-98
NPS
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JCPenney Optical
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About JCPenney Optical's Brand
JCPenney Optical is your one-stop shop for all your family’s eyewear needs.
Brand at a Glance
77%
Customer Loyalty
1.5/5
Product Quality
1.6/5
Pricing
1.5/5
Customer Service
JCPenney Optical NPS
JCPenney Optical's Net Promoter Score (NPS) is a -98 with 0% Promoters, 2% Passives, and 98% Detractors. Net Promoter Score tracks whether JCPenney Optical's customers would recommend using the product based on a scale of -100 to 100.
JCPenney Optical Overall NPS
| 0% | Promoters |
|---|---|
| 2% | Passives |
| 98% | Detractors |
JCPenney Optical NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -95 | Jan 2022 | -95 |
Feb 2022 -96 | Feb 2022 | -96 |
May 2022 -96 | May 2022 | -96 |
Jul 2022 -96 | Jul 2022 | -96 |
Aug 2022 -97 | Aug 2022 | -97 |
Oct 2022 -97 | Oct 2022 | -97 |
Nov 2022 -97 | Nov 2022 | -97 |
Jan 2023 -97 | Jan 2023 | -97 |
Feb 2023 -97 | Feb 2023 | -97 |
Mar 2023 -97 | Mar 2023 | -97 |
May 2023 -97 | May 2023 | -97 |
Jan 2024 -97 | Jan 2024 | -97 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
JCPenney Optical NPS by Gender
JCPenney Optical's NPS was rated -100 by both Female and Male customers on Comparably.
Male
-100
JCPenney Optical's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-100
JCPenney Optical's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
JCPenney Optical NPS by Ethnicity
JCPenney Optical's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
JCPenney Optical NPS by Age
JCPenney Optical's NPS was rated -100 points by customers ages 61-65 and customers ages 66+ on Comparably.
JCPenney Optical NPS by Usage
JCPenney Optical's NPS was rated -100 points by customers who have used JCPenney Optical's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -100 | Over 10 Years | -100 |
JCPenney Optical Customer Reviews
Out of the 4 JCPenney Optical customer reviews 0 were positive and 4 were constructive. JCPenney Optical customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
JCPenney Optical Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of JCPenney Optical users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
JCPenney Optical Customer Loyalty Score by Gender
Male customers rated JCPenney Optical's Customer Loyalty score 27% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of JCPenney Optical.
Male
100%
Yes
Female
73%
Yes
JCPenney Optical Customer Loyalty Score by Ethnicity
JCPenney Optical's Customer Loyalty score was rated 84% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of JCPenney Optical.
84
out of 100
Caucasian
JCPenney Optical Customer Loyalty Score by Age
JCPenney Optical's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of JCPenney Optical.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 74% | 61-65 | 74% |
66+ 70% | 66+ | 70% |
JCPenney Optical Customer Loyalty Score by Usage
JCPenney Optical's Customer Loyalty score was rated the highest by customers who have used JCPenney Optical's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
JCPenney Optical Product Quality
1.5/5
JCPenney Optical has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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JCPenney Optical Product Information
JCPenney Optical’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Tech
Fashion and Beauty
Ecommerce and Marketplaces
Quick Insights into JCPenney Optical Product Quality
JCPenney Optical's Product Quality score was rated highest by customers who have used JCPenney Optical's products/services for 2 to 5 Years, and rated lowest by customers who have used JCPenney Optical's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked JCPenney Optical's Product Quality.
Ranked JCPenney Optical Product Quality the Highest
Ranked JCPenney Optical Product Quality the Lowest
JCPenney Optical Product Quality Score by Gender
JCPenney Optical's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of JCPenney Optical.
Male
1.5/5
Female
1.5/5
JCPenney Optical Product Quality Score by Ethnicity
JCPenney Optical's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of JCPenney Optical.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
JCPenney Optical Product Quality Score by Age
JCPenney Optical's Product Quality score was rated 1.5 stars by customers ages 61-65 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of JCPenney Optical.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
JCPenney Optical Product Quality Score by Usage
JCPenney Optical's Product Quality score was rated 1.5 stars by customers who have used JCPenney Optical's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
JCPenney Optical Pricing
JCPenney Optical ROI & Value For Money
1.6/5
JCPenney Optical has a value for money and ROI score of 1.6 out of 5 stars rated by its users and customers.
