-17
NPS
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Jenny Craig
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About Jenny Craig's Brand
"Jenny Craig is a weight loss, weight management, and nutrition company."
Brand at a Glance
69%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
2.9/5
Customer Service
Jenny Craig CMO
Jenny Craig NPS
Jenny Craig's Net Promoter Score (NPS) is a -17 with 36% Promoters, 11% Passives, and 53% Detractors. Net Promoter Score tracks whether Jenny Craig's customers would recommend using the product based on a scale of -100 to 100.
Jenny Craig Overall NPS
| 36% | Promoters |
|---|---|
| 11% | Passives |
| 53% | Detractors |
Jenny Craig NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 43 | May 2022 | 43 |
Jun 2022 25 | Jun 2022 | 25 |
Oct 2022 11 | Oct 2022 | 11 |
Dec 2022 0 | Dec 2022 | 0 |
Mar 2023 -9 | Mar 2023 | -9 |
May 2023 -17 | May 2023 | -17 |
Jul 2023 -8 | Jul 2023 | -8 |
Nov 2023 -15 | Nov 2023 | -15 |
Feb 2024 -20 | Feb 2024 | -20 |
Apr 2024 -6 | Apr 2024 | -6 |
Jul 2024 -12 | Jul 2024 | -12 |
Oct 2024 -17 | Oct 2024 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jenny Craig NPS by Gender
Jenny Craig's NPS was rated 0 by Female customers on Comparably.
Female
0
Jenny Craig's NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Male
N/A
Jenny Craig's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Jenny Craig NPS by Ethnicity
Jenny Craig's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Jenny Craig NPS by Usage
Jenny Craig's NPS was rated -34 points by customers who have used Jenny Craig's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -34 | Over 10 Years | -34 |
Jenny Craig Customer Reviews
Out of the 3 Jenny Craig customer reviews 1 was positive and 2 were constructive. Jenny Craig customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Jenny Craig Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Jenny Craig users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Jenny Craig Customer Loyalty Score by Gender
Jenny Craig's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Jenny Craig.
Female
100%
Yes
Male
N/A
Yes
Jenny Craig Customer Loyalty Score by Ethnicity
Jenny Craig's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Jenny Craig.
100
out of 100
Caucasian
Jenny Craig Customer Loyalty Score by Usage
Jenny Craig's Customer Loyalty score was rated 100% by customers who have used Jenny Craig's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Jenny Craig Product Quality
3.3/5
Jenny Craig has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Jenny Craig Product Information
Jenny Craig’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://jennycraig.com/
- Company Size
- 1,001-5,000 Employees
Industry
Food and Beverages
Healthcare
Quick Insights into Jenny Craig Product Quality
Jenny Craig's Product Quality score was rated highest by Caucasian customers.
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Ranked Jenny Craig Product Quality the Highest
Jenny Craig Product Quality Score by Gender
Jenny Craig's Product Quality score was rated 3.6 by Female customers on Comparably.
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Female
3.6/5
Male
N/A
Jenny Craig Product Quality Score by Ethnicity
Jenny Craig's Product Quality score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Jenny Craig.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Jenny Craig Product Quality Score by Usage
Jenny Craig's Product Quality score was rated 3.1 stars by customers who have used Jenny Craig's products/services for Over 10 Years.
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Jenny Craig Pricing
Jenny Craig ROI & Value For Money
3.2/5
Jenny Craig has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into Jenny Craig ROI
Jenny Craig's ROI score was rated highest by Female customers.
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Ranked Jenny Craig ROI the Highest
Jenny Craig ROI Score by Gender
Jenny Craig's ROI score was rated 3.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Jenny Craig.
Female
3.1/5
Male
N/A
Jenny Craig ROI Score by Ethnicity
Jenny Craig's ROI score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Jenny Craig.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Jenny Craig ROI Score by Usage
Jenny Craig's ROI score was rated 2.3 stars by customers who have used Jenny Craig's products/services for Over 10 Years.
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Jenny Craig Customer Satisfaction (CSAT)
Jenny Craig Customer Satisfaction (CSAT) Score
50 / 100
Jenny Craig has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
21%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Jenny Craig Customer Satisfaction
Jenny Craig's Customer Satisfaction score was rated highest by Female customers.
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Ranked Jenny Craig Customer Satisfaction the Highest
Jenny Craig Customer Satisfaction Score by Gender
Jenny Craig's Customer Satisfaction score was rated 40 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Jenny Craig.
40 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 60% |
Jenny Craig Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Jenny Craig's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Jenny Craig.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
Jenny Craig Customer Satisfaction Score by Usage
Jenny Craig's Customer Satisfaction score was rated 33 points by customers who have used Jenny Craig's products/services for Over 10 Years.
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Jenny Craig Customer Service
2.9/5
Jenny Craig has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Jenny Craig's Customer Service
Address
Carlsbad, CA
Website
http://jennycraig.com/
Quick Insights into Jenny Craig Customer Service
Jenny Craig's Customer Service score was rated highest by Female customers.
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Ranked Jenny Craig Customer Service the Highest
Jenny Craig Customer Service Score by Gender
Jenny Craig's Customer Service score was rated 2.7 by Female customers on Comparably.
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Female
2.7/5
Male
N/A
Jenny Craig Customer Service Score by Ethnicity
Jenny Craig's Customer Service score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Jenny Craig.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Jenny Craig Customer Service Score by Usage
Jenny Craig's Customer Service score was rated 2 stars by customers who have used Jenny Craig's products/services for Over 10 Years.
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Jenny Craig as an Employer
3.2/5
Jenny Craig has a 3.2/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Jenny Craig scored a -17 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of Jenny Craig would recommend the brand to a friend. ENPS measures how likely Jenny Craig employees would recommend working at Jenny Craig to a friend.
Net Promoter Score
-17
NPS Score
| 36% | Promoters |
|---|---|
| 11% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
-30
eNPS Score
| 25% | Promoters |
|---|---|
| 20% | Passive |
| 55% | Detractors |
