-35
NPS
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Jared Galleria of Jewelry
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About Jared Galleria of Jewelry's Brand
Brand at a Glance
70%
Customer Loyalty
2.6/5
Product Quality
2.6/5
Pricing
2.7/5
Customer Service
Jared Galleria of Jewelry NPS
Jared Galleria of Jewelry's Net Promoter Score (NPS) is a -35 with 27% Promoters, 11% Passives, and 62% Detractors. Net Promoter Score tracks whether Jared Galleria of Jewelry's customers would recommend using the product based on a scale of -100 to 100.
Jared Galleria of Jewelry Overall NPS
| 27% | Promoters |
|---|---|
| 11% | Passives |
| 62% | Detractors |
Jared Galleria of Jewelry NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -47 | May 2023 | -47 |
Jun 2023 -48 | Jun 2023 | -48 |
Aug 2023 -50 | Aug 2023 | -50 |
Sep 2023 -49 | Sep 2023 | -49 |
Nov 2023 -46 | Nov 2023 | -46 |
Dec 2023 -46 | Dec 2023 | -46 |
Mar 2024 -37 | Mar 2024 | -37 |
Sep 2024 -33 | Sep 2024 | -33 |
Oct 2024 -36 | Oct 2024 | -36 |
Dec 2024 -38 | Dec 2024 | -38 |
Feb 2026 -34 | Feb 2026 | -34 |
May 2026 -35 | May 2026 | -35 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jared Galleria of Jewelry NPS by Gender
Female customers rated Jared Galleria of Jewelry's NPS 45 points higher than Male customers.
Male
-75
Jared Galleria of Jewelry's NPS was rated -75 by Male customers on Comparably.
0%
Promoters
25%
Passives
75%
Detractors
Female
-30
Jared Galleria of Jewelry's NPS was rated -30 by Female customers on Comparably.
30%
Promoters
10%
Passives
60%
Detractors
Jared Galleria of Jewelry NPS by Ethnicity
Jared Galleria of Jewelry's NPS was rated -45 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -45 | Caucasian | -45 |
Jared Galleria of Jewelry NPS by Age
Jared Galleria of Jewelry's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
Jared Galleria of Jewelry NPS by Usage
Jared Galleria of Jewelry's NPS was rated the highest by customers who have used Jared Galleria of Jewelry's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -34 | 1 to 2 Years | -34 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
Over 10 Years -57 | Over 10 Years | -57 |
Jared Galleria of Jewelry Customer Reviews
Out of the 2 Jared Galleria of Jewelry customer reviews 2 were positive and 0 were constructive. Jared Galleria of Jewelry customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Jared Galleria of Jewelry Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Jared Galleria of Jewelry users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Jared Galleria of Jewelry Customer Loyalty Score by Gender
Male customers rated Jared Galleria of Jewelry's Customer Loyalty score 5% higher than Female customers.
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Male
78%
Yes
Female
73%
Yes
Jared Galleria of Jewelry Customer Loyalty Score by Ethnicity
Jared Galleria of Jewelry's Customer Loyalty score was rated 80% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Jared Galleria of Jewelry.
80
out of 100
Caucasian
Jared Galleria of Jewelry Customer Loyalty Score by Age
Jared Galleria of Jewelry's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Jared Galleria of Jewelry.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
56-60 40% | 56-60 | 40% |
Jared Galleria of Jewelry Customer Loyalty Score by Usage
Jared Galleria of Jewelry's Customer Loyalty score was rated the highest by customers who have used Jared Galleria of Jewelry's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Jared Galleria of Jewelry Customer Loyalty Score by Industry
Jared Galleria of Jewelry's Customer Loyalty score was rated 70% by Accounting industry customers.
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Jared Galleria of Jewelry Product Quality
2.6/5
Jared Galleria of Jewelry has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Jared Galleria of Jewelry Product Information
Jared Galleria of Jewelry’s product quality score is a 2.6 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Jared Galleria of Jewelry's product the highest.
- Website
- https://www.jared.com/
- Company Size
- 10,000+ Employees
Quick Insights into Jared Galleria of Jewelry Product Quality
Jared Galleria of Jewelry's Product Quality score was rated highest by customers who have used Jared Galleria of Jewelry's products/services for 1 to 2 Years, and rated lowest by customers who have used Jared Galleria of Jewelry's products/services for Over 10 Years.
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Ranked Jared Galleria of Jewelry Product Quality the Highest
Ranked Jared Galleria of Jewelry Product Quality the Lowest
Jared Galleria of Jewelry Product Quality Score by Gender
Female customers rated Jared Galleria of Jewelry's Product Quality score 0.1 stars higher than Male customers.
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Male
2.4/5
Female
2.5/5
Jared Galleria of Jewelry Product Quality Score by Ethnicity
Jared Galleria of Jewelry's Product Quality score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Jared Galleria of Jewelry.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Jared Galleria of Jewelry Product Quality Score by Age
Jared Galleria of Jewelry's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Jared Galleria of Jewelry.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2 | 36-40 | 2 |
56-60 3.1 | 56-60 | 3.1 |
Jared Galleria of Jewelry Product Quality Score by Usage
Jared Galleria of Jewelry's Product Quality score was rated the highest by customers who have used Jared Galleria of Jewelry's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Jared Galleria of Jewelry Product Quality Score by Industry
Jared Galleria of Jewelry's Product Quality score was rated 1.5 stars by Accounting industry customers.
