34
NPS
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Jeju Air Company
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About Jeju Air Company's Brand
Provider of air travel services intended to offer a sustainable innovation to Korean airline industry. The company's air travel services include operation of domestic and international flights between Jeju and the South Korean mainland enabling customers avail reasonable flight ticket fare.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
4.5/5
Customer Service
Jeju Air Company NPS
Jeju Air Company's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Jeju Air Company's customers would recommend using the product based on a scale of -100 to 100.
Jeju Air Company Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Jeju Air Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 100 | Nov 2023 | 100 |
Jan 2024 33 | Jan 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jeju Air Company Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Jeju Air Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Jeju Air Company Product Quality
5/5
Jeju Air Company has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Jeju Air Company's overall Product Quality score rated by its users and customers.
Jeju Air Company Product Information
Jeju Air Company’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.jejuair.net
- Company Size
- 1,001-5,000 Employees
Jeju Air Company Pricing
Jeju Air Company ROI & Value For Money
4/5
Jeju Air Company has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Jeju Air Company's overall ROI score rated by its users and customers.
Jeju Air Company Customer Satisfaction (CSAT)
Jeju Air Company Customer Satisfaction (CSAT) Score
100 / 100
Jeju Air Company has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Jeju Air Company Customer Service
4.5/5
Jeju Air Company has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Jeju Air Company's overall Customer Service score rated by its users and customers.
About Jeju Air Company's Customer Service
Address
3F, Jeju-si,
Website
www.jejuair.net
Phone Number
7
Consumer vs. Employees
Jeju Air Company scored a 34 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Jeju Air Company would recommend the brand to a friend. ENPS measures how likely Jeju Air Company employees would recommend working at Jeju Air Company to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
