-83
NPS
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Jenn-Air
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About Jenn-Air's Brand
Jenn-Air makes luxury kitchen appliances known for their sophisticated design, innovative technology and exceptional performance.
Brand at a Glance
62%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Jenn-Air NPS
Jenn-Air's Net Promoter Score (NPS) is a -83 with 7% Promoters, 3% Passives, and 90% Detractors. Net Promoter Score tracks whether Jenn-Air's customers would recommend using the product based on a scale of -100 to 100.
Jenn-Air Overall NPS
| 7% | Promoters |
|---|---|
| 3% | Passives |
| 90% | Detractors |
Jenn-Air NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 -81 | Aug 2024 | -81 |
Sep 2024 -81 | Sep 2024 | -81 |
Oct 2024 -81 | Oct 2024 | -81 |
Dec 2024 -81 | Dec 2024 | -81 |
Jan 2025 -80 | Jan 2025 | -80 |
Feb 2025 -80 | Feb 2025 | -80 |
Mar 2025 -80 | Mar 2025 | -80 |
May 2025 -80 | May 2025 | -80 |
Jun 2025 -83 | Jun 2025 | -83 |
Aug 2025 -83 | Aug 2025 | -83 |
Sep 2025 -83 | Sep 2025 | -83 |
Oct 2025 -83 | Oct 2025 | -83 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jenn-Air NPS by Gender
Female customers rated Jenn-Air's NPS 12 points higher than Male customers.
Male
-92
Jenn-Air's NPS was rated -92 by Male customers on Comparably.
4%
Promoters
0%
Passives
96%
Detractors
Female
-80
Jenn-Air's NPS was rated -80 by Female customers on Comparably.
9%
Promoters
2%
Passives
89%
Detractors
Jenn-Air NPS by Ethnicity
Jenn-Air's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -82 | Caucasian | -82 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
Other -100 | Other | -100 |
Jenn-Air NPS by Age
Jenn-Air's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Jenn-Air NPS by Usage
Jenn-Air's NPS was rated the highest by customers who have used Jenn-Air's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -80 | 5 to 10 Years | -80 |
Over 10 Years -70 | Over 10 Years | -70 |
Jenn-Air Customer Reviews
Out of the 16 Jenn-Air customer reviews 2 were positive and 14 were constructive. Jenn-Air customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Jenn-Air Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of Jenn-Air users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Jenn-Air Customer Loyalty Score by Gender
Male customers rated Jenn-Air's Customer Loyalty score 3% higher than Female customers.
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Male
65%
Yes
Female
62%
Yes
Jenn-Air Customer Loyalty Score by Ethnicity
Jenn-Air's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Jenn-Air.
65
out of 100
Caucasian
70
out of 100
Hispanic or Latino
46
out of 100
Other
Jenn-Air Customer Loyalty Score by Age
Jenn-Air's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Jenn-Air.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 49% | 46-50 | 49% |
51-55 49% | 51-55 | 49% |
56-60 74% | 56-60 | 74% |
61-65 66% | 61-65 | 66% |
66+ 63% | 66+ | 63% |
Jenn-Air Customer Loyalty Score by Usage
Jenn-Air's Customer Loyalty score was rated the highest by customers who have used Jenn-Air's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Jenn-Air Customer Loyalty Score by Industry
Jenn-Air's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Jenn-Air Product Quality
1.5/5
Jenn-Air has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Jenn-Air Product Information
Jenn-Air’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Jenn-Air's product the highest. Reviewers from the Tech industry rated Jenn-Air the lowest at 1.5.
- Website
- https://jennair.com/
- Company Size
- 201-500 Employees
Industry
Tech
Hardware and Devices
Quick Insights into Jenn-Air Product Quality
Jenn-Air's Product Quality score was rated highest by customers from the Construction industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Jenn-Air's Product Quality.
Ranked Jenn-Air Product Quality the Highest
Ranked Jenn-Air Product Quality the Lowest
Jenn-Air Product Quality Score by Gender
Jenn-Air's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Jenn-Air.
Male
1.5/5
Female
1.5/5
Jenn-Air Product Quality Score by Ethnicity
Jenn-Air's Product Quality score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Jenn-Air.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Other 1.5 | Other | 1.5 |
Jenn-Air Product Quality Score by Age
Jenn-Air's Product Quality score was rated 1.5 stars by customers ages 46-50 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Jenn-Air.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Jenn-Air Product Quality Score by Usage
Jenn-Air's Product Quality score was rated 1.5 stars by customers who have used Jenn-Air's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Jenn-Air Product Quality Score by Industry
Jenn-Air's Product Quality score was rated the highest by Construction industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Jenn-Air Pricing
Jenn-Air ROI & Value For Money
1.5/5
Jenn-Air has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Jenn-Air Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry. The users from the Accounting industry think that they had the lowest ROI from Jenn-Air.
