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NPS
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JBT Corporation
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About JBT Corporation's Brand
JBT Corporation (NYSE: JBT) is a leading global technology solutions provider to the food processing and air transportation industries.
Brand at a Glance
69%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
3.2/5
Customer Service
JBT Corporation NPS
JBT Corporation's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether JBT Corporation's customers would recommend using the product based on a scale of -100 to 100.
JBT Corporation Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
JBT Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 0 | May 2022 | 0 |
Apr 2023 6 | Apr 2023 | 6 |
May 2023 13 | May 2023 | 13 |
Jul 2023 19 | Jul 2023 | 19 |
Sep 2023 12 | Sep 2023 | 12 |
Nov 2023 6 | Nov 2023 | 6 |
Feb 2024 0 | Feb 2024 | 0 |
May 2024 0 | May 2024 | 0 |
Aug 2024 3 | Aug 2024 | 3 |
Jan 2025 0 | Jan 2025 | 0 |
Mar 2025 3 | Mar 2025 | 3 |
Jul 2025 0 | Jul 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
JBT Corporation NPS by Gender
JBT Corporation's NPS was rated -34 by Male customers on Comparably.
Male
-34
JBT Corporation's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
JBT Corporation's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
JBT Corporation NPS by Age
JBT Corporation's NPS was rated -34 points by customers ages 18-25 on Comparably.
JBT Corporation Customer Reviews
Out of the 3 JBT Corporation customer reviews 2 were positive and 1 was constructive. JBT Corporation customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
JBT Corporation Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of JBT Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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JBT Corporation Customer Loyalty Score by Gender
JBT Corporation's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
JBT Corporation Customer Loyalty Score by Age
JBT Corporation's Customer Loyalty score was rated 70% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of JBT Corporation.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
JBT Corporation Customer Loyalty Score by Industry
JBT Corporation's Customer Loyalty score was rated 40% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
JBT Corporation Product Quality
3/5
JBT Corporation has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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JBT Corporation Product Information
JBT Corporation’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated JBT Corporation's product the highest.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Food and Beverages
Hardware and Devices
SaaS
Quick Insights into JBT Corporation Product Quality
JBT Corporation's Product Quality score was rated highest by customers ages 18-25.
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Ranked JBT Corporation Product Quality the Highest
JBT Corporation Product Quality Score by Gender
JBT Corporation's Product Quality score was rated 2.9 by Male customers on Comparably.
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Male
2.9/5
Female
N/A
JBT Corporation Product Quality Score by Age
JBT Corporation's Product Quality score was rated 3.8 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of JBT Corporation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
JBT Corporation Product Quality Score by Industry
JBT Corporation's Product Quality score was rated 2.6 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
JBT Corporation Pricing
JBT Corporation ROI & Value For Money
3/5
JBT Corporation has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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JBT Corporation Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into JBT Corporation ROI
JBT Corporation's ROI score was rated highest by customers ages 18-25.
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Ranked JBT Corporation ROI the Highest
JBT Corporation ROI Score by Gender
JBT Corporation's ROI score was rated 2.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of JBT Corporation.
Male
2.4/5
Female
N/A
JBT Corporation ROI Score by Age
JBT Corporation's ROI score was rated 2.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of JBT Corporation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.5 | 18-25 | 2.5 |
JBT Corporation ROI Score by Industry
JBT Corporation's ROI score was rated 2 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
JBT Corporation Customer Satisfaction (CSAT)
JBT Corporation Customer Satisfaction (CSAT) Score
59 / 100
JBT Corporation has an overall Customer Satisfaction score of 59 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
35%
Satisfied
24%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
6%
Very Dissatisfied
24%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into JBT Corporation Customer Satisfaction
JBT Corporation's Customer Satisfaction score was rated highest by customers ages 18-25.
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Ranked JBT Corporation Customer Satisfaction the Highest
JBT Corporation Customer Satisfaction Score by Gender
JBT Corporation's Customer Satisfaction score was rated 60 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of JBT Corporation.
60 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
JBT Corporation Customer Satisfaction Score by Age
JBT Corporation's Customer Satisfaction score was rated 67 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of JBT Corporation.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% |
JBT Corporation Customer Service
3.2/5
JBT Corporation has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About JBT Corporation's Customer Service
Address
Chicago, IL
Website
http://www.jbtcorporation.com
Phone Number
(312) 861-5900
Quick Insights into JBT Corporation Customer Service
JBT Corporation's Customer Service score was rated highest by Male customers.
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Ranked JBT Corporation Customer Service the Highest
JBT Corporation Customer Service Score by Gender
JBT Corporation's Customer Service score was rated 2.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of JBT Corporation.
Male
2.7/5
Female
N/A
JBT Corporation Customer Service Score by Age
JBT Corporation's Customer Service score was rated 2.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of JBT Corporation.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.5 | 18-25 | 2.5 |
JBT Corporation Customer Service Score by Industry
JBT Corporation's Customer Service score was rated 2.1 stars by Tech industry customers.
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JBT Corporation as an Employer
2.6/5
JBT Corporation has a 2.6/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
JBT Corporation scored a 0 for Net Promoter Score and a -29 for Employee Net Promoter Score. NPS gauges how likely a customer of JBT Corporation would recommend the brand to a friend. ENPS measures how likely JBT Corporation employees would recommend working at JBT Corporation to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-29
eNPS Score
| 27% | Promoters |
|---|---|
| 17% | Passive |
| 56% | Detractors |
