50
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Jeni's Splendid Ice Creams
Marketing or Exec? Claim Your Free Account
About Jeni's Splendid Ice Creams' Brand
"Jeni's produces, markets and distributes ice creams to individuals, hotels and restaurants."
Brand at a Glance
68%
Customer Loyalty
4.5/5
Product Quality
3.7/5
Pricing
4.1/5
Customer Service
Jeni's Splendid Ice Creams NPS
Jeni's Splendid Ice Creams's Net Promoter Score (NPS) is a 50 with 71% Promoters, 8% Passives, and 21% Detractors. Net Promoter Score tracks whether Jeni's Splendid Ice Creams's customers would recommend using the product based on a scale of -100 to 100.
Jeni's Splendid Ice Creams Overall NPS
| 71% | Promoters |
|---|---|
| 8% | Passives |
| 21% | Detractors |
Jeni's Splendid Ice Creams NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 51 | Dec 2023 | 51 |
Feb 2024 47 | Feb 2024 | 47 |
Mar 2024 38 | Mar 2024 | 38 |
Apr 2024 40 | Apr 2024 | 40 |
Jun 2024 42 | Jun 2024 | 42 |
Jul 2024 44 | Jul 2024 | 44 |
Oct 2024 42 | Oct 2024 | 42 |
Dec 2024 44 | Dec 2024 | 44 |
Jan 2025 46 | Jan 2025 | 46 |
Mar 2025 47 | Mar 2025 | 47 |
Sep 2025 49 | Sep 2025 | 49 |
Nov 2025 49 | Nov 2025 | 49 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jeni's Splendid Ice Creams NPS by Gender
Jeni's Splendid Ice Creams's NPS was rated 46 by Female customers on Comparably.
Female
46
Jeni's Splendid Ice Creams's NPS was rated 46 by Female customers on Comparably.
73%
Promoters
0%
Passives
27%
Detractors
Male
N/A
Jeni's Splendid Ice Creams's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Jeni's Splendid Ice Creams NPS by Ethnicity
Jeni's Splendid Ice Creams's NPS was rated 23 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 23 | Caucasian | 23 |
Jeni's Splendid Ice Creams NPS by Age
Jeni's Splendid Ice Creams's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
Jeni's Splendid Ice Creams NPS by Usage
Jeni's Splendid Ice Creams's NPS was rated the highest by customers who have used Jeni's Splendid Ice Creams's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 100 | 2 to 5 Years | 100 |
5 to 10 Years 67 | 5 to 10 Years | 67 |
Jeni's Splendid Ice Creams Customer Reviews
Out of the 4 Jeni's Splendid Ice Creams customer reviews 3 were positive and 1 was constructive. Jeni's Splendid Ice Creams customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Jeni's Splendid Ice Creams Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Jeni's Splendid Ice Creams users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Jeni's Splendid Ice Creams Customer Loyalty Score by Gender
Jeni's Splendid Ice Creams's Customer Loyalty score was rated 51 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Jeni's Splendid Ice Creams.
Female
51%
Yes
Male
N/A
Yes
Jeni's Splendid Ice Creams Customer Loyalty Score by Ethnicity
Jeni's Splendid Ice Creams's Customer Loyalty score was rated 50% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Jeni's Splendid Ice Creams.
50
out of 100
Caucasian
Jeni's Splendid Ice Creams Customer Loyalty Score by Age
Jeni's Splendid Ice Creams's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Jeni's Splendid Ice Creams.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
51-55 33% | 51-55 | 33% |
Jeni's Splendid Ice Creams Customer Loyalty Score by Usage
Jeni's Splendid Ice Creams's Customer Loyalty score was rated the highest by customers who have used Jeni's Splendid Ice Creams's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Jeni's Splendid Ice Creams Product Quality
4.5/5
Jeni's Splendid Ice Creams has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Jeni's Splendid Ice Creams' overall Product Quality score rated by its users and customers.
Jeni's Splendid Ice Creams Product Information
Jeni's Splendid Ice Creams’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://jenis.com/
- Company Size
- 501-1,000 Employees
Industry
Food and Beverages
Quick Insights into Jeni's Splendid Ice Creams Product Quality
Jeni's Splendid Ice Creams's Product Quality score was rated highest by customers who have used Jeni's Splendid Ice Creams's products/services for 2 to 5 Years, and rated lowest by customers ages 51-55.
Sign Up to unlock insights into how customers have ranked Jeni's Splendid Ice Creams' Product Quality.
Ranked Jeni's Splendid Ice Creams Product Quality the Highest
Ranked Jeni's Splendid Ice Creams Product Quality the Lowest
Jeni's Splendid Ice Creams Product Quality Score by Gender
Jeni's Splendid Ice Creams's Product Quality score was rated 4.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Jeni's Splendid Ice Creams.
Female
4.7/5
Male
N/A
Jeni's Splendid Ice Creams Product Quality Score by Ethnicity
Jeni's Splendid Ice Creams's Product Quality score was rated 4.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Jeni's Splendid Ice Creams.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.7 | Caucasian | 4.7 |
Jeni's Splendid Ice Creams Product Quality Score by Age
Jeni's Splendid Ice Creams's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Jeni's Splendid Ice Creams.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 5 | 26-30 | 5 |
51-55 4.4 | 51-55 | 4.4 |
Jeni's Splendid Ice Creams Product Quality Score by Usage
Jeni's Splendid Ice Creams's Product Quality score was rated 5 stars by customers who have used Jeni's Splendid Ice Creams's products/services for 2 to 5 Years, and by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Jeni's Splendid Ice Creams Pricing
Jeni's Splendid Ice Creams ROI & Value For Money
3.7/5
Jeni's Splendid Ice Creams has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Jeni's Splendid Ice Creams' overall ROI score rated by its users and customers.
