-82
NPS
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Jayco
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About Jayco's Brand
Jayco builds high-quality RVs, camping trailers, travel trailers, fifth wheels, motorhomes and toy haulers.
Brand at a Glance
66%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Jayco NPS
Jayco's Net Promoter Score (NPS) is a -82 with 7% Promoters, 4% Passives, and 89% Detractors. Net Promoter Score tracks whether Jayco's customers would recommend using the product based on a scale of -100 to 100.
Jayco Overall NPS
| 7% | Promoters |
|---|---|
| 4% | Passives |
| 89% | Detractors |
Jayco NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 -83 | Oct 2024 | -83 |
Dec 2024 -81 | Dec 2024 | -81 |
Jan 2025 -81 | Jan 2025 | -81 |
Mar 2025 -81 | Mar 2025 | -81 |
Apr 2025 -81 | Apr 2025 | -81 |
May 2025 -81 | May 2025 | -81 |
Jun 2025 -81 | Jun 2025 | -81 |
Jul 2025 -83 | Jul 2025 | -83 |
Aug 2025 -83 | Aug 2025 | -83 |
Oct 2025 -83 | Oct 2025 | -83 |
Nov 2025 -83 | Nov 2025 | -83 |
Dec 2025 -83 | Dec 2025 | -83 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jayco NPS by Gender
Female customers rated Jayco's NPS 8 points higher than Male customers.
Male
-90
Jayco's NPS was rated -90 by Male customers on Comparably.
3%
Promoters
4%
Passives
93%
Detractors
Female
-82
Jayco's NPS was rated -82 by Female customers on Comparably.
6%
Promoters
6%
Passives
88%
Detractors
Jayco NPS by Ethnicity
Jayco's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -90 | Caucasian | -90 |
Other -86 | Other | -86 |
Jayco NPS by Age
Jayco's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Jayco NPS by Usage
Jayco's NPS was rated the highest by customers who have used Jayco's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -84 | Less than 1 Year | -84 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -95 | 2 to 5 Years | -95 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -30 | Over 10 Years | -30 |
Jayco Customer Reviews
Out of the 20 Jayco customer reviews 4 were positive and 16 were constructive. Jayco customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Jayco Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Jayco users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Jayco Customer Loyalty Score by Gender
Female customers rated Jayco's Customer Loyalty score 8% higher than Male customers.
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Male
62%
Yes
Female
70%
Yes
Jayco Customer Loyalty Score by Ethnicity
Jayco's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Jayco.
63
out of 100
Caucasian
70
out of 100
Other
Jayco Customer Loyalty Score by Age
Jayco's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Jayco.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 85% | 31-35 | 85% |
41-45 46% | 41-45 | 46% |
46-50 74% | 46-50 | 74% |
51-55 78% | 51-55 | 78% |
56-60 70% | 56-60 | 70% |
61-65 52% | 61-65 | 52% |
66+ 63% | 66+ | 63% |
Jayco Customer Loyalty Score by Usage
Jayco's Customer Loyalty score was rated the highest by customers who have used Jayco's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Jayco Customer Loyalty Score by Industry
Jayco's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Jayco Product Quality
1.5/5
Jayco has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Jayco's overall Product Quality score rated by its users and customers.
Jayco Product Information
Jayco’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Manufacturing and Machinery industry rated Jayco's product the highest. Reviewers from the Tech industry rated Jayco the lowest at 1.5.
- Website
- http://www.jayco.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
Travel
Quick Insights into Jayco Product Quality
Jayco's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Jayco's Product Quality.
Ranked Jayco Product Quality the Highest
Ranked Jayco Product Quality the Lowest
Jayco Product Quality Score by Gender
Jayco's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Jayco.
Male
1.5/5
Female
1.5/5
Jayco Product Quality Score by Ethnicity
Jayco's Product Quality score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Jayco.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Jayco Product Quality Score by Age
Jayco's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Jayco.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.3 | 31-35 | 2.3 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Jayco Product Quality Score by Usage
Jayco's Product Quality score was rated the highest by customers who have used Jayco's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Jayco Product Quality Score by Industry
Jayco's Product Quality score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Tech industry customers.
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Jayco Pricing
Jayco ROI & Value For Money
1.5/5
Jayco has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Jayco's overall ROI score rated by its users and customers.
