0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Jennison Associates LLC
Marketing or Exec? Claim Your Free Account
About Jennison Associates LLC's Brand
Brand at a Glance
85%
Customer Loyalty
3.6/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Jennison Associates LLC NPS
Jennison Associates LLC's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Jennison Associates LLC's customers would recommend using the product based on a scale of -100 to 100.
Jennison Associates LLC Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Jennison Associates LLC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
Sep 2022 0 | Sep 2022 | 0 |
Dec 2022 33 | Dec 2022 | 33 |
Mar 2024 50 | Mar 2024 | 50 |
May 2024 0 | May 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jennison Associates LLC Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Jennison Associates LLC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Jennison Associates LLC Product Quality
3.6/5
Jennison Associates LLC has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Jennison Associates LLC's overall Product Quality score rated by its users and customers.
Jennison Associates LLC Product Information
Jennison Associates LLC’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Investment Management
Jennison Associates LLC Pricing
Jennison Associates LLC ROI & Value For Money
3.9/5
Jennison Associates LLC has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Jennison Associates LLC's overall ROI score rated by its users and customers.
Jennison Associates LLC Customer Satisfaction (CSAT)
Jennison Associates LLC Customer Satisfaction (CSAT) Score
80 / 100
Jennison Associates LLC has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Jennison Associates LLC Customer Service
3.9/5
Jennison Associates LLC has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Jennison Associates LLC's overall Customer Service score rated by its users and customers.
Jennison Associates LLC as an Employer
2.8/5
Jennison Associates LLC has a 2.8/5 stars for its overall company culture rated by their employees
bottom
40%
CEO of Jennison Associates LLC
In the Bottom 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Jennison Associates LLC scored a 0 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of Jennison Associates LLC would recommend the brand to a friend. ENPS measures how likely Jennison Associates LLC employees would recommend working at Jennison Associates LLC to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 17% | Promoters |
|---|---|
| 50% | Passive |
| 33% | Detractors |
