33
NPS
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Jim Henson Company
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About Jim Henson Company's Brand
The Jim Henson Company is an American entertainment company.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
3.5/5
Pricing
4/5
Customer Service
Jim Henson Company NPS
Jim Henson Company's Net Promoter Score (NPS) is a 33 with 33% Promoters, 67% Passives, and 0% Detractors. Net Promoter Score tracks whether Jim Henson Company's customers would recommend using the product based on a scale of -100 to 100.
Jim Henson Company Overall NPS
| 33% | Promoters |
|---|---|
| 67% | Passives |
| 0% | Detractors |
Jim Henson Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 0 | Jan 2023 | 0 |
Mar 2023 50 | Mar 2023 | 50 |
Jan 2026 33 | Jan 2026 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jim Henson Company Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Jim Henson Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Jim Henson Company Product Quality
4.5/5
Jim Henson Company has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Jim Henson Company's overall Product Quality score rated by its users and customers.
Jim Henson Company Product Information
Jim Henson Company’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://henson.com/
- Company Size
- 51-200 Employees
Jim Henson Company Pricing
Jim Henson Company ROI & Value For Money
3.5/5
Jim Henson Company has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Jim Henson Company Customer Satisfaction (CSAT)
Jim Henson Company Customer Satisfaction (CSAT) Score
50 / 100
Jim Henson Company has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Jim Henson Company Customer Service
4/5
Jim Henson Company has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Jim Henson Company's Customer Service
Address
37-18 Northern Boulevard, Suite 400, Long Island City, NY
Website
http://henson.com/
Phone Number
(212) 794-2400
Jim Henson Company as an Employer
2.4/5
Jim Henson Company has a 2.4/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Jim Henson Company scored a 33 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of Jim Henson Company would recommend the brand to a friend. ENPS measures how likely Jim Henson Company employees would recommend working at Jim Henson Company to a friend.
Net Promoter Score
33
NPS Score
| 33% | Promoters |
|---|---|
| 67% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 37% | Promoters |
|---|---|
| 38% | Passive |
| 25% | Detractors |
