19
NPS
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JDRF
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About JDRF's Brand
Brand at a Glance
81%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
JDRF NPS
JDRF 's Net Promoter Score (NPS) is a 19 with 46% Promoters, 27% Passives, and 27% Detractors. Net Promoter Score tracks whether JDRF 's customers would recommend using the product based on a scale of -100 to 100.
JDRF Overall NPS
| 46% | Promoters |
|---|---|
| 27% | Passives |
| 27% | Detractors |
JDRF NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
May 2021 33 | May 2021 | 33 |
Oct 2021 20 | Oct 2021 | 20 |
Jan 2022 0 | Jan 2022 | 0 |
Feb 2022 -1 | Feb 2022 | -1 |
Apr 2022 0 | Apr 2022 | 0 |
Sep 2022 -11 | Sep 2022 | -11 |
Oct 2022 -10 | Oct 2022 | -10 |
Jan 2023 8 | Jan 2023 | 8 |
Mar 2023 7 | Mar 2023 | 7 |
Nov 2023 13 | Nov 2023 | 13 |
Feb 2024 19 | Feb 2024 | 19 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
JDRF NPS by Gender
Female customers rated JDRF 's NPS 92 points higher than Male customers.
Male
-25
JDRF 's NPS was rated -25 by Male customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Female
67
JDRF 's NPS was rated 67 by Female customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
JDRF NPS by Ethnicity
JDRF 's NPS was rated -20 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
JDRF NPS by Age
JDRF 's NPS was rated 34 points by customers ages 51-55 on Comparably.
JDRF NPS by Usage
JDRF 's NPS was rated 0 points by customers who have used JDRF 's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 0 | Over 10 Years | 0 |
JDRF Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of JDRF users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
JDRF Customer Loyalty Score by Gender
Female customers rated JDRF 's Customer Loyalty score 45% higher than Male customers.
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Male
55%
Yes
Female
100%
Yes
JDRF Customer Loyalty Score by Ethnicity
JDRF 's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of JDRF .
64
out of 100
Caucasian
JDRF Customer Loyalty Score by Age
JDRF 's Customer Loyalty score was rated 70% by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of JDRF .
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 70% | 51-55 | 70% |
JDRF Customer Loyalty Score by Usage
JDRF 's Customer Loyalty score was rated 70% by customers who have used JDRF 's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
JDRF Product Quality
3.7/5
JDRF has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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JDRF Product Information
JDRF ’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Quick Insights into JDRF Product Quality
JDRF 's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked JDRF Product Quality the Highest
Ranked JDRF Product Quality the Lowest
JDRF Product Quality Score by Gender
Female customers rated JDRF 's Product Quality score 1.9 stars higher than Male customers.
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Male
2.7/5
Female
4.6/5
JDRF Product Quality Score by Ethnicity
JDRF 's Product Quality score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of JDRF .
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
JDRF Product Quality Score by Age
JDRF 's Product Quality score was rated 3.5 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of JDRF .
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 3.5 | 51-55 | 3.5 |
JDRF Product Quality Score by Usage
JDRF 's Product Quality score was rated 3.3 stars by customers who have used JDRF 's products/services for Over 10 Years.
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JDRF Pricing
JDRF ROI & Value For Money
3.6/5
JDRF has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into JDRF ROI
JDRF 's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked JDRF ROI the Highest
Ranked JDRF ROI the Lowest
JDRF ROI Score by Gender
Female customers rated JDRF 's ROI score 1.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of JDRF .
Male
2.4/5
Female
4/5
JDRF ROI Score by Ethnicity
JDRF 's ROI score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of JDRF .
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
JDRF ROI Score by Age
JDRF 's ROI score was rated 3.3 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of JDRF .
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 3.3 | 51-55 | 3.3 |
JDRF ROI Score by Usage
JDRF 's ROI score was rated 2.7 stars by customers who have used JDRF 's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
JDRF Customer Satisfaction (CSAT)
JDRF Customer Satisfaction (CSAT) Score
80 / 100
JDRF has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
30%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into JDRF Customer Satisfaction
JDRF 's Customer Satisfaction score was rated highest by customers who have used JDRF 's products/services for Over 10 Years.
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Ranked JDRF Customer Satisfaction the Highest
JDRF Customer Satisfaction Score by Gender
JDRF 's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of JDRF .
67 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
JDRF Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
JDRF's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of JDRF .
75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
JDRF Customer Satisfaction Score by Age
JDRF 's Customer Satisfaction score was rated 67 points by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of JDRF .
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 67% |
JDRF Customer Satisfaction Score by Usage
JDRF 's Customer Satisfaction score was rated 80 points by customers who have used JDRF 's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
JDRF Customer Service
3.6/5
JDRF has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into JDRF Customer Service
JDRF 's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked JDRF Customer Service the Highest
Ranked JDRF Customer Service the Lowest
JDRF Customer Service Score by Gender
Female customers rated JDRF 's Customer Service score 1.9 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of JDRF .
Male
2.4/5
Female
4.3/5
JDRF Customer Service Score by Ethnicity
JDRF 's Customer Service score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of JDRF .
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
JDRF Customer Service Score by Age
JDRF 's Customer Service score was rated 3.5 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of JDRF .
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 3.5 | 51-55 | 3.5 |
JDRF Customer Service Score by Usage
JDRF 's Customer Service score was rated 2.9 stars by customers who have used JDRF 's products/services for Over 10 Years.
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JDRF as an Employer
3.4/5
JDRF has a 3.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
JDRF scored a 19 for Net Promoter Score and a -56 for Employee Net Promoter Score. NPS gauges how likely a customer of JDRF would recommend the brand to a friend. ENPS measures how likely JDRF employees would recommend working at JDRF to a friend.
Net Promoter Score
19
NPS Score
| 46% | Promoters |
|---|---|
| 27% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
-56
eNPS Score
| 11% | Promoters |
|---|---|
| 22% | Passive |
| 67% | Detractors |
