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NPS
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Jet Airways
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About Jet Airways' Brand
Jet Airways is an India based airline operating both international and internal flights.
Brand at a Glance
74%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
Jet Airways NPS
Jet Airways's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether Jet Airways's customers would recommend using the product based on a scale of -100 to 100.
Jet Airways Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
Jet Airways NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 0 | Jun 2022 | 0 |
Jul 2022 25 | Jul 2022 | 25 |
Aug 2022 33 | Aug 2022 | 33 |
Sep 2022 20 | Sep 2022 | 20 |
Oct 2022 27 | Oct 2022 | 27 |
Dec 2022 17 | Dec 2022 | 17 |
Mar 2023 -1 | Mar 2023 | -1 |
May 2023 5 | May 2023 | 5 |
Jul 2023 0 | Jul 2023 | 0 |
Aug 2023 -1 | Aug 2023 | -1 |
Mar 2024 -6 | Mar 2024 | -6 |
Nov 2024 0 | Nov 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jet Airways NPS by Gender
Female customers rated Jet Airways's NPS 17 points higher than Male customers.
Male
33
Jet Airways's NPS was rated 33 by Male customers on Comparably.
33%
Promoters
67%
Passives
0%
Detractors
Female
50
Jet Airways's NPS was rated 50 by Female customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Jet Airways NPS by Ethnicity
Jet Airways's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Other 75 | Other | 75 |
Jet Airways NPS by Age
Jet Airways's NPS was rated 40 points by customers ages 18-25 on Comparably.
Jet Airways NPS by Usage
Jet Airways's NPS was rated 50 points by customers who have used Jet Airways's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 50 | 2 to 5 Years | 50 |
Jet Airways Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Jet Airways users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Jet Airways Customer Loyalty Score by Gender
Female customers rated Jet Airways's Customer Loyalty score 30% higher than Male customers.
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Male
70%
Yes
Female
100%
Yes
Jet Airways Customer Loyalty Score by Ethnicity
Jet Airways's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Jet Airways.
70
out of 100
Asian or Pacific Islander
100
out of 100
Other
Jet Airways Customer Loyalty Score by Age
Jet Airways's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
Jet Airways Customer Loyalty Score by Usage
Jet Airways's Customer Loyalty score was rated 78% by customers who have used Jet Airways's products/services for 2 to 5 Years.
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Jet Airways Product Quality
3.8/5
Jet Airways has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Jet Airways Product Information
Jet Airways’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Travel
Quick Insights into Jet Airways Product Quality
Jet Airways's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Jet Airways Product Quality the Highest
Ranked Jet Airways Product Quality the Lowest
Jet Airways Product Quality Score by Gender
Female customers rated Jet Airways's Product Quality score 1 stars higher than Male customers.
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Male
3.5/5
Female
4.5/5
Jet Airways Product Quality Score by Ethnicity
Jet Airways's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Jet Airways.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 3.9 | Other | 3.9 |
Jet Airways Product Quality Score by Age
Jet Airways's Product Quality score was rated 3.9 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Jet Airways.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
Jet Airways Product Quality Score by Usage
Jet Airways's Product Quality score was rated 3.9 stars by customers who have used Jet Airways's products/services for 2 to 5 Years.
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Jet Airways Pricing
Jet Airways ROI & Value For Money
3.7/5
Jet Airways has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Jet Airways ROI
Jet Airways's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Jet Airways ROI the Highest
Ranked Jet Airways ROI the Lowest
Jet Airways ROI Score by Gender
Female customers rated Jet Airways's ROI score 0.8 stars higher than Male customers.
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Male
3.8/5
Female
4.6/5
Jet Airways ROI Score by Ethnicity
Jet Airways's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Jet Airways.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 4.5 | Other | 4.5 |
Jet Airways ROI Score by Age
Jet Airways's ROI score was rated 4.3 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Jet Airways.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
Jet Airways ROI Score by Usage
Jet Airways's ROI score was rated 4.2 stars by customers who have used Jet Airways's products/services for 2 to 5 Years.
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Jet Airways Customer Satisfaction (CSAT)
Jet Airways Customer Satisfaction (CSAT) Score
89 / 100
Jet Airways has an overall Customer Satisfaction score of 89 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
67%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Jet Airways Customer Satisfaction
Jet Airways's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Other customers.
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Ranked Jet Airways Customer Satisfaction the Highest
Ranked Jet Airways Customer Satisfaction the Lowest
Jet Airways Customer Satisfaction Score by Gender
Jet Airways's Customer Satisfaction score was rated 100 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Jet Airways.
100 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Jet Airways Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Jet Airways' Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Jet Airways.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Jet Airways' Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Jet Airways.
100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Jet Airways Customer Satisfaction Score by Age
Jet Airways's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Jet Airways.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Jet Airways Customer Satisfaction Score by Usage
Jet Airways's Customer Satisfaction score was rated 100 points by customers who have used Jet Airways's products/services for 2 to 5 Years.
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Jet Airways Customer Service
3.8/5
Jet Airways has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Jet Airways's Customer Service
Website
http://www.jetairways.com/en/in/home.aspx
Quick Insights into Jet Airways Customer Service
Jet Airways's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Jet Airways Customer Service the Highest
Ranked Jet Airways Customer Service the Lowest
Jet Airways Customer Service Score by Gender
Female customers rated Jet Airways's Customer Service score 0.8 stars higher than Male customers.
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Male
3.8/5
Female
4.6/5
Jet Airways Customer Service Score by Ethnicity
Jet Airways's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Jet Airways.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 4.5 | Other | 4.5 |
Jet Airways Customer Service Score by Age
Jet Airways's Customer Service score was rated 4.3 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
Jet Airways Customer Service Score by Usage
Jet Airways's Customer Service score was rated 4.2 stars by customers who have used Jet Airways's products/services for 2 to 5 Years.
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Jet Airways as an Employer
4.5/5
Jet Airways has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Jet Airways scored a 0 for Net Promoter Score and a 42 for Employee Net Promoter Score. NPS gauges how likely a customer of Jet Airways would recommend the brand to a friend. ENPS measures how likely Jet Airways employees would recommend working at Jet Airways to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
42
eNPS Score
| 67% | Promoters |
|---|---|
| 8% | Passive |
| 25% | Detractors |