Quick Insights into Jeni's Splendid Ice Creams ROI
Jeni's Splendid Ice Creams's ROI score was rated highest by customers who have used Jeni's Splendid Ice Creams's products/services for 2 to 5 Years, and rated lowest by customers ages 51-55.
Sign Up to unlock insights into how customers have ranked Jeni's Splendid Ice Creams' ROI score.
Ranked Jeni's Splendid Ice Creams ROI the Highest
Ranked Jeni's Splendid Ice Creams ROI the Lowest
Jeni's Splendid Ice Creams ROI Score by Gender
Jeni's Splendid Ice Creams's ROI score was rated 3.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Jeni's Splendid Ice Creams.
Female
3.8/5
Male
N/A
Jeni's Splendid Ice Creams ROI Score by Ethnicity
Jeni's Splendid Ice Creams's ROI score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Jeni's Splendid Ice Creams.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Jeni's Splendid Ice Creams ROI Score by Age
Jeni's Splendid Ice Creams's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Jeni's Splendid Ice Creams.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.6 | 26-30 | 4.6 |
51-55 2.6 | 51-55 | 2.6 |
Jeni's Splendid Ice Creams ROI Score by Usage
Jeni's Splendid Ice Creams's ROI score was rated the highest by customers who have used Jeni's Splendid Ice Creams's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Jeni's Splendid Ice Creams Customer Satisfaction (CSAT)
Jeni's Splendid Ice Creams Customer Satisfaction (CSAT) Score
82 / 100
Jeni's Splendid Ice Creams has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
64%
Satisfied
18%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
3%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Jeni's Splendid Ice Creams Customer Satisfaction
Jeni's Splendid Ice Creams's Customer Satisfaction score was rated highest by customers who have used Jeni's Splendid Ice Creams's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Jeni's Splendid Ice Creams' Customer Satisfaction.
Ranked Jeni's Splendid Ice Creams Customer Satisfaction the Highest
Jeni's Splendid Ice Creams Customer Satisfaction Score by Gender
Jeni's Splendid Ice Creams's Customer Satisfaction score was rated 89 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Jeni's Splendid Ice Creams.
89 / 100
FemaleVery Satisfied | 78% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 11% |
Jeni's Splendid Ice Creams Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Jeni's Splendid Ice Creams' Customer Satisfaction (CSAT) score was rated 88% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Jeni's Splendid Ice Creams.
88 / 100
Very Satisfied
75%
Satisfied
13%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
12%
Jeni's Splendid Ice Creams Customer Satisfaction Score by Age
Jeni's Splendid Ice Creams's Customer Satisfaction score was rated 75 points by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Jeni's Splendid Ice Creams.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 75% |
Jeni's Splendid Ice Creams Customer Satisfaction Score by Usage
Jeni's Splendid Ice Creams's Customer Satisfaction score was rated 100 points by customers who have used Jeni's Splendid Ice Creams's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Jeni's Splendid Ice Creams Customer Service
4.1/5
Jeni's Splendid Ice Creams has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Jeni's Splendid Ice Creams' overall Customer Service score rated by its users and customers.
About Jeni's Splendid Ice Creams's Customer Service
Address
Columbus, OH
Website
http://jenis.com/
Quick Insights into Jeni's Splendid Ice Creams Customer Service
Jeni's Splendid Ice Creams's Customer Service score was rated highest by customers who have used Jeni's Splendid Ice Creams's products/services for 2 to 5 Years, and rated lowest by customers ages 51-55.
Sign Up to unlock insights into how customers have ranked Jeni's Splendid Ice Creams' Customer Service score.
Ranked Jeni's Splendid Ice Creams Customer Service the Highest
Ranked Jeni's Splendid Ice Creams Customer Service the Lowest
Jeni's Splendid Ice Creams Customer Service Score by Gender
Jeni's Splendid Ice Creams's Customer Service score was rated 4.2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Jeni's Splendid Ice Creams.
Female
4.2/5
Male
N/A
Jeni's Splendid Ice Creams Customer Service Score by Ethnicity
Jeni's Splendid Ice Creams's Customer Service score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Jeni's Splendid Ice Creams.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Jeni's Splendid Ice Creams Customer Service Score by Age
Jeni's Splendid Ice Creams's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Jeni's Splendid Ice Creams.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.8 | 26-30 | 4.8 |
51-55 3.4 | 51-55 | 3.4 |
Jeni's Splendid Ice Creams Customer Service Score by Usage
Jeni's Splendid Ice Creams's Customer Service score was rated the highest by customers who have used Jeni's Splendid Ice Creams's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Jeni's Splendid Ice Creams as an Employer
3.3/5
Jeni's Splendid Ice Creams has a 3.3/5 stars for its overall company culture rated by their employees
bottom
15%
CEO of Jeni's Splendid Ice Creams
In the Bottom 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Jeni's Splendid Ice Creams scored a 50 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Jeni's Splendid Ice Creams would recommend the brand to a friend. ENPS measures how likely Jeni's Splendid Ice Creams employees would recommend working at Jeni's Splendid Ice Creams to a friend.
Net Promoter Score
50
NPS Score
| 71% | Promoters |
|---|---|
| 8% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 14% | Promoters |
|---|---|
| 32% | Passive |
| 54% | Detractors |
