-89
NPS
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JD Byrider
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About JD Byrider's Brand
Brand at a Glance
69%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
JD Byrider NPS
JD Byrider's Net Promoter Score (NPS) is a -89 with 5% Promoters, 1% Passives, and 94% Detractors. Net Promoter Score tracks whether JD Byrider's customers would recommend using the product based on a scale of -100 to 100.
JD Byrider Overall NPS
| 5% | Promoters |
|---|---|
| 1% | Passives |
| 94% | Detractors |
JD Byrider NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2025 -89 | Apr 2025 | -89 |
May 2025 -91 | May 2025 | -91 |
Jun 2025 -91 | Jun 2025 | -91 |
Jul 2025 -91 | Jul 2025 | -91 |
Aug 2025 -91 | Aug 2025 | -91 |
Sep 2025 -91 | Sep 2025 | -91 |
Oct 2025 -91 | Oct 2025 | -91 |
Nov 2025 -91 | Nov 2025 | -91 |
Dec 2025 -91 | Dec 2025 | -91 |
Feb 2026 -91 | Feb 2026 | -91 |
Mar 2026 -89 | Mar 2026 | -89 |
Apr 2026 -89 | Apr 2026 | -89 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
JD Byrider NPS by Gender
Male customers rated JD Byrider's NPS 12 points higher than Female customers.
Male
-84
JD Byrider's NPS was rated -84 by Male customers on Comparably.
8%
Promoters
0%
Passives
92%
Detractors
Female
-96
JD Byrider's NPS was rated -96 by Female customers on Comparably.
1%
Promoters
2%
Passives
97%
Detractors
JD Byrider NPS by Ethnicity
JD Byrider's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -88 | Caucasian | -88 |
African American/Black -100 | African American/Black | -100 |
Other -100 | Other | -100 |
JD Byrider NPS by Age
JD Byrider's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
JD Byrider NPS by Usage
JD Byrider's NPS was rated the highest by customers who have used JD Byrider's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -91 | Less than 1 Year | -91 |
1 to 2 Years -80 | 1 to 2 Years | -80 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
JD Byrider Customer Reviews
Out of the 19 JD Byrider customer reviews 1 was positive and 18 were constructive. JD Byrider customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
JD Byrider Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of JD Byrider users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
JD Byrider Customer Loyalty Score by Gender
Female customers rated JD Byrider's Customer Loyalty score 1% higher than Male customers.
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Male
75%
Yes
Female
76%
Yes
JD Byrider Customer Loyalty Score by Ethnicity
JD Byrider's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of JD Byrider.
76
out of 100
Caucasian
71
out of 100
African American/Black
74
out of 100
Other
JD Byrider Customer Loyalty Score by Age
JD Byrider's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of JD Byrider.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 66% | 18-25 | 66% |
26-30 70% | 26-30 | 70% |
31-35 93% | 31-35 | 93% |
36-40 88% | 36-40 | 88% |
41-45 85% | 41-45 | 85% |
46-50 66% | 46-50 | 66% |
51-55 70% | 51-55 | 70% |
66+ 49% | 66+ | 49% |
JD Byrider Customer Loyalty Score by Usage
JD Byrider's Customer Loyalty score was rated the highest by customers who have used JD Byrider's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
JD Byrider Customer Loyalty Score by Industry
JD Byrider's Customer Loyalty score was rated the highest by Hospitality industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
JD Byrider Product Quality
1.5/5
JD Byrider has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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JD Byrider Product Information
JD Byrider’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Hospitality industry rated JD Byrider's product the highest. Reviewers from the Tech industry rated JD Byrider the lowest at 1.5.
- Website
- https://www.jdbyrider.com/
Quick Insights into JD Byrider Product Quality
JD Byrider's Product Quality score was rated highest by customers from the Hospitality industry, and rated lowest by customers from the Tech industry.
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Ranked JD Byrider Product Quality the Highest
Ranked JD Byrider Product Quality the Lowest
JD Byrider Product Quality Score by Gender
JD Byrider's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of JD Byrider.
Male
1.5/5
Female
1.5/5
JD Byrider Product Quality Score by Ethnicity
JD Byrider's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of JD Byrider.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
JD Byrider Product Quality Score by Age
JD Byrider's Product Quality score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of JD Byrider.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
JD Byrider Product Quality Score by Usage
JD Byrider's Product Quality score was rated 1.5 stars by customers who have used JD Byrider's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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JD Byrider Product Quality Score by Industry
JD Byrider's Product Quality score was rated the highest by Hospitality industry customers, and the lowest by Tech industry customers.
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JD Byrider Pricing
JD Byrider ROI & Value For Money
1.5/5
JD Byrider has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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JD Byrider Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Hospitality industry. The users from the Automotive and Transportation industry think that they had the lowest ROI from JD Byrider.