Sign Up to unlock JCPenney Optical's overall ROI score rated by its users and customers.
Quick Insights into JCPenney Optical ROI
JCPenney Optical's ROI score was rated highest by Caucasian customers, and rated lowest by customers who have used JCPenney Optical's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked JCPenney Optical's ROI score.
Ranked JCPenney Optical ROI the Highest
Ranked JCPenney Optical ROI the Lowest
JCPenney Optical ROI Score by Gender
JCPenney Optical's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of JCPenney Optical.
Male
1.5/5
Female
1.5/5
JCPenney Optical ROI Score by Ethnicity
JCPenney Optical's ROI score was rated 1.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of JCPenney Optical.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
JCPenney Optical ROI Score by Age
JCPenney Optical's ROI score was rated 1.5 stars by customers ages 61-65 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of JCPenney Optical.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
JCPenney Optical ROI Score by Usage
JCPenney Optical's ROI score was rated 1.5 stars by customers who have used JCPenney Optical's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
JCPenney Optical Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
32%
Very Dissatisfied
68%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into JCPenney Optical Customer Satisfaction
JCPenney Optical's Customer Satisfaction score was rated highest by customers who have used JCPenney Optical's products/services for 5 to 10 Years, and rated lowest by customers who have used JCPenney Optical's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked JCPenney Optical's Customer Satisfaction.
Ranked JCPenney Optical Customer Satisfaction the Highest
Ranked JCPenney Optical Customer Satisfaction the Lowest
JCPenney Optical Customer Satisfaction Score by Gender
JCPenney Optical's Customer Satisfaction score was rated 0 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of JCPenney Optical.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 60% | |
Very Dissatisfied | 40% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 23% | |
Very Dissatisfied | 77% |
JCPenney Optical Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
JCPenney Optical's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of JCPenney Optical.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
60%
JCPenney Optical Customer Satisfaction Score by Age
JCPenney Optical's Customer Satisfaction score was rated 0 points by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of JCPenney Optical.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61-65 | 0% |
JCPenney Optical Customer Satisfaction Score by Usage
JCPenney Optical's Customer Satisfaction score was rated 0 points by customers who have used JCPenney Optical's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
JCPenney Optical Customer Service
1.5/5
JCPenney Optical has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About JCPenney Optical's Customer Service
Address
Blackwood, NJ
Website
http://www.jcpenneyoptical.com/
Phone Number
+1 (877) 527-3937
Quick Insights into JCPenney Optical Customer Service
JCPenney Optical's Customer Service score was rated highest by customers who have used JCPenney Optical's products/services for 2 to 5 Years, and rated lowest by customers who have used JCPenney Optical's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked JCPenney Optical's Customer Service score.
Ranked JCPenney Optical Customer Service the Highest
Ranked JCPenney Optical Customer Service the Lowest
JCPenney Optical Customer Service Score by Gender
JCPenney Optical's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of JCPenney Optical.
Male
1.5/5
Female
1.5/5
JCPenney Optical Customer Service Score by Ethnicity
JCPenney Optical's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of JCPenney Optical.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
JCPenney Optical Customer Service Score by Age
JCPenney Optical's Customer Service score was rated 1.5 stars by customers ages 61-65 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of JCPenney Optical.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
JCPenney Optical Customer Service Score by Usage
JCPenney Optical's Customer Service score was rated 1.5 stars by customers who have used JCPenney Optical's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
JCPenney Optical as an Employer
Consumer vs. Employees
JCPenney Optical scored a -98 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of JCPenney Optical would recommend the brand to a friend. ENPS measures how likely JCPenney Optical employees would recommend working at JCPenney Optical to a friend.
Net Promoter Score
-98
NPS Score
| 0% | Promoters |
|---|---|
| 2% | Passive |
| 98% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 33% | Promoters |
|---|---|
| 56% | Passive |
| 11% | Detractors |
