100
NPS
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JMT Consulting Group
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About JMT Consulting Group's Brand
Since their founding in 1991, JMT Consulting Group has specialized in accounting and fundraising solutions for nonprofit organizations
Brand at a Glance
10%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
JMT Consulting Group NPS
JMT Consulting Group's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether JMT Consulting Group's customers would recommend using the product based on a scale of -100 to 100.
JMT Consulting Group Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
JMT Consulting Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 100 | Apr 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
JMT Consulting Group Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of JMT Consulting Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
JMT Consulting Group Product Quality
5/5
JMT Consulting Group has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock JMT Consulting Group's overall Product Quality score rated by its users and customers.
JMT Consulting Group Product Information
JMT Consulting Group’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.jmtconsulting.com
- Company Size
- 11-50 Employees
Industry
Consulting
JMT Consulting Group Pricing
JMT Consulting Group ROI & Value For Money
5/5
JMT Consulting Group has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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JMT Consulting Group Customer Satisfaction (CSAT)
JMT Consulting Group Customer Satisfaction (CSAT) Score
100 / 100
JMT Consulting Group has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
JMT Consulting Group Customer Service
5/5
JMT Consulting Group has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock JMT Consulting Group's overall Customer Service score rated by its users and customers.
About JMT Consulting Group's Customer Service
Address
2200-2202 Route 22, Patterson, NY 12563
Website
http://www.jmtconsulting.com
Phone Number
845-278-9262
JMT Consulting Group as an Employer
3.2/5
JMT Consulting Group has a 3.2/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
JMT Consulting Group scored a 100 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of JMT Consulting Group would recommend the brand to a friend. ENPS measures how likely JMT Consulting Group employees would recommend working at JMT Consulting Group to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
