-35
NPS
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JELD WEN
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About JELD WEN's Brand
"JELD-WEN is one of the world’s leading manufacturers of reliable windows, exterior doors, interior doors and related building products."
Brand at a Glance
65%
Customer Loyalty
2.8/5
Product Quality
2.6/5
Pricing
2.4/5
Customer Service
JELD WEN NPS
JELD WEN's Net Promoter Score (NPS) is a -35 with 28% Promoters, 9% Passives, and 63% Detractors. Net Promoter Score tracks whether JELD WEN's customers would recommend using the product based on a scale of -100 to 100.
JELD WEN Overall NPS
| 28% | Promoters |
|---|---|
| 9% | Passives |
| 63% | Detractors |
JELD WEN NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 -47 | Feb 2024 | -47 |
Mar 2024 -45 | Mar 2024 | -45 |
Apr 2024 -45 | Apr 2024 | -45 |
May 2024 -43 | May 2024 | -43 |
Jul 2024 -41 | Jul 2024 | -41 |
Oct 2024 -41 | Oct 2024 | -41 |
Mar 2025 -40 | Mar 2025 | -40 |
Apr 2025 -40 | Apr 2025 | -40 |
Jul 2025 -38 | Jul 2025 | -38 |
Aug 2025 -36 | Aug 2025 | -36 |
Sep 2025 -34 | Sep 2025 | -34 |
Nov 2025 -36 | Nov 2025 | -36 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
JELD WEN NPS by Gender
Female customers rated JELD WEN's NPS 2 points higher than Male customers.
Male
-62
JELD WEN's NPS was rated -62 by Male customers on Comparably.
16%
Promoters
6%
Passives
78%
Detractors
Female
-60
JELD WEN's NPS was rated -60 by Female customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
JELD WEN NPS by Ethnicity
JELD WEN's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -74 | Caucasian | -74 |
Other 0 | Other | 0 |
JELD WEN NPS by Age
JELD WEN's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
JELD WEN NPS by Usage
JELD WEN's NPS was rated the highest by customers who have used JELD WEN's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -14 | 1 to 2 Years | -14 |
2 to 5 Years -60 | 2 to 5 Years | -60 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -57 | Over 10 Years | -57 |
JELD WEN Customer Reviews
Out of the 8 JELD WEN customer reviews 3 were positive and 5 were constructive. JELD WEN customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
JELD WEN Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of JELD WEN users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
JELD WEN Customer Loyalty Score by Gender
Female customers rated JELD WEN's Customer Loyalty score 18% higher than Male customers.
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Male
55%
Yes
Female
73%
Yes
JELD WEN Customer Loyalty Score by Ethnicity
JELD WEN's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of JELD WEN.
52
out of 100
Caucasian
100
out of 100
Other
JELD WEN Customer Loyalty Score by Age
JELD WEN's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of JELD WEN.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 55% | 31-35 | 55% |
41-45 82% | 41-45 | 82% |
46-50 55% | 46-50 | 55% |
51-55 70% | 51-55 | 70% |
56-60 70% | 56-60 | 70% |
66+ 46% | 66+ | 46% |
JELD WEN Customer Loyalty Score by Usage
JELD WEN's Customer Loyalty score was rated the highest by customers who have used JELD WEN's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
JELD WEN Customer Loyalty Score by Industry
JELD WEN's Customer Loyalty score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Architecture and Planning industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
JELD WEN Product Quality
2.8/5
JELD WEN has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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JELD WEN Product Information
JELD WEN’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Architecture and Planning industry rated JELD WEN's product the highest. Reviewers from the Construction industry rated JELD WEN the lowest at 1.5.
- Website
- http://www.jeld-wen.com/
- Company Size
- 10,000+ Employees
Industry
Manufacturing
Quick Insights into JELD WEN Product Quality
JELD WEN's Product Quality score was rated highest by customers who have used JELD WEN's products/services for 1 to 2 Years, and rated lowest by customers who have used JELD WEN's products/services for Less than 1 Year.
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Ranked JELD WEN Product Quality the Highest
Ranked JELD WEN Product Quality the Lowest
JELD WEN Product Quality Score by Gender
Female customers rated JELD WEN's Product Quality score 0.1 stars higher than Male customers.
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Male
2.2/5
Female
2.3/5
JELD WEN Product Quality Score by Ethnicity
JELD WEN's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of JELD WEN.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 3.1 | Other | 3.1 |
JELD WEN Product Quality Score by Age
JELD WEN's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of JELD WEN.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.6 | 31-35 | 3.6 |
41-45 2.3 | 41-45 | 2.3 |
46-50 1.6 | 46-50 | 1.6 |
51-55 2 | 51-55 | 2 |
56-60 1.5 | 56-60 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
JELD WEN Product Quality Score by Usage
JELD WEN's Product Quality score was rated the highest by customers who have used JELD WEN's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
JELD WEN Product Quality Score by Industry
JELD WEN's Product Quality score was rated the highest by Architecture and Planning industry customers, and the lowest by Construction industry customers.
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JELD WEN Pricing
JELD WEN ROI & Value For Money
2.6/5
JELD WEN has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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JELD WEN Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Manufacturing and Machinery industry. The users from the Construction industry think that they had the lowest ROI from JELD WEN.
