100
NPS
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Javits Center
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About Javits Center's Brand
The Javits Center is the busiest convention center in the US, hosting the world's leading conventions, trade shows & special events.
Brand at a Glance
5/5
Product Quality
4/5
Pricing
Javits Center NPS
Javits Center's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Javits Center's customers would recommend using the product based on a scale of -100 to 100.
Javits Center Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Javits Center NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Javits Center Product Quality
5/5
Javits Center has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Javits Center's overall Product Quality score rated by its users and customers.
Javits Center Product Information
Javits Center’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://javitscenter.com
- Company Size
- 1,001-5,000 Employees
Javits Center Pricing
Javits Center ROI & Value For Money
4/5
Javits Center has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Javits Center Customer Satisfaction (CSAT)
Javits Center Customer Satisfaction (CSAT) Score
100 / 100
Javits Center has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Consumer vs. Employees
Javits Center scored a 100 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Javits Center would recommend the brand to a friend. ENPS measures how likely Javits Center employees would recommend working at Javits Center to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
