-100
NPS
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Brand Page
JGC
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About JGC's Brand
JGC Corp. is engaged in the business of developing engineering technologies in the fields of oil and gas development, petroleum refining, natural gas processing, petrochemicals, hydrocarbons, chemicals, power generation and environmental protection.
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
2/5
Pricing
2/5
Customer Service
JGC NPS
JGC's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether JGC's customers would recommend using the product based on a scale of -100 to 100.
JGC Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
JGC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -100 | Dec 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
JGC Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of JGC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
JGC Product Quality
2.5/5
JGC has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock JGC's overall Product Quality score rated by its users and customers.
JGC Product Information
JGC’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- www.jgc.com
- Company Size
- 5,001-10,000 Employees
JGC Pricing
JGC ROI & Value For Money
2/5
JGC has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock JGC's overall ROI score rated by its users and customers.
JGC Customer Satisfaction (CSAT)
JGC Customer Satisfaction (CSAT) Score
100 / 100
JGC has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
JGC Customer Service
2/5
JGC has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock JGC's overall Customer Service score rated by its users and customers.
About JGC's Customer Service
Address
2-3-1, Minato Mirai, Yokohama, 220-6001
Website
www.jgc.com
Phone Number
7
Consumer vs. Employees
JGC scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of JGC would recommend the brand to a friend. ENPS measures how likely JGC employees would recommend working at JGC to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