Quick Insights into Jenn-Air ROI
Jenn-Air's ROI score was rated highest by customers from the Construction industry, and rated lowest by customers from the Tech industry.
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Ranked Jenn-Air ROI the Highest
Ranked Jenn-Air ROI the Lowest
Jenn-Air ROI Score by Gender
Jenn-Air's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Jenn-Air.
Male
1.5/5
Female
1.5/5
Jenn-Air ROI Score by Ethnicity
Jenn-Air's ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Jenn-Air.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Other 1.5 | Other | 1.5 |
Jenn-Air ROI Score by Age
Jenn-Air's ROI score was rated 1.5 stars by customers ages 46-50 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Jenn-Air.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Jenn-Air ROI Score by Usage
Jenn-Air's ROI score was rated the highest by customers who have used Jenn-Air's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Jenn-Air ROI Score by Industry
Jenn-Air's ROI score was rated the highest by Construction industry customers, and the lowest by Tech industry customers.
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Jenn-Air Customer Satisfaction (CSAT)
Jenn-Air Customer Satisfaction (CSAT) Score
8 / 100
Jenn-Air has an overall Customer Satisfaction score of 8 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
5%
Satisfied
3%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
8%
Very Dissatisfied
77%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Jenn-Air Customer Satisfaction
Jenn-Air's Customer Satisfaction score was rated highest by customers from the Construction industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Jenn-Air's Customer Satisfaction.
Ranked Jenn-Air Customer Satisfaction the Highest
Ranked Jenn-Air Customer Satisfaction the Lowest
Jenn-Air Customer Satisfaction Score by Gender
Female customers rated Jenn-Air's Customer Satisfaction score 1 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Jenn-Air.
8 / 100
MaleVery Satisfied | 4% | |
|---|---|---|
Satisfied | 4% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 13% | |
Very Dissatisfied | 75% |
9 / 100
FemaleVery Satisfied | 9% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 2% | |
Very Dissatisfied | 83% |
Jenn-Air Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Jenn-Air's Customer Satisfaction (CSAT) score was rated 10% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Jenn-Air.
10 / 100
Very Satisfied
8%
Satisfied
2%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
6%
Very Dissatisfied
77%
CSAT according to Hispanic or Latino
Jenn-Air's Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Jenn-Air.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Other
Jenn-Air's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Jenn-Air.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
90%
Jenn-Air Customer Satisfaction Score by Age
Jenn-Air's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Jenn-Air.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 0% | |||||||||||||||
| 51-55 | 14% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 10% |
Jenn-Air Customer Satisfaction Score by Usage
Jenn-Air's Customer Satisfaction score was rated the highest by customers who have used Jenn-Air's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Jenn-Air Customer Satisfaction Score by Industry
Jenn-Air's Customer Satisfaction score was rated the highest by Construction industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Jenn-Air Customer Satisfaction Score by Industry",
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"label": "Tech",
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]
}Jenn-Air Customer Service
1.5/5
Jenn-Air has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Jenn-Air's overall Customer Service score rated by its users and customers.
About Jenn-Air's Customer Service
Address
553 Benson Road, Benton Harbor, MI 49022-2692
Website
https://jennair.com/
Phone Number
269-923-3387
Quick Insights into Jenn-Air Customer Service
Jenn-Air's Customer Service score was rated highest by customers from the Construction industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Jenn-Air's Customer Service score.
Ranked Jenn-Air Customer Service the Highest
Ranked Jenn-Air Customer Service the Lowest
Jenn-Air Customer Service Score by Gender
Jenn-Air's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Jenn-Air.
Male
1.5/5
Female
1.5/5
Jenn-Air Customer Service Score by Ethnicity
Jenn-Air's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Jenn-Air.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Other 1.5 | Other | 1.5 |
Jenn-Air Customer Service Score by Age
Jenn-Air's Customer Service score was rated 1.5 stars by customers ages 46-50 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Jenn-Air.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Jenn-Air Customer Service Score by Usage
Jenn-Air's Customer Service score was rated the highest by customers who have used Jenn-Air's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Jenn-Air Customer Service Score by Industry
Jenn-Air's Customer Service score was rated the highest by Construction industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Jenn-Air as an Employer
3.3/5
Jenn-Air has a 3.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Jenn-Air scored a -83 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Jenn-Air would recommend the brand to a friend. ENPS measures how likely Jenn-Air employees would recommend working at Jenn-Air to a friend.
Net Promoter Score
-83
NPS Score
| 7% | Promoters |
|---|---|
| 3% | Passive |
| 90% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