Quick Insights into JELD WEN ROI
JELD WEN's ROI score was rated highest by customers who have used JELD WEN's products/services for 1 to 2 Years, and rated lowest by customers who have used JELD WEN's products/services for Less than 1 Year.
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Ranked JELD WEN ROI the Highest
Ranked JELD WEN ROI the Lowest
JELD WEN ROI Score by Gender
Female customers rated JELD WEN's ROI score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of JELD WEN.
Male
2.1/5
Female
2.3/5
JELD WEN ROI Score by Ethnicity
JELD WEN's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of JELD WEN.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Other 3.1 | Other | 3.1 |
JELD WEN ROI Score by Age
JELD WEN's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of JELD WEN.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.4 | 31-35 | 2.4 |
41-45 2.2 | 41-45 | 2.2 |
46-50 1.6 | 46-50 | 1.6 |
51-55 2.3 | 51-55 | 2.3 |
56-60 1.8 | 56-60 | 1.8 |
66+ 1.5 | 66+ | 1.5 |
JELD WEN ROI Score by Usage
JELD WEN's ROI score was rated the highest by customers who have used JELD WEN's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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JELD WEN ROI Score by Industry
JELD WEN's ROI score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Construction industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
JELD WEN Customer Satisfaction (CSAT)
JELD WEN Customer Satisfaction (CSAT) Score
46 / 100
JELD WEN has an overall Customer Satisfaction score of 46 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
23%
Satisfied
23%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
13%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into JELD WEN Customer Satisfaction
JELD WEN's Customer Satisfaction score was rated highest by customers who have used JELD WEN's products/services for 1 to 2 Years, and rated lowest by customers who have used JELD WEN's products/services for Less than 1 Year.
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Ranked JELD WEN Customer Satisfaction the Highest
Ranked JELD WEN Customer Satisfaction the Lowest
JELD WEN Customer Satisfaction Score by Gender
Male customers rated JELD WEN's Customer Satisfaction score 32 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of JELD WEN.
46 / 100
MaleVery Satisfied | 23% | |
|---|---|---|
Satisfied | 23% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 54% |
14 / 100
FemaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 72% |
JELD WEN Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
JELD WEN's Customer Satisfaction (CSAT) score was rated 21% according to Caucasian users and customers.
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21 / 100
Very Satisfied
14%
Satisfied
7%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
72%
CSAT according to Other
JELD WEN's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of JELD WEN.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
JELD WEN Customer Satisfaction Score by Age
JELD WEN's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of JELD WEN.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 75% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 66+ | 0% |
JELD WEN Customer Satisfaction Score by Usage
JELD WEN's Customer Satisfaction score was rated the highest by customers who have used JELD WEN's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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JELD WEN Customer Satisfaction Score by Industry
JELD WEN's Customer Satisfaction score was rated 33 points by Architecture and Planning industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "JELD WEN Customer Satisfaction Score by Industry",
"text": "JELD WEN's Customer Satisfaction score was rated 33 points by Architecture and Planning industry customers.",
"bars": [
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "JELD WEN's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
}
]
}JELD WEN Customer Service
2.4/5
JELD WEN has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock JELD WEN's overall Customer Service score rated by its users and customers.
About JELD WEN's Customer Service
Address
2645 Silver Crescent Drive, Charlotte, NC 28273
Website
http://www.jeld-wen.com/
Phone Number
1.800.535.3936
Quick Insights into JELD WEN Customer Service
JELD WEN's Customer Service score was rated highest by customers who have used JELD WEN's products/services for 1 to 2 Years, and rated lowest by customers who have used JELD WEN's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked JELD WEN's Customer Service score.
Ranked JELD WEN Customer Service the Highest
Ranked JELD WEN Customer Service the Lowest
JELD WEN Customer Service Score by Gender
Male customers rated JELD WEN's Customer Service score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of JELD WEN.
Male
2.1/5
Female
1.5/5
JELD WEN Customer Service Score by Ethnicity
JELD WEN's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of JELD WEN.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 2.8 | Other | 2.8 |
JELD WEN Customer Service Score by Age
JELD WEN's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of JELD WEN.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.1 | 31-35 | 3.1 |
41-45 2 | 41-45 | 2 |
46-50 1.5 | 46-50 | 1.5 |
51-55 2 | 51-55 | 2 |
56-60 1.5 | 56-60 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
JELD WEN Customer Service Score by Usage
JELD WEN's Customer Service score was rated the highest by customers who have used JELD WEN's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
JELD WEN Customer Service Score by Industry
JELD WEN's Customer Service score was rated the highest by Architecture and Planning industry customers, and the lowest by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
JELD WEN as an Employer
2.6/5
JELD WEN has a 2.6/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
JELD WEN scored a -35 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of JELD WEN would recommend the brand to a friend. ENPS measures how likely JELD WEN employees would recommend working at JELD WEN to a friend.
Net Promoter Score
-35
NPS Score
| 28% | Promoters |
|---|---|
| 9% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 33% | Promoters |
|---|---|
| 16% | Passive |
| 51% | Detractors |
