-37
NPS
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JibJab
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About JibJab's Brand
JibJab is a digital entertainment studio that produces and distributes comedic content.
Brand at a Glance
60%
Customer Loyalty
2.8/5
Product Quality
2.7/5
Pricing
2.8/5
Customer Service
JibJab NPS
JibJab's Net Promoter Score (NPS) is a -37 with 27% Promoters, 9% Passives, and 64% Detractors. Net Promoter Score tracks whether JibJab's customers would recommend using the product based on a scale of -100 to 100.
JibJab Overall NPS
| 27% | Promoters |
|---|---|
| 9% | Passives |
| 64% | Detractors |
JibJab NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -45 | Feb 2023 | -45 |
Mar 2023 -49 | Mar 2023 | -49 |
Apr 2023 -50 | Apr 2023 | -50 |
Oct 2023 -52 | Oct 2023 | -52 |
Nov 2023 -50 | Nov 2023 | -50 |
Dec 2023 -41 | Dec 2023 | -41 |
Feb 2024 -41 | Feb 2024 | -41 |
Mar 2024 -39 | Mar 2024 | -39 |
Apr 2024 -42 | Apr 2024 | -42 |
Jan 2025 -40 | Jan 2025 | -40 |
Mar 2025 -36 | Mar 2025 | -36 |
Dec 2025 -36 | Dec 2025 | -36 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
JibJab NPS by Gender
Female customers rated JibJab's NPS 79 points higher than Male customers.
Male
-70
JibJab's NPS was rated -70 by Male customers on Comparably.
15%
Promoters
0%
Passives
85%
Detractors
Female
9
JibJab's NPS was rated 9 by Female customers on Comparably.
45%
Promoters
19%
Passives
36%
Detractors
JibJab NPS by Ethnicity
JibJab's NPS was rated -7 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -7 | Caucasian | -7 |
JibJab NPS by Age
JibJab's NPS was rated 0 points by customers ages 66+ on Comparably.
JibJab NPS by Usage
JibJab's NPS was rated the highest by customers who have used JibJab's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -70 | Less than 1 Year | -70 |
1 to 2 Years -66 | 1 to 2 Years | -66 |
2 to 5 Years 60 | 2 to 5 Years | 60 |
JibJab Customer Reviews
Out of the 4 JibJab customer reviews 4 were positive and 0 were constructive. JibJab customer reviews reflect that all customers have a favorable experience using the products/services of the company.
JibJab Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of JibJab users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
JibJab Customer Loyalty Score by Gender
Female customers rated JibJab's Customer Loyalty score 20% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of JibJab.
Male
55%
Yes
Female
75%
Yes
JibJab Customer Loyalty Score by Ethnicity
JibJab's Customer Loyalty score was rated 74% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of JibJab.
74
out of 100
Caucasian
JibJab Customer Loyalty Score by Age
JibJab's Customer Loyalty score was rated 85% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of JibJab.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 85% | 66+ | 85% |
JibJab Customer Loyalty Score by Usage
JibJab's Customer Loyalty score was rated the highest by customers who have used JibJab's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
JibJab Customer Loyalty Score by Industry
JibJab's Customer Loyalty score was rated 64% by both Arts and Entertainment and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
JibJab Product Quality
2.8/5
JibJab has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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JibJab Product Information
JibJab’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated JibJab's product the highest.
- Website
- http://jibjab.com
- Company Size
- 51-200 Employees
Industry
Tech
Content
Media
Sports & Entertainment
Quick Insights into JibJab Product Quality
JibJab's Product Quality score was rated highest by customers who have used JibJab's products/services for 2 to 5 Years, and rated lowest by customers who have used JibJab's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked JibJab's Product Quality.
Ranked JibJab Product Quality the Highest
Ranked JibJab Product Quality the Lowest
JibJab Product Quality Score by Gender
Female customers rated JibJab's Product Quality score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of JibJab.
Male
2.4/5
Female
3/5
JibJab Product Quality Score by Ethnicity
JibJab's Product Quality score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of JibJab.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
JibJab Product Quality Score by Age
JibJab's Product Quality score was rated 3.1 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of JibJab.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 3.1 | 66+ | 3.1 |
JibJab Product Quality Score by Usage
JibJab's Product Quality score was rated the highest by customers who have used JibJab's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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JibJab Product Quality Score by Industry
JibJab's Product Quality score was rated 2.7 stars by both Arts and Entertainment and Tech industry customers.
