-6
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Jazz Pharmaceuticals
Marketing or Exec? Claim Your Free Account
About Jazz Pharmaceuticals' Brand
Jazz Pharmaceuticals plc is an international biopharmaceutical company.
Brand at a Glance
67%
Customer Loyalty
3.4/5
Product Quality
3.6/5
Pricing
4/5
Customer Service
Jazz Pharmaceuticals NPS
Jazz Pharmaceuticals's Net Promoter Score (NPS) is a -6 with 44% Promoters, 6% Passives, and 50% Detractors. Net Promoter Score tracks whether Jazz Pharmaceuticals's customers would recommend using the product based on a scale of -100 to 100.
Jazz Pharmaceuticals Overall NPS
| 44% | Promoters |
|---|---|
| 6% | Passives |
| 50% | Detractors |
Jazz Pharmaceuticals NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 0 | Apr 2022 | 0 |
May 2022 20 | May 2022 | 20 |
Oct 2022 0 | Oct 2022 | 0 |
Nov 2022 0 | Nov 2022 | 0 |
Jul 2023 0 | Jul 2023 | 0 |
Oct 2023 -9 | Oct 2023 | -9 |
Jan 2024 -9 | Jan 2024 | -9 |
May 2024 -8 | May 2024 | -8 |
Jun 2024 -13 | Jun 2024 | -13 |
Aug 2024 -7 | Aug 2024 | -7 |
Sep 2024 0 | Sep 2024 | 0 |
Feb 2025 -6 | Feb 2025 | -6 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jazz Pharmaceuticals Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Jazz Pharmaceuticals users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Jazz Pharmaceuticals Product Quality
3.4/5
Jazz Pharmaceuticals has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Jazz Pharmaceuticals' overall Product Quality score rated by its users and customers.
Jazz Pharmaceuticals Product Information
Jazz Pharmaceuticals’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Jazz Pharmaceuticals Pricing
Jazz Pharmaceuticals ROI & Value For Money
3.6/5
Jazz Pharmaceuticals has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Jazz Pharmaceuticals' overall ROI score rated by its users and customers.
Jazz Pharmaceuticals Customer Satisfaction (CSAT)
Jazz Pharmaceuticals Customer Satisfaction (CSAT) Score
67 / 100
Jazz Pharmaceuticals has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
7%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Jazz Pharmaceuticals Customer Service
4/5
Jazz Pharmaceuticals has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Jazz Pharmaceuticals' overall Customer Service score rated by its users and customers.
About Jazz Pharmaceuticals's Customer Service
Address
Palo Alto, CA
Website
http://www.jazzpharmaceuticals.com
Phone Number
6504962651
Jazz Pharmaceuticals as an Employer
2.9/5
Jazz Pharmaceuticals has a 2.9/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Jazz Pharmaceuticals scored a -6 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of Jazz Pharmaceuticals would recommend the brand to a friend. ENPS measures how likely Jazz Pharmaceuticals employees would recommend working at Jazz Pharmaceuticals to a friend.
Net Promoter Score
-6
NPS Score
| 44% | Promoters |
|---|---|
| 6% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 38% | Promoters |
|---|---|
| 10% | Passive |
| 52% | Detractors |
