34
NPS
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JLG Industries
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About JLG Industries' Brand
JLG Industries is an American designer, manufacturer and marketer of access equipment.
Brand at a Glance
79%
Customer Loyalty
3.8/5
Product Quality
3.5/5
Pricing
3.8/5
Customer Service
JLG Industries NPS
JLG Industries's Net Promoter Score (NPS) is a 34 with 61% Promoters, 12% Passives, and 27% Detractors. Net Promoter Score tracks whether JLG Industries's customers would recommend using the product based on a scale of -100 to 100.
JLG Industries Overall NPS
| 61% | Promoters |
|---|---|
| 12% | Passives |
| 27% | Detractors |
JLG Industries NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 36 | Feb 2023 | 36 |
Mar 2023 46 | Mar 2023 | 46 |
Jul 2023 36 | Jul 2023 | 36 |
Sep 2023 40 | Sep 2023 | 40 |
Oct 2023 43 | Oct 2023 | 43 |
Jan 2024 39 | Jan 2024 | 39 |
Feb 2024 25 | Feb 2024 | 25 |
Jan 2025 32 | Jan 2025 | 32 |
Feb 2025 34 | Feb 2025 | 34 |
Jun 2025 29 | Jun 2025 | 29 |
Oct 2025 32 | Oct 2025 | 32 |
Nov 2025 34 | Nov 2025 | 34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
JLG Industries NPS by Gender
JLG Industries's NPS was rated 50 by Male customers on Comparably.
Male
50
JLG Industries's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
N/A
JLG Industries's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
JLG Industries NPS by Age
JLG Industries's NPS was rated 100 points by customers ages 18-25 on Comparably.
JLG Industries NPS by Usage
JLG Industries's NPS was rated 34 points by customers who have used JLG Industries's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
JLG Industries Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of JLG Industries users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
JLG Industries Customer Loyalty Score by Gender
JLG Industries's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of JLG Industries.
Male
100%
Yes
Female
N/A
Yes
JLG Industries Customer Loyalty Score by Age
JLG Industries's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of JLG Industries.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
JLG Industries Customer Loyalty Score by Usage
JLG Industries's Customer Loyalty score was rated 100% by customers who have used JLG Industries's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
JLG Industries Product Quality
3.8/5
JLG Industries has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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JLG Industries Product Information
JLG Industries’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.jlg.com/en
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
Quick Insights into JLG Industries Product Quality
JLG Industries's Product Quality score was rated highest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked JLG Industries' Product Quality.
Ranked JLG Industries Product Quality the Highest
JLG Industries Product Quality Score by Gender
JLG Industries's Product Quality score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of JLG Industries.
Male
3.9/5
Female
N/A
JLG Industries Product Quality Score by Age
JLG Industries's Product Quality score was rated 5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of JLG Industries.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
JLG Industries Product Quality Score by Usage
JLG Industries's Product Quality score was rated 3.5 stars by customers who have used JLG Industries's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
JLG Industries Pricing
JLG Industries ROI & Value For Money
3.5/5
JLG Industries has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into JLG Industries ROI
JLG Industries's ROI score was rated highest by customers ages 18-25.
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Ranked JLG Industries ROI the Highest
JLG Industries ROI Score by Gender
JLG Industries's ROI score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of JLG Industries.
Male
3.5/5
Female
N/A
JLG Industries ROI Score by Age
JLG Industries's ROI score was rated 4.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of JLG Industries.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
JLG Industries ROI Score by Usage
JLG Industries's ROI score was rated 3.3 stars by customers who have used JLG Industries's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
JLG Industries Customer Satisfaction (CSAT)
JLG Industries Customer Satisfaction (CSAT) Score
61 / 100
JLG Industries has an overall Customer Satisfaction score of 61 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
35%
Satisfied
26%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into JLG Industries Customer Satisfaction
JLG Industries's Customer Satisfaction score was rated highest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked JLG Industries' Customer Satisfaction.
Ranked JLG Industries Customer Satisfaction the Highest
JLG Industries Customer Satisfaction Score by Gender
JLG Industries's Customer Satisfaction score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of JLG Industries.
75 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
JLG Industries Customer Satisfaction Score by Age
JLG Industries's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of JLG Industries.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
JLG Industries Customer Satisfaction Score by Usage
JLG Industries's Customer Satisfaction score was rated 67 points by customers who have used JLG Industries's products/services for Less than 1 Year.
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JLG Industries Customer Service
3.8/5
JLG Industries has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About JLG Industries's Customer Service
Address
1 JLG Drive, Mc Connellsburg, PA 17233
Website
http://www.jlg.com/en
Phone Number
(717) 485-6417
Quick Insights into JLG Industries Customer Service
JLG Industries's Customer Service score was rated highest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked JLG Industries' Customer Service score.
Ranked JLG Industries Customer Service the Highest
JLG Industries Customer Service Score by Gender
JLG Industries's Customer Service score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of JLG Industries.
Male
3.9/5
Female
N/A
JLG Industries Customer Service Score by Age
JLG Industries's Customer Service score was rated 4.6 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of JLG Industries.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
JLG Industries Customer Service Score by Usage
JLG Industries's Customer Service score was rated 3.6 stars by customers who have used JLG Industries's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
JLG Industries as an Employer
3.0/5
JLG Industries has a 3.0/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
JLG Industries scored a 34 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of JLG Industries would recommend the brand to a friend. ENPS measures how likely JLG Industries employees would recommend working at JLG Industries to a friend.
Net Promoter Score
34
NPS Score
| 61% | Promoters |
|---|---|
| 12% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 32% | Promoters |
|---|---|
| 16% | Passive |
| 52% | Detractors |