Quick Insights into JD Byrider ROI
JD Byrider's ROI score was rated highest by customers from the Hospitality industry, and rated lowest by customers from the Tech industry.
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Ranked JD Byrider ROI the Highest
Ranked JD Byrider ROI the Lowest
JD Byrider ROI Score by Gender
JD Byrider's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of JD Byrider.
Male
1.5/5
Female
1.5/5
JD Byrider ROI Score by Ethnicity
JD Byrider's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of JD Byrider.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
JD Byrider ROI Score by Age
JD Byrider's ROI score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of JD Byrider.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
JD Byrider ROI Score by Usage
JD Byrider's ROI score was rated 1.5 stars by customers who have used JD Byrider's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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JD Byrider ROI Score by Industry
JD Byrider's ROI score was rated the highest by Hospitality industry customers, and the lowest by Tech industry customers.
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JD Byrider Customer Satisfaction (CSAT)
JD Byrider Customer Satisfaction (CSAT) Score
8 / 100
JD Byrider has an overall Customer Satisfaction score of 8 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
6%
Satisfied
2%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
9%
Very Dissatisfied
80%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into JD Byrider Customer Satisfaction
JD Byrider's Customer Satisfaction score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by customers from the Tech industry.
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Ranked JD Byrider Customer Satisfaction the Highest
Ranked JD Byrider Customer Satisfaction the Lowest
JD Byrider Customer Satisfaction Score by Gender
Female customers rated JD Byrider's Customer Satisfaction score 1 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of JD Byrider.
4 / 100
MaleVery Satisfied | 4% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 8% | |
Very Dissatisfied | 88% |
5 / 100
FemaleVery Satisfied | 5% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 8% | |
Very Dissatisfied | 87% |
JD Byrider Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
JD Byrider's Customer Satisfaction (CSAT) score was rated 10% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of JD Byrider.
10 / 100
Very Satisfied
10%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
80%
CSAT according to African American/Black
JD Byrider's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of JD Byrider.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
92%
CSAT according to Other
JD Byrider's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of JD Byrider.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
JD Byrider Customer Satisfaction Score by Age
JD Byrider's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of JD Byrider.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 0% | |||||||||||||||
| 26-30 | 0% | |||||||||||||||
| 31-35 | 9% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 41-45 | 18% | |||||||||||||||
| 46-50 | 12% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 66+ | 0% |
JD Byrider Customer Satisfaction Score by Usage
JD Byrider's Customer Satisfaction score was rated the highest by customers who have used JD Byrider's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
JD Byrider Customer Satisfaction Score by Industry
JD Byrider's Customer Satisfaction score was rated the highest by Automotive and Transportation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "JD Byrider Customer Satisfaction Score by Industry",
"text": "JD Byrider's Customer Satisfaction score was rated the highest by Automotive and Transportation industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Automotive and Transportation",
"groupId": 500,
"score": 20,
"stars": 0,
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"text": "JD Byrider's Customer Satisfaction score is rated by Automotive and Transportation customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 20
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 9,
"stars": 0,
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"scoreClassName": "",
"scoreLabel": 9
},
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]
}JD Byrider Customer Service
1.5/5
JD Byrider has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About JD Byrider's Customer Service
Website
https://www.jdbyrider.com/
Quick Insights into JD Byrider Customer Service
JD Byrider's Customer Service score was rated highest by customers from the Hospitality industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked JD Byrider's Customer Service score.
Ranked JD Byrider Customer Service the Highest
Ranked JD Byrider Customer Service the Lowest
JD Byrider Customer Service Score by Gender
JD Byrider's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of JD Byrider.
Male
1.5/5
Female
1.5/5
JD Byrider Customer Service Score by Ethnicity
JD Byrider's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of JD Byrider.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
JD Byrider Customer Service Score by Age
JD Byrider's Customer Service score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of JD Byrider.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
JD Byrider Customer Service Score by Usage
JD Byrider's Customer Service score was rated 1.5 stars by customers who have used JD Byrider's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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JD Byrider Customer Service Score by Industry
JD Byrider's Customer Service score was rated the highest by Hospitality industry customers, and the lowest by Tech industry customers.
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JD Byrider as an Employer
2.6/5
JD Byrider has a 2.6/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
JD Byrider scored a -89 for Net Promoter Score and a -27 for Employee Net Promoter Score. NPS gauges how likely a customer of JD Byrider would recommend the brand to a friend. ENPS measures how likely JD Byrider employees would recommend working at JD Byrider to a friend.
Net Promoter Score
-89
NPS Score
| 5% | Promoters |
|---|---|
| 1% | Passive |
| 94% | Detractors |
Employee Net Promoter Score
-27
eNPS Score
| 25% | Promoters |
|---|---|
| 23% | Passive |
| 52% | Detractors |
