26
NPS
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Jet Aviation
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About Jet Aviation's Brand
Jet Aviation as a maintenance organization when he bought the former Globe Air hangars in Basel.
Brand at a Glance
86%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
Jet Aviation NPS
Jet Aviation's Net Promoter Score (NPS) is a 26 with 53% Promoters, 20% Passives, and 27% Detractors. Net Promoter Score tracks whether Jet Aviation's customers would recommend using the product based on a scale of -100 to 100.
Jet Aviation Overall NPS
| 53% | Promoters |
|---|---|
| 20% | Passives |
| 27% | Detractors |
Jet Aviation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 100 | Jul 2022 | 100 |
Jun 2023 50 | Jun 2023 | 50 |
Jul 2023 66 | Jul 2023 | 66 |
Aug 2023 75 | Aug 2023 | 75 |
Oct 2023 80 | Oct 2023 | 80 |
Nov 2023 66 | Nov 2023 | 66 |
Dec 2023 75 | Dec 2023 | 75 |
Feb 2024 55 | Feb 2024 | 55 |
Apr 2024 17 | Apr 2024 | 17 |
Sep 2024 16 | Sep 2024 | 16 |
Mar 2025 22 | Mar 2025 | 22 |
Nov 2025 27 | Nov 2025 | 27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jet Aviation NPS by Gender
Jet Aviation's NPS was rated -25 by Male customers on Comparably.
Male
-25
Jet Aviation's NPS was rated -25 by Male customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Female
N/A
Jet Aviation's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Jet Aviation Customer Reviews
Out of the 2 Jet Aviation customer reviews 2 were positive and 0 were constructive. Jet Aviation customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Jet Aviation Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of Jet Aviation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Jet Aviation Customer Loyalty Score by Gender
Jet Aviation's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Jet Aviation Product Quality
4.1/5
Jet Aviation has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Jet Aviation Product Information
Jet Aviation’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.jetaviation.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Travel
Quick Insights into Jet Aviation Product Quality
Jet Aviation's Product Quality score was rated highest by Male customers.
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Ranked Jet Aviation Product Quality the Highest
Jet Aviation Product Quality Score by Gender
Jet Aviation's Product Quality score was rated 4.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Jet Aviation.
Male
4.6/5
Female
N/A
Jet Aviation Pricing
Jet Aviation ROI & Value For Money
4/5
Jet Aviation has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into Jet Aviation ROI
Jet Aviation's ROI score was rated highest by Male customers.
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Ranked Jet Aviation ROI the Highest
Jet Aviation ROI Score by Gender
Jet Aviation's ROI score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
Jet Aviation Customer Satisfaction (CSAT)
Jet Aviation Customer Satisfaction (CSAT) Score
92 / 100
Jet Aviation has an overall Customer Satisfaction score of 92 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Jet Aviation Customer Satisfaction
Jet Aviation's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Jet Aviation's Customer Satisfaction.
Ranked Jet Aviation Customer Satisfaction the Highest
Jet Aviation Customer Satisfaction Score by Gender
Jet Aviation's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Jet Aviation.
100 / 100
MaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Jet Aviation Customer Service
4.1/5
Jet Aviation has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Jet Aviation's Customer Service
Address
112 Charles A Lindbergh Drive , Teterboro, NJ
Website
http://www.jetaviation.com/
Quick Insights into Jet Aviation Customer Service
Jet Aviation's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Jet Aviation's Customer Service score.
Ranked Jet Aviation Customer Service the Highest
Jet Aviation Customer Service Score by Gender
Jet Aviation's Customer Service score was rated 4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Jet Aviation.
Male
4/5
Female
N/A
Jet Aviation as an Employer
2.4/5
Jet Aviation has a 2.4/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Jet Aviation scored a 26 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Jet Aviation would recommend the brand to a friend. ENPS measures how likely Jet Aviation employees would recommend working at Jet Aviation to a friend.
Net Promoter Score
26
NPS Score
| 53% | Promoters |
|---|---|
| 20% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 43% | Promoters |
|---|---|
| 7% | Passive |
| 50% | Detractors |
