10
NPS
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JDA Software
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About JDA Software's Brand
JDA Software Group is the global leader in helping more than 5,800 retail, manufacturing and wholesale distribution customers in 60
Brand at a Glance
90%
Customer Loyalty
3.5/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
JDA Software CMO
Kevin Iaquinto
Kevin Iaquinto serves as the EVP and Chief Marketing Officer of JDA Software. Kevin started at JDA Software in January of 2014. Kevin currently resides in Washington D.C. Metro Area.
JDA Software NPS
JDA Software's Net Promoter Score (NPS) is a 10 with 50% Promoters, 10% Passives, and 40% Detractors. Net Promoter Score tracks whether JDA Software's customers would recommend using the product based on a scale of -100 to 100.
JDA Software Overall NPS
| 50% | Promoters |
|---|---|
| 10% | Passives |
| 40% | Detractors |
JDA Software NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 -100 | Jun 2020 | -100 |
Aug 2020 -50 | Aug 2020 | -50 |
Dec 2021 0 | Dec 2021 | 0 |
Jan 2022 -25 | Jan 2022 | -25 |
Apr 2022 0 | Apr 2022 | 0 |
Jun 2022 17 | Jun 2022 | 17 |
Aug 2022 -1 | Aug 2022 | -1 |
Nov 2022 13 | Nov 2022 | 13 |
May 2023 22 | May 2023 | 22 |
Dec 2025 10 | Dec 2025 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
JDA Software Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of JDA Software users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
JDA Software Product Quality
3.5/5
JDA Software has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock JDA Software's overall Product Quality score rated by its users and customers.
JDA Software Product Information
JDA Software’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.jda.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Ecommerce and Marketplaces
Marketplaces
Productivity
SaaS
JDA Software Pricing
JDA Software ROI & Value For Money
3.3/5
JDA Software has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock JDA Software's overall ROI score rated by its users and customers.
JDA Software Customer Satisfaction (CSAT)
JDA Software Customer Satisfaction (CSAT) Score
83 / 100
JDA Software has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
JDA Software Customer Service
3.4/5
JDA Software has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock JDA Software's overall Customer Service score rated by its users and customers.
About JDA Software's Customer Service
Address
14400 N. 87th Street, Scottsdale, AZ
Website
http://www.jda.com
Phone Number
4803084268
JDA Software as an Employer
3.5/5
JDA Software has a 3.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
JDA Software scored a 10 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of JDA Software would recommend the brand to a friend. ENPS measures how likely JDA Software employees would recommend working at JDA Software to a friend.
Net Promoter Score
10
NPS Score
| 50% | Promoters |
|---|---|
| 10% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
