-100
NPS
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JNJ Mobile
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About JNJ Mobile's Brand
JNJ Mobile operates as a social community that enables people to stay connected via web-enabled mobile phones.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
JNJ Mobile NPS
JNJ Mobile's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether JNJ Mobile's customers would recommend using the product based on a scale of -100 to 100.
JNJ Mobile Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
JNJ Mobile NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2025 -100 | Jun 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
JNJ Mobile Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of JNJ Mobile users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
JNJ Mobile Product Quality
1.5/5
JNJ Mobile has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock JNJ Mobile's overall Product Quality score rated by its users and customers.
JNJ Mobile Product Information
JNJ Mobile’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.jnjmobile.com
- Company Size
- 51-200 Employees
Industry
Tech
Mobile App
JNJ Mobile Pricing
JNJ Mobile ROI & Value For Money
1.5/5
JNJ Mobile has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock JNJ Mobile's overall ROI score rated by its users and customers.
JNJ Mobile Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
JNJ Mobile Customer Service
1.5/5
JNJ Mobile has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock JNJ Mobile's overall Customer Service score rated by its users and customers.
About JNJ Mobile's Customer Service
Address
186 South Street, Boston, MA
Website
http://www.jnjmobile.com
Phone Number
6175411633
JNJ Mobile as an Employer
3.1/5
JNJ Mobile has a 3.1/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
JNJ Mobile scored a -100 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of JNJ Mobile would recommend the brand to a friend. ENPS measures how likely JNJ Mobile employees would recommend working at JNJ Mobile to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
