55
NPS
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Jobber
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About Jobber's Brand
Jobber is the simplest, most efficient way for home service businesses to schedule, invoice and manage their mobile team.
Brand at a Glance
75%
Customer Loyalty
4.5/5
Product Quality
4.4/5
Pricing
4.2/5
Customer Service
Jobber NPS
Jobber's Net Promoter Score (NPS) is a 55 with 68% Promoters, 19% Passives, and 13% Detractors. Net Promoter Score tracks whether Jobber's customers would recommend using the product based on a scale of -100 to 100.
Jobber Overall NPS
| 68% | Promoters |
|---|---|
| 19% | Passives |
| 13% | Detractors |
Jobber NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 67 | Aug 2023 | 67 |
Oct 2023 69 | Oct 2023 | 69 |
Nov 2023 64 | Nov 2023 | 64 |
Jan 2024 63 | Jan 2024 | 63 |
Mar 2024 63 | Mar 2024 | 63 |
Apr 2024 60 | Apr 2024 | 60 |
Jun 2024 58 | Jun 2024 | 58 |
Jul 2024 57 | Jul 2024 | 57 |
Aug 2024 59 | Aug 2024 | 59 |
Sep 2024 58 | Sep 2024 | 58 |
Oct 2024 56 | Oct 2024 | 56 |
Apr 2025 55 | Apr 2025 | 55 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jobber NPS by Gender
Female customers rated Jobber's NPS 16 points higher than Male customers.
Male
17
Jobber's NPS was rated 17 by Male customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
Female
33
Jobber's NPS was rated 33 by Female customers on Comparably.
33%
Promoters
67%
Passives
0%
Detractors
Jobber NPS by Ethnicity
Jobber's NPS was rated 0 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 0 | African American/Black | 0 |
Jobber NPS by Age
Jobber's NPS was rated -25 points by customers ages 26-30 on Comparably.
Jobber NPS by Usage
Jobber's NPS was rated the highest by customers who have used Jobber's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 52 | Less than 1 Year | 52 |
1 to 2 Years 43 | 1 to 2 Years | 43 |
2 to 5 Years 67 | 2 to 5 Years | 67 |
5 to 10 Years 83 | 5 to 10 Years | 83 |
Jobber Customer Reviews
Out of the 2 Jobber customer reviews 1 was positive and 1 was constructive. Jobber customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Jobber Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Jobber users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Jobber Customer Loyalty Score by Gender
Female customers rated Jobber's Customer Loyalty score 30% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Jobber.
Male
70%
Yes
Female
100%
Yes
Jobber Customer Loyalty Score by Ethnicity
Jobber's Customer Loyalty score was rated 78% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Jobber.
78
out of 100
African American/Black
Jobber Customer Loyalty Score by Age
Jobber's Customer Loyalty score was rated 55% by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Jobber.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 55% | 26-30 | 55% |
Jobber Customer Loyalty Score by Usage
Jobber's Customer Loyalty score was rated the highest by customers who have used Jobber's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Jobber Customer Loyalty Score by Industry
Jobber's Customer Loyalty score was rated 55% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Jobber Product Quality
4.5/5
Jobber has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Jobber Product Information
Jobber serves markets in the United States, Europe, Australia, Canada, and United Kingdom. Jobber supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
Jobber’s product quality score is a 4.5 out of 5 as rated by its users and customers. Reviewers from the Facilities Services industry rated Jobber's product the highest. Reviewers from the Tech industry rated Jobber the lowest at 4.3.
- Website
- https://jobber.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Scheduling Software
Calendar Software
Quoting Software
Work Order Software
Service Dispatch Software
Home Inspection Software
Towing Software
Field Service Management (FSM) Software
Field Activity Management Software
HVAC Software
Plumbing Software
Electrical Contractor Software
Handyman Software
Garage Door Software
Carpet Cleaning Software
Maid Service Software
Pest Control Software
Security System Installer Software
Janitorial Software
Lawn Care Software
Pool Service Software
HVAC Estimating Software
Plumbing Estimating Software
Landscape Software
Roofing Software
Contractor Management Software
Arborist Software
Electrical Estimating Software
Quick Insights into Jobber Product Quality
Jobber's Product Quality score was rated highest by customers from the Facilities Services industry, and rated lowest by Male customers.
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Ranked Jobber Product Quality the Highest
Ranked Jobber Product Quality the Lowest
Jobber Product Quality Score by Gender
Female customers rated Jobber's Product Quality score 0.5 stars higher than Male customers.
