25
NPS
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JCPenney Portraits
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About JCPenney Portraits' Brand
JCPenney Portraits is an all-occasion portrait studio designed to provide high-quality portrait products for customers' needs.
Brand at a Glance
86%
Customer Loyalty
3.5/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
JCPenney Portraits NPS
JCPenney Portraits's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether JCPenney Portraits's customers would recommend using the product based on a scale of -100 to 100.
JCPenney Portraits Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
JCPenney Portraits NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 -100 | Nov 2020 | -100 |
Dec 2020 -100 | Dec 2020 | -100 |
May 2021 -66 | May 2021 | -66 |
Jan 2022 -75 | Jan 2022 | -75 |
Jul 2022 -17 | Jul 2022 | -17 |
Sep 2022 -1 | Sep 2022 | -1 |
Dec 2022 22 | Dec 2022 | 22 |
Mar 2023 20 | Mar 2023 | 20 |
Aug 2023 18 | Aug 2023 | 18 |
Nov 2023 25 | Nov 2023 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
JCPenney Portraits NPS by Gender
JCPenney Portraits's NPS was rated 34 by Female customers on Comparably.
Female
34
JCPenney Portraits's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Male
N/A
JCPenney Portraits's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
JCPenney Portraits Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of JCPenney Portraits users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
JCPenney Portraits Customer Loyalty Score by Gender
JCPenney Portraits's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of JCPenney Portraits.
Female
100%
Yes
Male
N/A
Yes
JCPenney Portraits Product Quality
3.5/5
JCPenney Portraits has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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JCPenney Portraits Product Information
JCPenney Portraits’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.jcpportraits.com/
- Company Size
- 201-500 Employees
Quick Insights into JCPenney Portraits Product Quality
JCPenney Portraits's Product Quality score was rated highest by Female customers.
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Ranked JCPenney Portraits Product Quality the Highest
JCPenney Portraits Product Quality Score by Gender
JCPenney Portraits's Product Quality score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of JCPenney Portraits.
Female
3.5/5
Male
N/A
JCPenney Portraits Pricing
JCPenney Portraits ROI & Value For Money
3.6/5
JCPenney Portraits has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into JCPenney Portraits ROI
JCPenney Portraits's ROI score was rated highest by Female customers.
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Ranked JCPenney Portraits ROI the Highest
JCPenney Portraits ROI Score by Gender
JCPenney Portraits's ROI score was rated 3.3 by Female customers on Comparably.
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Female
3.3/5
Male
N/A
JCPenney Portraits Customer Satisfaction (CSAT)
JCPenney Portraits Customer Satisfaction (CSAT) Score
80 / 100
JCPenney Portraits has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
80%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
JCPenney Portraits Customer Service
3.5/5
JCPenney Portraits has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About JCPenney Portraits's Customer Service
Address
11000 Viking Drive Suite 400, Eden Prairie, MN 55344
Website
http://www.jcpportraits.com/
Quick Insights into JCPenney Portraits Customer Service
JCPenney Portraits's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked JCPenney Portraits' Customer Service score.
Ranked JCPenney Portraits Customer Service the Highest
JCPenney Portraits Customer Service Score by Gender
JCPenney Portraits's Customer Service score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of JCPenney Portraits.
Female
3.5/5
Male
N/A
JCPenney Portraits as an Employer
Consumer vs. Employees
JCPenney Portraits scored a 25 for Net Promoter Score and a -48 for Employee Net Promoter Score. NPS gauges how likely a customer of JCPenney Portraits would recommend the brand to a friend. ENPS measures how likely JCPenney Portraits employees would recommend working at JCPenney Portraits to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-48
eNPS Score
| 21% | Promoters |
|---|---|
| 10% | Passive |
| 69% | Detractors |
