34
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Jet Linx
Marketing or Exec? Claim Your Free Account
About Jet Linx's Brand
In 1999, we set out to build a private jet company that would supply the industry’s best customer service experience. We started by looking at the private aviation space – examining what worked, and more importantly, what didn’t. The national operators provided scale at the sacrifice of personal attention. Local operators were present, but not guaranteed. Both ends of the spectrum provided an experience that was incomplete. In over 20 years, we have reshaped the industry through an approach that brings together the best of both worlds. Today, we operate 21 city-specific Base locations (and growing), with local teams who know you by name and are proud to serve you. Behind these local Bases is a robust national infrastructure to support every Jet Linx guarantee through expansive aviation expertise and rigorous safety and operational protocols. In 20 years, we have built a private aviation experience unlike any other. We are Your Personal Jet Company.
Brand at a Glance
68%
Customer Loyalty
3.5/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Jet Linx NPS
Jet Linx's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Jet Linx's customers would recommend using the product based on a scale of -100 to 100.
Jet Linx Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Jet Linx NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Jul 2022 0 | Jul 2022 | 0 |
Mar 2025 33 | Mar 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jet Linx Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Jet Linx users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Jet Linx Product Quality
3.5/5
Jet Linx has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Jet Linx's overall Product Quality score rated by its users and customers.
Jet Linx Product Information
Jet Linx’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- https://www.jetlinx.com
- Company Size
- 501-1,000 Employees
Industry
Aerospace and Aviation
Jet Linx Pricing
Jet Linx ROI & Value For Money
3.8/5
Jet Linx has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Jet Linx's overall ROI score rated by its users and customers.
Jet Linx Customer Satisfaction (CSAT)
Jet Linx Customer Satisfaction (CSAT) Score
67 / 100
Jet Linx has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Jet Linx Customer Service
3.9/5
Jet Linx has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Jet Linx's overall Customer Service score rated by its users and customers.
About Jet Linx's Customer Service
Address
13030 Pierce Street, Ste 100, Omaha, NE 68144
Website
https://www.jetlinx.com
Jet Linx's Social Links
Jet Linx as an Employer
4.2/5
Jet Linx has a 4.2/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Jet Linx scored a 34 for Net Promoter Score and a 42 for Employee Net Promoter Score. NPS gauges how likely a customer of Jet Linx would recommend the brand to a friend. ENPS measures how likely Jet Linx employees would recommend working at Jet Linx to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
42
eNPS Score
| 71% | Promoters |
|---|---|
| 0% | Passive |
| 29% | Detractors |
