34
NPS
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Jenner & Block
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About Jenner & Block's Brand
Jenner & Block is a law firm with global reach, with more than 500 lawyers and offices in Chicago
Brand at a Glance
60%
Customer Loyalty
4.1/5
Product Quality
3.2/5
Pricing
3.6/5
Customer Service
Jenner & Block NPS
Jenner & Block's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Jenner & Block's customers would recommend using the product based on a scale of -100 to 100.
Jenner & Block Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Jenner & Block NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Oct 2021 100 | Oct 2021 | 100 |
Nov 2022 50 | Nov 2022 | 50 |
Apr 2024 60 | Apr 2024 | 60 |
Jul 2025 33 | Jul 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jenner & Block Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Jenner & Block users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Jenner & Block Product Quality
4.1/5
Jenner & Block has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Jenner & Block's overall Product Quality score rated by its users and customers.
Jenner & Block Product Information
Jenner & Block’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://jenner.com/
Industry
Tech
Business Services
Government & Legal
Jenner & Block Pricing
Jenner & Block ROI & Value For Money
3.2/5
Jenner & Block has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Jenner & Block Customer Satisfaction (CSAT)
Jenner & Block Customer Satisfaction (CSAT) Score
67 / 100
Jenner & Block has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Jenner & Block Customer Service
3.6/5
Jenner & Block has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Jenner & Block's overall Customer Service score rated by its users and customers.
About Jenner & Block's Customer Service
Address
353 N. Clark Street, Chicago, IL
Website
http://jenner.com/
Jenner & Block as an Employer
3.0/5
Jenner & Block has a 3.0/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Jenner & Block scored a 34 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Jenner & Block would recommend the brand to a friend. ENPS measures how likely Jenner & Block employees would recommend working at Jenner & Block to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
