100
NPS
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Jindal Steel Limited
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About Jindal Steel Limited's Brand
Jindal Steel Limited is an industrial powerhouse with a dominant presence in steel, power, mining and infrastructure sectors.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Jindal Steel Limited NPS
Jindal Steel Limited's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Jindal Steel Limited's customers would recommend using the product based on a scale of -100 to 100.
Jindal Steel Limited Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Jindal Steel Limited NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 100 | Nov 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jindal Steel Limited Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Jindal Steel Limited users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Jindal Steel Limited Product Quality
5/5
Jindal Steel Limited has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Jindal Steel Limited's overall Product Quality score rated by its users and customers.
Jindal Steel Limited Product Information
Jindal Steel Limited’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.jindalsteel.com/
- Company Size
- 10,000+ Employees
Jindal Steel Limited Pricing
Jindal Steel Limited ROI & Value For Money
5/5
Jindal Steel Limited has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Jindal Steel Limited Customer Satisfaction (CSAT)
Jindal Steel Limited Customer Satisfaction (CSAT) Score
100 / 100
Jindal Steel Limited has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Jindal Steel Limited Customer Service
5/5
Jindal Steel Limited has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Jindal Steel Limited's Customer Service
Address
Jspl Jindal Center Bhikaji Cama Pl, Delhi 110066 India
Website
https://www.jindalsteel.com/
Phone Number
91 11 2618 8340
Jindal Steel Limited as an Employer
Consumer vs. Employees
Jindal Steel Limited scored a 100 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Jindal Steel Limited would recommend the brand to a friend. ENPS measures how likely Jindal Steel Limited employees would recommend working at Jindal Steel Limited to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
