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NPS
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Jefferson Healthcare
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About Jefferson Healthcare's Brand
Brand at a Glance
85%
Customer Loyalty
3.4/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Jefferson Healthcare NPS
Jefferson Healthcare's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Jefferson Healthcare's customers would recommend using the product based on a scale of -100 to 100.
Jefferson Healthcare Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Jefferson Healthcare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -100 | Dec 2021 | -100 |
Jan 2022 -100 | Jan 2022 | -100 |
May 2023 -33 | May 2023 | -33 |
Oct 2023 0 | Oct 2023 | 0 |
Mar 2024 0 | Mar 2024 | 0 |
Apr 2024 12 | Apr 2024 | 12 |
May 2024 0 | May 2024 | 0 |
Dec 2024 -10 | Dec 2024 | -10 |
Oct 2025 0 | Oct 2025 | 0 |
Dec 2025 0 | Dec 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jefferson Healthcare NPS by Gender
Jefferson Healthcare's NPS was rated -25 by Male customers on Comparably.
Male
-25
Jefferson Healthcare's NPS was rated -25 by Male customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Female
N/A
Jefferson Healthcare's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Jefferson Healthcare NPS by Ethnicity
Jefferson Healthcare's NPS was rated -33 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -33 | Caucasian | -33 |
Jefferson Healthcare NPS by Age
Jefferson Healthcare's NPS was rated -67 points by customers ages 66+ on Comparably.
Jefferson Healthcare NPS by Usage
Jefferson Healthcare's NPS was rated -100 points by customers who have used Jefferson Healthcare's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -100 | Over 10 Years | -100 |
Jefferson Healthcare Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Jefferson Healthcare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Jefferson Healthcare Customer Loyalty Score by Gender
Jefferson Healthcare's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Jefferson Healthcare.
Male
100%
Yes
Female
N/A
Yes
Jefferson Healthcare Customer Loyalty Score by Ethnicity
Jefferson Healthcare's Customer Loyalty score was rated 85% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Jefferson Healthcare.
85
out of 100
Caucasian
Jefferson Healthcare Customer Loyalty Score by Age
Jefferson Healthcare's Customer Loyalty score was rated 100% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Jefferson Healthcare.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 100% | 66+ | 100% |
Jefferson Healthcare Customer Loyalty Score by Usage
Jefferson Healthcare's Customer Loyalty score was rated 70% by customers who have used Jefferson Healthcare's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Jefferson Healthcare Product Quality
3.4/5
Jefferson Healthcare has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Jefferson Healthcare Product Information
Jefferson Healthcare’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Hospital & Health Care
Quick Insights into Jefferson Healthcare Product Quality
Jefferson Healthcare's Product Quality score was rated highest by Male customers.
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Ranked Jefferson Healthcare Product Quality the Highest
Jefferson Healthcare Product Quality Score by Gender
Jefferson Healthcare's Product Quality score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Jefferson Healthcare.
Male
3/5
Female
N/A
Jefferson Healthcare Product Quality Score by Ethnicity
Jefferson Healthcare's Product Quality score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Jefferson Healthcare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Jefferson Healthcare Product Quality Score by Age
Jefferson Healthcare's Product Quality score was rated 2.3 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Jefferson Healthcare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2.3 | 66+ | 2.3 |
Jefferson Healthcare Product Quality Score by Usage
Jefferson Healthcare's Product Quality score was rated 1.5 stars by customers who have used Jefferson Healthcare's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Jefferson Healthcare Pricing
Jefferson Healthcare ROI & Value For Money
3.2/5
Jefferson Healthcare has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into Jefferson Healthcare ROI
Jefferson Healthcare's ROI score was rated highest by Male customers.
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Ranked Jefferson Healthcare ROI the Highest
Jefferson Healthcare ROI Score by Gender
Jefferson Healthcare's ROI score was rated 2.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Jefferson Healthcare.
Male
2.7/5
Female
N/A
Jefferson Healthcare ROI Score by Ethnicity
Jefferson Healthcare's ROI score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Jefferson Healthcare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Jefferson Healthcare ROI Score by Age
Jefferson Healthcare's ROI score was rated 2.1 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Jefferson Healthcare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2.1 | 66+ | 2.1 |
Jefferson Healthcare ROI Score by Usage
Jefferson Healthcare's ROI score was rated 1.5 stars by customers who have used Jefferson Healthcare's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Jefferson Healthcare Customer Satisfaction (CSAT)
Jefferson Healthcare Customer Satisfaction (CSAT) Score
41 / 100
Jefferson Healthcare has an overall Customer Satisfaction score of 41 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
8%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
17%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Jefferson Healthcare Customer Satisfaction
Jefferson Healthcare's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Jefferson Healthcare Customer Satisfaction the Highest
Jefferson Healthcare Customer Satisfaction Score by Gender
Jefferson Healthcare's Customer Satisfaction score was rated 25 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Jefferson Healthcare.
25 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 25% | |
Very Dissatisfied | 25% |
Jefferson Healthcare Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Jefferson Healthcare's Customer Satisfaction (CSAT) score was rated 34% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Jefferson Healthcare.
34 / 100
Very Satisfied
17%
Satisfied
17%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
33%
Very Dissatisfied
17%
Jefferson Healthcare Customer Satisfaction Score by Age
Jefferson Healthcare's Customer Satisfaction score was rated 0 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Jefferson Healthcare.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 0% |
Jefferson Healthcare Customer Satisfaction Score by Usage
Jefferson Healthcare's Customer Satisfaction score was rated 0 points by customers who have used Jefferson Healthcare's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Jefferson Healthcare Customer Service
3.2/5
Jefferson Healthcare has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Jefferson Healthcare's Customer Service
Website
https://jeffersonhealthcare.org/
Quick Insights into Jefferson Healthcare Customer Service
Jefferson Healthcare's Customer Service score was rated highest by Male customers.
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Ranked Jefferson Healthcare Customer Service the Highest
Jefferson Healthcare Customer Service Score by Gender
Jefferson Healthcare's Customer Service score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Jefferson Healthcare.
Male
2.5/5
Female
N/A
Jefferson Healthcare Customer Service Score by Ethnicity
Jefferson Healthcare's Customer Service score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Jefferson Healthcare.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Jefferson Healthcare Customer Service Score by Age
Jefferson Healthcare's Customer Service score was rated 1.6 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Jefferson Healthcare.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.6 | 66+ | 1.6 |
Jefferson Healthcare Customer Service Score by Usage
Jefferson Healthcare's Customer Service score was rated 1.5 stars by customers who have used Jefferson Healthcare's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Jefferson Healthcare as an Employer
2.8/5
Jefferson Healthcare has a 2.8/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Jefferson Healthcare scored a 0 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of Jefferson Healthcare would recommend the brand to a friend. ENPS measures how likely Jefferson Healthcare employees would recommend working at Jefferson Healthcare to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 35% | Promoters |
|---|---|
| 21% | Passive |
| 44% | Detractors |
