-100
NPS
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Brand Page
Jodel
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About Jodel's Brand
Jodel is a platform that enables its users to discover follow and participate in the most relevant conversations with people nearby
Brand at a Glance
55%
Customer Loyalty
3.7/5
Product Quality
1.7/5
Pricing
3/5
Customer Service
Jodel NPS
Jodel's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Jodel's customers would recommend using the product based on a scale of -100 to 100.
Jodel Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Jodel NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
Mar 2021 -100 | Mar 2021 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jodel Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Jodel users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Jodel Product Quality
3.7/5
Jodel has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Jodel Product Information
Jodel’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Jodel Pricing
Jodel ROI & Value For Money
1.7/5
Jodel has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
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Jodel Customer Service
3/5
Jodel has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Jodel's Customer Service
Address
Berlin, Germany