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JibJab Pricing
JibJab ROI & Value For Money
2.7/5
JibJab has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock JibJab's overall ROI score rated by its users and customers.
JibJab Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Tech industry think that they had the lowest ROI from JibJab.
Quick Insights into JibJab ROI
JibJab's ROI score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers who have used JibJab's products/services for Less than 1 Year.
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Ranked JibJab ROI the Highest
Ranked JibJab ROI the Lowest
JibJab ROI Score by Gender
Female customers rated JibJab's ROI score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of JibJab.
Male
2.3/5
Female
2.8/5
JibJab ROI Score by Ethnicity
JibJab's ROI score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of JibJab.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
JibJab ROI Score by Age
JibJab's ROI score was rated 2.3 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of JibJab.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2.3 | 66+ | 2.3 |
JibJab ROI Score by Usage
JibJab's ROI score was rated the highest by customers who have used JibJab's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
JibJab ROI Score by Industry
JibJab's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
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JibJab Customer Satisfaction (CSAT)
JibJab Customer Satisfaction (CSAT) Score
43 / 100
JibJab has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
26%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
19%
Very Dissatisfied
21%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into JibJab Customer Satisfaction
JibJab's Customer Satisfaction score was rated highest by Female customers, and rated lowest by customers who have used JibJab's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked JibJab's Customer Satisfaction.
Ranked JibJab Customer Satisfaction the Highest
Ranked JibJab Customer Satisfaction the Lowest
JibJab Customer Satisfaction Score by Gender
Female customers rated JibJab's Customer Satisfaction score 32 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of JibJab.
24 / 100
MaleVery Satisfied | 15% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 38% | |
Dissatisfied | 15% | |
Very Dissatisfied | 23% |
56 / 100
FemaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 45% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 22% | |
Very Dissatisfied | 22% |
JibJab Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
JibJab's Customer Satisfaction (CSAT) score was rated 54% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of JibJab.
54 / 100
Very Satisfied
15%
Satisfied
39%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
15%
Very Dissatisfied
23%
JibJab Customer Satisfaction Score by Age
JibJab's Customer Satisfaction score was rated 40 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of JibJab.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 40% |
JibJab Customer Satisfaction Score by Usage
JibJab's Customer Satisfaction score was rated the highest by customers who have used JibJab's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
JibJab Customer Satisfaction Score by Industry
JibJab's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "JibJab Customer Satisfaction Score by Industry",
"text": "JibJab's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 17,
"stars": 0,
"csatScore": 17,
"text": "JibJab's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 17
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 40,
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"scoreClassName": "max",
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}
]
}JibJab Customer Service
2.8/5
JibJab has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock JibJab's overall Customer Service score rated by its users and customers.
About JibJab's Customer Service
Address
228 Main Street, Suite 4, Venice, CA 90291
Website
http://jibjab.com
Quick Insights into JibJab Customer Service
JibJab's Customer Service score was rated highest by customers who have used JibJab's products/services for 2 to 5 Years, and rated lowest by customers who have used JibJab's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked JibJab's Customer Service score.
Ranked JibJab Customer Service the Highest
Ranked JibJab Customer Service the Lowest
JibJab Customer Service Score by Gender
Female customers rated JibJab's Customer Service score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of JibJab.
Male
2.4/5
Female
3/5
JibJab Customer Service Score by Ethnicity
JibJab's Customer Service score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of JibJab.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
JibJab Customer Service Score by Age
JibJab's Customer Service score was rated 2.7 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of JibJab.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 2.7 | 66+ | 2.7 |
JibJab Customer Service Score by Usage
JibJab's Customer Service score was rated the highest by customers who have used JibJab's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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JibJab Customer Service Score by Industry
JibJab's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
JibJab as an Employer
2.8/5
JibJab has a 2.8/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
JibJab scored a -37 for Net Promoter Score and a -70 for Employee Net Promoter Score. NPS gauges how likely a customer of JibJab would recommend the brand to a friend. ENPS measures how likely JibJab employees would recommend working at JibJab to a friend.
Net Promoter Score
-37
NPS Score
| 27% | Promoters |
|---|---|
| 9% | Passive |
| 64% | Detractors |
Employee Net Promoter Score
-70
eNPS Score
| 10% | Promoters |
|---|---|
| 10% | Passive |
| 80% | Detractors |
