100
NPS
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JE Pistons
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About JE Pistons' Brand
With over 60 years of experience, JE Pistons is the leader in high performance forged pistons.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
JE Pistons NPS
JE Pistons's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether JE Pistons's customers would recommend using the product based on a scale of -100 to 100.
JE Pistons Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
JE Pistons NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 100 | Jan 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
JE Pistons Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of JE Pistons users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
JE Pistons Product Quality
5/5
JE Pistons has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock JE Pistons' overall Product Quality score rated by its users and customers.
JE Pistons Product Information
JE Pistons’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.jepistons.com/
- Company Size
- 51-200 Employees
Industry
Tech
Travel
JE Pistons Pricing
JE Pistons ROI & Value For Money
5/5
JE Pistons has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock JE Pistons' overall ROI score rated by its users and customers.
JE Pistons Customer Satisfaction (CSAT)
JE Pistons Customer Satisfaction (CSAT) Score
100 / 100
JE Pistons has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
JE Pistons Customer Service
5/5
JE Pistons has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock JE Pistons' overall Customer Service score rated by its users and customers.
About JE Pistons's Customer Service
Address
8 Mason, Irvine, CA 92618
Website
http://www.jepistons.com/
Phone Number
17148938297
JE Pistons as an Employer
Consumer vs. Employees
JE Pistons scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of JE Pistons would recommend the brand to a friend. ENPS measures how likely JE Pistons employees would recommend working at JE Pistons to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
