21
NPS
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Jellyvision
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About Jellyvision's Brand
We make learning and decision making delightful. ALEX, our benefits expert, helps millions of employees understand their benefit options.
Brand at a Glance
78%
Customer Loyalty
3.8/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Jellyvision NPS
Jellyvision's Net Promoter Score (NPS) is a 21 with 57% Promoters, 7% Passives, and 36% Detractors. Net Promoter Score tracks whether Jellyvision's customers would recommend using the product based on a scale of -100 to 100.
Jellyvision Overall NPS
| 57% | Promoters |
|---|---|
| 7% | Passives |
| 36% | Detractors |
Jellyvision NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Oct 2020 0 | Oct 2020 | 0 |
Mar 2021 33 | Mar 2021 | 33 |
Apr 2021 50 | Apr 2021 | 50 |
Jun 2021 0 | Jun 2021 | 0 |
Oct 2021 -15 | Oct 2021 | -15 |
Jun 2022 0 | Jun 2022 | 0 |
Feb 2023 0 | Feb 2023 | 0 |
Apr 2023 17 | Apr 2023 | 17 |
Jan 2024 23 | Jan 2024 | 23 |
Jul 2024 22 | Jul 2024 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jellyvision NPS by Age
Jellyvision's NPS was rated 67 points by customers ages 36-40 on Comparably.
Jellyvision Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Jellyvision users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Jellyvision Customer Loyalty Score by Age
Jellyvision's Customer Loyalty score was rated 70% by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Jellyvision.
0
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80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 70% | 36-40 | 70% |
Jellyvision Customer Loyalty Score by Industry
Jellyvision's Customer Loyalty score was rated 70% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Jellyvision Product Quality
3.8/5
Jellyvision has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Jellyvision Product Information
Jellyvision’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Jellyvision's product the highest.
- Website
- http://jellyvision.com
- Company Size
- 201-500 Employees
Industry
Tech
Consumer Services
SaaS
Quick Insights into Jellyvision Product Quality
Jellyvision's Product Quality score was rated highest by customers from the Tech industry.
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Ranked Jellyvision Product Quality the Highest
Jellyvision Product Quality Score by Age
Jellyvision's Product Quality score was rated 3.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Jellyvision.
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| Summary | Age | Score |
|---|---|---|
36-40 3.5 | 36-40 | 3.5 |
Jellyvision Product Quality Score by Industry
Jellyvision's Product Quality score was rated 4.3 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Jellyvision Pricing
Jellyvision ROI & Value For Money
3.9/5
Jellyvision has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Jellyvision Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Jellyvision ROI
Jellyvision's ROI score was rated highest by customers ages 36-40.
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Ranked Jellyvision ROI the Highest
Jellyvision ROI Score by Age
Jellyvision's ROI score was rated 4 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Jellyvision.
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2
3
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5
| Summary | Age | Score |
|---|---|---|
36-40 4 | 36-40 | 4 |
Jellyvision ROI Score by Industry
Jellyvision's ROI score was rated 4 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Jellyvision Customer Satisfaction (CSAT)
Jellyvision Customer Satisfaction (CSAT) Score
80 / 100
Jellyvision has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Jellyvision Customer Service
3.9/5
Jellyvision has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Jellyvision's Customer Service
Address
848 W. Eastman St., Suite 104, Chicago, IL 60642
Website
http://jellyvision.com
Phone Number
312-266-0606
Quick Insights into Jellyvision Customer Service
Jellyvision's Customer Service score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Jellyvision's Customer Service score.
Ranked Jellyvision Customer Service the Highest
Jellyvision Customer Service Score by Age
Jellyvision's Customer Service score was rated 3.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Jellyvision.
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| Summary | Age | Customer Service Score |
|---|---|---|
36-40 3.5 | 36-40 | 3.5 |
Jellyvision Customer Service Score by Industry
Jellyvision's Customer Service score was rated 4.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Jellyvision as an Employer
4.2/5
Jellyvision has a 4.2/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Jellyvision scored a 21 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Jellyvision would recommend the brand to a friend. ENPS measures how likely Jellyvision employees would recommend working at Jellyvision to a friend.
Net Promoter Score
21
NPS Score
| 57% | Promoters |
|---|---|
| 7% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 44% | Promoters |
|---|---|
| 23% | Passive |
| 33% | Detractors |
