-34
NPS
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JMP Group
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About JMP Group's Brand
JMP Group Inc. is a full-service investment banking and asset management firm that provides investment banking,sales and trading, and equit.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
JMP Group NPS
JMP Group's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether JMP Group's customers would recommend using the product based on a scale of -100 to 100.
JMP Group Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
JMP Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Jan 2024 0 | Jan 2024 | 0 |
Oct 2025 -33 | Oct 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
JMP Group Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of JMP Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
JMP Group Product Quality
4.5/5
JMP Group has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock JMP Group's overall Product Quality score rated by its users and customers.
JMP Group Product Information
JMP Group’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://jmpg.com
- Company Size
- 201-500 Employees
Industry
Tech
FinTech
JMP Group Pricing
JMP Group ROI & Value For Money
3.5/5
JMP Group has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock JMP Group's overall ROI score rated by its users and customers.
JMP Group Customer Satisfaction (CSAT)
JMP Group Customer Satisfaction (CSAT) Score
100 / 100
JMP Group has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
JMP Group Customer Service
3.5/5
JMP Group has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock JMP Group's overall Customer Service score rated by its users and customers.
About JMP Group's Customer Service
Address
600 MontgomeryStreet, San Francisco, CA
Website
http://jmpg.com
Consumer vs. Employees
JMP Group scored a -34 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of JMP Group would recommend the brand to a friend. ENPS measures how likely JMP Group employees would recommend working at JMP Group to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
