-25
NPS
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Joe & The Juice
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About Joe & The Juice's Brand
Owner and operator chain of juice bars and coffee shops. The company operates its concept eateries throughout Europe and has a growing presence in Asia and the United States. It offers juices, shakes, coffee and sandwiches made with natural and organic ingredients.
Brand at a Glance
38%
Customer Loyalty
3.4/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
Joe & The Juice NPS
Joe & The Juice's Net Promoter Score (NPS) is a -25 with 0% Promoters, 75% Passives, and 25% Detractors. Net Promoter Score tracks whether Joe & The Juice's customers would recommend using the product based on a scale of -100 to 100.
Joe & The Juice Overall NPS
| 0% | Promoters |
|---|---|
| 75% | Passives |
| 25% | Detractors |
Joe & The Juice NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 0 | Nov 2021 | 0 |
Apr 2022 0 | Apr 2022 | 0 |
Sep 2022 0 | Sep 2022 | 0 |
Apr 2023 -25 | Apr 2023 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Joe & The Juice Customer Loyalty
38%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
38% of Joe & The Juice users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Joe & The Juice Product Quality
3.4/5
Joe & The Juice has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Joe & The Juice Product Information
Joe & The Juice’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- www.joejuice.com
- Company Size
- 501-1,000 Employees
Joe & The Juice Pricing
Joe & The Juice ROI & Value For Money
3.7/5
Joe & The Juice has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Joe & The Juice Customer Satisfaction (CSAT)
Joe & The Juice Customer Satisfaction (CSAT) Score
67 / 100
Joe & The Juice has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Joe & The Juice Customer Service
3.6/5
Joe & The Juice has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Joe & The Juice's Customer Service
Address
, Copenhagen, 1100
Website
www.joejuice.com
Joe & The Juice as an Employer
Consumer vs. Employees
Joe & The Juice scored a -25 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Joe & The Juice would recommend the brand to a friend. ENPS measures how likely Joe & The Juice employees would recommend working at Joe & The Juice to a friend.
Net Promoter Score
-25
NPS Score
| 0% | Promoters |
|---|---|
| 75% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 11% | Promoters |
|---|---|
| 45% | Passive |
| 44% | Detractors |
