40
NPS
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JM Family Enterprises
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About JM Family Enterprises' Brand
JM Family Enterprises is an automotive company that consists of independent car dealerships and automotive service providers.
Brand at a Glance
72%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3.3/5
Customer Service
JM Family Enterprises NPS
JM Family Enterprises's Net Promoter Score (NPS) is a 40 with 65% Promoters, 10% Passives, and 25% Detractors. Net Promoter Score tracks whether JM Family Enterprises's customers would recommend using the product based on a scale of -100 to 100.
JM Family Enterprises Overall NPS
| 65% | Promoters |
|---|---|
| 10% | Passives |
| 25% | Detractors |
JM Family Enterprises NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 71 | Mar 2022 | 71 |
Jun 2022 75 | Jun 2022 | 75 |
Nov 2022 60 | Nov 2022 | 60 |
Jan 2023 63 | Jan 2023 | 63 |
Mar 2023 53 | Mar 2023 | 53 |
Apr 2023 57 | Apr 2023 | 57 |
May 2023 53 | May 2023 | 53 |
Oct 2023 43 | Oct 2023 | 43 |
Dec 2023 46 | Dec 2023 | 46 |
Mar 2024 50 | Mar 2024 | 50 |
Apr 2024 47 | Apr 2024 | 47 |
Mar 2025 40 | Mar 2025 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
JM Family Enterprises NPS by Gender
JM Family Enterprises's NPS was rated 60 by Male customers on Comparably.
Male
60
JM Family Enterprises's NPS was rated 60 by Male customers on Comparably.
80%
Promoters
0%
Passives
20%
Detractors
Female
N/A
JM Family Enterprises's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
JM Family Enterprises NPS by Ethnicity
JM Family Enterprises's NPS was rated 50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 50 | Caucasian | 50 |
JM Family Enterprises Customer Reviews
Out of the 2 JM Family Enterprises customer reviews 2 were positive and 0 were constructive. JM Family Enterprises customer reviews reflect that all customers have a favorable experience using the products/services of the company.
JM Family Enterprises Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of JM Family Enterprises users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
JM Family Enterprises Customer Loyalty Score by Gender
JM Family Enterprises's Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
JM Family Enterprises Customer Loyalty Score by Ethnicity
JM Family Enterprises's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of JM Family Enterprises.
100
out of 100
Caucasian
JM Family Enterprises Product Quality
3.8/5
JM Family Enterprises has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock JM Family Enterprises' overall Product Quality score rated by its users and customers.
JM Family Enterprises Product Information
JM Family Enterprises’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.jmfamily.com/
- Company Size
- 1,001-5,000 Employees
Industry
Enterprise
SaaS
Travel
Quick Insights into JM Family Enterprises Product Quality
JM Family Enterprises's Product Quality score was rated highest by Caucasian customers.
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Ranked JM Family Enterprises Product Quality the Highest
JM Family Enterprises Product Quality Score by Gender
JM Family Enterprises's Product Quality score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of JM Family Enterprises.
Male
3.9/5
Female
N/A
JM Family Enterprises Product Quality Score by Ethnicity
JM Family Enterprises's Product Quality score was rated 3.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of JM Family Enterprises.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
JM Family Enterprises Pricing
JM Family Enterprises ROI & Value For Money
3.8/5
JM Family Enterprises has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into JM Family Enterprises ROI
JM Family Enterprises's ROI score was rated highest by Male customers.
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Ranked JM Family Enterprises ROI the Highest
JM Family Enterprises ROI Score by Gender
JM Family Enterprises's ROI score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
JM Family Enterprises ROI Score by Ethnicity
JM Family Enterprises's ROI score was rated 3.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of JM Family Enterprises.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
JM Family Enterprises Customer Satisfaction (CSAT)
JM Family Enterprises Customer Satisfaction (CSAT) Score
71 / 100
JM Family Enterprises has an overall Customer Satisfaction score of 71 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
47%
Satisfied
24%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into JM Family Enterprises Customer Satisfaction
JM Family Enterprises's Customer Satisfaction score was rated highest by Male customers.
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Ranked JM Family Enterprises Customer Satisfaction the Highest
JM Family Enterprises Customer Satisfaction Score by Gender
JM Family Enterprises's Customer Satisfaction score was rated 80 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of JM Family Enterprises.
80 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
JM Family Enterprises Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
JM Family Enterprises' Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of JM Family Enterprises.
75 / 100
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
JM Family Enterprises Customer Service
3.3/5
JM Family Enterprises has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About JM Family Enterprises's Customer Service
Address
Deerfield Beach, FL 33442
Website
http://www.jmfamily.com/
Phone Number
954-429-2000
Quick Insights into JM Family Enterprises Customer Service
JM Family Enterprises's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked JM Family Enterprises' Customer Service score.
Ranked JM Family Enterprises Customer Service the Highest
JM Family Enterprises Customer Service Score by Gender
JM Family Enterprises's Customer Service score was rated 3.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of JM Family Enterprises.
Male
3.4/5
Female
N/A
JM Family Enterprises Customer Service Score by Ethnicity
JM Family Enterprises's Customer Service score was rated 3.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of JM Family Enterprises.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
JM Family Enterprises as an Employer
4.2/5
JM Family Enterprises has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
JM Family Enterprises scored a 40 for Net Promoter Score and a 35 for Employee Net Promoter Score. NPS gauges how likely a customer of JM Family Enterprises would recommend the brand to a friend. ENPS measures how likely JM Family Enterprises employees would recommend working at JM Family Enterprises to a friend.
Net Promoter Score
40
NPS Score
| 65% | Promoters |
|---|---|
| 10% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
35
eNPS Score
| 61% | Promoters |
|---|---|
| 13% | Passive |
| 26% | Detractors |
