-43
NPS
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Jardine Matheson Group
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About Jardine Matheson Group's Brand
Jardine Matheson is today a diversified business group focused principally on Asia.
Brand at a Glance
73%
Customer Loyalty
3.2/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Jardine Matheson Group NPS
Jardine Matheson Group's Net Promoter Score (NPS) is a -43 with 14% Promoters, 29% Passives, and 57% Detractors. Net Promoter Score tracks whether Jardine Matheson Group's customers would recommend using the product based on a scale of -100 to 100.
Jardine Matheson Group Overall NPS
| 14% | Promoters |
|---|---|
| 29% | Passives |
| 57% | Detractors |
Jardine Matheson Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
Aug 2023 -66 | Aug 2023 | -66 |
Oct 2023 -50 | Oct 2023 | -50 |
Mar 2024 -60 | Mar 2024 | -60 |
May 2024 -66 | May 2024 | -66 |
Aug 2025 -43 | Aug 2025 | -43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jardine Matheson Group Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Jardine Matheson Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Jardine Matheson Group Product Quality
3.2/5
Jardine Matheson Group has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Jardine Matheson Group's overall Product Quality score rated by its users and customers.
Jardine Matheson Group Product Information
Jardine Matheson Group’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.jardines.com
- Company Size
- 10,000+ Employees
Jardine Matheson Group Pricing
Jardine Matheson Group ROI & Value For Money
3.4/5
Jardine Matheson Group has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Jardine Matheson Group Customer Satisfaction (CSAT)
Jardine Matheson Group Customer Satisfaction (CSAT) Score
60 / 100
Jardine Matheson Group has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Jardine Matheson Group Customer Service
3.4/5
Jardine Matheson Group has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Jardine Matheson Group's Customer Service
Website
http://www.jardines.com
Phone Number
+852 2843 8288
Jardine Matheson Group as an Employer
Consumer vs. Employees
Jardine Matheson Group scored a -43 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Jardine Matheson Group would recommend the brand to a friend. ENPS measures how likely Jardine Matheson Group employees would recommend working at Jardine Matheson Group to a friend.
Net Promoter Score
-43
NPS Score
| 14% | Promoters |
|---|---|
| 29% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