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Jared Galleria of Jewelry Pricing
Jared Galleria of Jewelry ROI & Value For Money
2.6/5
Jared Galleria of Jewelry has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Jared Galleria of Jewelry Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Jared Galleria of Jewelry ROI
Jared Galleria of Jewelry's ROI score was rated highest by customers who have used Jared Galleria of Jewelry's products/services for 5 to 10 Years, and rated lowest by customers ages 36-40.
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Ranked Jared Galleria of Jewelry ROI the Highest
Ranked Jared Galleria of Jewelry ROI the Lowest
Jared Galleria of Jewelry ROI Score by Gender
Female customers rated Jared Galleria of Jewelry's ROI score 0.7 stars higher than Male customers.
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Male
2/5
Female
2.7/5
Jared Galleria of Jewelry ROI Score by Ethnicity
Jared Galleria of Jewelry's ROI score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Jared Galleria of Jewelry.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Jared Galleria of Jewelry ROI Score by Age
Jared Galleria of Jewelry's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Jared Galleria of Jewelry.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
56-60 2.3 | 56-60 | 2.3 |
Jared Galleria of Jewelry ROI Score by Usage
Jared Galleria of Jewelry's ROI score was rated the highest by customers who have used Jared Galleria of Jewelry's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Jared Galleria of Jewelry ROI Score by Industry
Jared Galleria of Jewelry's ROI score was rated 1.8 stars by Accounting industry customers.
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Jared Galleria of Jewelry Customer Satisfaction (CSAT)
Jared Galleria of Jewelry Customer Satisfaction (CSAT) Score
44 / 100
Jared Galleria of Jewelry has an overall Customer Satisfaction score of 44 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
32%
Satisfied
12%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Jared Galleria of Jewelry Customer Satisfaction
Jared Galleria of Jewelry's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by Male customers.
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Ranked Jared Galleria of Jewelry Customer Satisfaction the Highest
Ranked Jared Galleria of Jewelry Customer Satisfaction the Lowest
Jared Galleria of Jewelry Customer Satisfaction Score by Gender
Jared Galleria of Jewelry's Customer Satisfaction score was rated 25 by both Female and Male customers on Comparably.
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25 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 75% |
25 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 12% | |
Very Dissatisfied | 50% |
Jared Galleria of Jewelry Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Jared Galleria of Jewelry's Customer Satisfaction (CSAT) score was rated 26% according to Caucasian users and customers.
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26 / 100
Very Satisfied
13%
Satisfied
13%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
11%
Very Dissatisfied
50%
Jared Galleria of Jewelry Customer Satisfaction Score by Age
Jared Galleria of Jewelry's Customer Satisfaction score was rated 33 points by customers ages 36-40 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 33% |
Jared Galleria of Jewelry Customer Satisfaction Score by Usage
Jared Galleria of Jewelry's Customer Satisfaction score was rated 17 points by customers who have used Jared Galleria of Jewelry's products/services for Over 10 Years.
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Jared Galleria of Jewelry Customer Service
2.7/5
Jared Galleria of Jewelry has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Jared Galleria of Jewelry's Customer Service
Website
https://www.jared.com/
Quick Insights into Jared Galleria of Jewelry Customer Service
Jared Galleria of Jewelry's Customer Service score was rated highest by customers who have used Jared Galleria of Jewelry's products/services for 5 to 10 Years, and rated lowest by customers ages 56-60.
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Ranked Jared Galleria of Jewelry Customer Service the Highest
Ranked Jared Galleria of Jewelry Customer Service the Lowest
Jared Galleria of Jewelry Customer Service Score by Gender
Female customers rated Jared Galleria of Jewelry's Customer Service score 0.6 stars higher than Male customers.
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Male
2.2/5
Female
2.8/5
Jared Galleria of Jewelry Customer Service Score by Ethnicity
Jared Galleria of Jewelry's Customer Service score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Jared Galleria of Jewelry.
0
20
40
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80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Jared Galleria of Jewelry Customer Service Score by Age
Jared Galleria of Jewelry's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.8 | 36-40 | 1.8 |
56-60 1.6 | 56-60 | 1.6 |
Jared Galleria of Jewelry Customer Service Score by Usage
Jared Galleria of Jewelry's Customer Service score was rated the highest by customers who have used Jared Galleria of Jewelry's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Jared Galleria of Jewelry Customer Service Score by Industry
Jared Galleria of Jewelry's Customer Service score was rated 1.5 stars by Accounting industry customers.
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Jared Galleria of Jewelry as an Employer
Consumer vs. Employees
Jared Galleria of Jewelry scored a -35 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Jared Galleria of Jewelry would recommend the brand to a friend. ENPS measures how likely Jared Galleria of Jewelry employees would recommend working at Jared Galleria of Jewelry to a friend.
Net Promoter Score
-35
NPS Score
| 27% | Promoters |
|---|---|
| 11% | Passive |
| 62% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 31% | Promoters |
|---|---|
| 21% | Passive |
| 48% | Detractors |