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Male
4.1/5
Female
4.6/5
Jobber Product Quality Score by Ethnicity
Jobber's Product Quality score was rated 4.1 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Jobber.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.1 | African American/Black | 4.1 |
Jobber Product Quality Score by Age
Jobber's Product Quality score was rated 4.1 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Jobber.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.1 | 26-30 | 4.1 |
Jobber Product Quality Score by Usage
Jobber's Product Quality score was rated the highest by customers who have used Jobber's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Jobber Product Quality Score by Industry
Jobber's Product Quality score was rated the highest by Facilities Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Jobber Pricing
Jobber ROI & Value For Money
4.4/5
Jobber has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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Jobber Pricing Plans
Jobber has a pricing structure that accommodates small and medium businesses. Starting from $29/month, Jobber uses a subscription model and offers the following: - 1 User, - 1-on-1 product support, and - Client manager (CRM).
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Mechanical, Civil or Industrial Engineering industry. The users from the Tech industry think that they had the lowest ROI from Jobber.
Who Uses Jobber?
Small Businesses
Medium Businesses
Quick Insights into Jobber ROI
Jobber's ROI score was rated highest by customers from the Mechanical, Civil or Industrial Engineering industry, and rated lowest by customers from the Tech industry.
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Ranked Jobber ROI the Highest
Ranked Jobber ROI the Lowest
Jobber ROI Score by Gender
Female customers rated Jobber's ROI score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Jobber.
Male
4.1/5
Female
4.3/5
Jobber ROI Score by Ethnicity
Jobber's ROI score was rated 4.2 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Jobber.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.2 | African American/Black | 4.2 |
Jobber ROI Score by Age
Jobber's ROI score was rated 3.7 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Jobber.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.7 | 26-30 | 3.7 |
Jobber ROI Score by Usage
Jobber's ROI score was rated the highest by customers who have used Jobber's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Jobber ROI Score by Industry
Jobber's ROI score was rated the highest by Mechanical, Civil or Industrial Engineering industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Jobber Customer Satisfaction (CSAT)
Jobber Customer Satisfaction (CSAT) Score
92 / 100
Jobber has an overall Customer Satisfaction score of 92 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
46%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Jobber Customer Satisfaction
Jobber's Customer Satisfaction score was rated highest by customers who have used Jobber's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked Jobber Customer Satisfaction the Highest
Ranked Jobber Customer Satisfaction the Lowest
Jobber Customer Satisfaction Score by Gender
Jobber's Customer Satisfaction score was rated 100 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Jobber.
100 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Jobber Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Jobber's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Jobber.
100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Jobber Customer Satisfaction Score by Age
Jobber's Customer Satisfaction score was rated 100 points by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Jobber.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% |
Jobber Customer Satisfaction Score by Usage
Jobber's Customer Satisfaction score was rated 100 points by customers who have used Jobber's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Jobber Customer Satisfaction Score by Industry
Jobber's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Jobber Customer Satisfaction Score by Industry",
"text": "Jobber's Customer Satisfaction score was rated 100 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Jobber's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
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}
]
}Jobber Customer Service
4.2/5
Jobber has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Jobber's overall Customer Service score rated by its users and customers.
About Jobber's Customer Service
Address
10130 103 St NW #300, Edmonton, KY T5J 3N9 Canada
Website
https://jobber.com/
Phone Number
+1 888-721-1115
Quick Insights into Jobber Customer Service
Jobber's Customer Service score was rated highest by African American/Black customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Jobber's Customer Service score.
Ranked Jobber Customer Service the Highest
Ranked Jobber Customer Service the Lowest
Jobber Customer Service Score by Gender
Female customers rated Jobber's Customer Service score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Jobber.
Male
4.2/5
Female
4.3/5
Jobber Customer Service Score by Ethnicity
Jobber's Customer Service score was rated 4.4 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Jobber.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 4.4 | African American/Black | 4.4 |
Jobber Customer Service Score by Age
Jobber's Customer Service score was rated 4 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Jobber.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4 | 26-30 | 4 |
Jobber Customer Service Score by Usage
Jobber's Customer Service score was rated the highest by customers who have used Jobber's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Jobber Customer Service Score by Industry
Jobber's Customer Service score was rated 4.1 stars by Tech industry customers.
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Jobber as an Employer
4.7/5
Jobber has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Jobber scored a 55 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Jobber would recommend the brand to a friend. ENPS measures how likely Jobber employees would recommend working at Jobber to a friend.
Net Promoter Score
55
NPS Score
| 68% | Promoters |
|---|---|
| 19% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
