2 Kasumigaseki, Tokyo, 100-8798
Website
www.japanpost.jp
Phone Number
7
Consumer vs. Employees
Japan Post Holdings scored a 0 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Japan Post Holdings would recommend the brand to a friend. ENPS measures how likely Japan Post Holdings employees would recommend working at Japan Post Holdings to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