Jayco Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Manufacturing and Machinery industry. The users from the Automotive and Transportation industry think that they had the lowest ROI from Jayco.
Quick Insights into Jayco ROI
Jayco's ROI score was rated highest by customers ages 31-35, and rated lowest by customers from the Tech industry.
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Ranked Jayco ROI the Highest
Ranked Jayco ROI the Lowest
Jayco ROI Score by Gender
Female customers rated Jayco's ROI score 0.2 stars higher than Male customers.
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Male
1.5/5
Female
1.7/5
Jayco ROI Score by Ethnicity
Jayco's ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Jayco.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Jayco ROI Score by Age
Jayco's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Jayco.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.5 | 31-35 | 2.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.7 | 56-60 | 1.7 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Jayco ROI Score by Usage
Jayco's ROI score was rated the highest by customers who have used Jayco's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Jayco ROI Score by Industry
Jayco's ROI score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Jayco Customer Satisfaction (CSAT)
Jayco Customer Satisfaction (CSAT) Score
9 / 100
Jayco has an overall Customer Satisfaction score of 9 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
4%
Satisfied
5%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
18%
Very Dissatisfied
70%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Jayco Customer Satisfaction
Jayco's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Jayco's Customer Satisfaction.
Ranked Jayco Customer Satisfaction the Highest
Ranked Jayco Customer Satisfaction the Lowest
Jayco Customer Satisfaction Score by Gender
Female customers rated Jayco's Customer Satisfaction score 8 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Jayco.
4 / 100
MaleVery Satisfied | 4% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 2% | |
Dissatisfied | 25% | |
Very Dissatisfied | 69% |
12 / 100
FemaleVery Satisfied | 3% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 12% | |
Very Dissatisfied | 73% |
Jayco Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Jayco's Customer Satisfaction (CSAT) score was rated 4% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Jayco.
4 / 100
Very Satisfied
3%
Satisfied
1%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
24%
Very Dissatisfied
69%
CSAT according to Other
Jayco's Customer Satisfaction (CSAT) score was rated 7% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Jayco.
7 / 100
Very Satisfied
0%
Satisfied
7%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
80%
Jayco Customer Satisfaction Score by Age
Jayco's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Jayco.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 33% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 12% | |||||||||||||||
| 56-60 | 4% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 4% |
Jayco Customer Satisfaction Score by Usage
Jayco's Customer Satisfaction score was rated the highest by customers who have used Jayco's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Jayco Customer Satisfaction Score by Industry
Jayco's Customer Satisfaction score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Jayco Customer Satisfaction Score by Industry",
"text": "Jayco's Customer Satisfaction score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Tech industry customers.",
"bars": [
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{
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"groupId": 521,
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"groupId": 522,
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]
}Jayco Customer Service
1.5/5
Jayco has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Jayco's overall Customer Service score rated by its users and customers.
About Jayco's Customer Service
Address
903 South Main Street, Middlebury, IN 46540
Website
http://www.jayco.com/
Phone Number
(574)825-5861
Quick Insights into Jayco Customer Service
Jayco's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Jayco's Customer Service score.
Ranked Jayco Customer Service the Highest
Ranked Jayco Customer Service the Lowest
Jayco Customer Service Score by Gender
Jayco's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Jayco.
Male
1.5/5
Female
1.5/5
Jayco Customer Service Score by Ethnicity
Jayco's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Jayco.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Jayco Customer Service Score by Age
Jayco's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Jayco.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 2.6 | 31-35 | 2.6 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Jayco Customer Service Score by Usage
Jayco's Customer Service score was rated the highest by customers who have used Jayco's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Jayco Customer Service Score by Industry
Jayco's Customer Service score was rated the highest by Business and Consumer Services industry customers, and the lowest by Tech industry customers.
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Jayco as an Employer
3.6/5
Jayco has a 3.6/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Jayco scored a -82 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of Jayco would recommend the brand to a friend. ENPS measures how likely Jayco employees would recommend working at Jayco to a friend.
Net Promoter Score
-82
NPS Score
| 7% | Promoters |
|---|---|
| 4% | Passive |
| 89% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 45% | Promoters |
|---|---|
| 15% | Passive |
| 40% | Detractors |
