-15
NPS
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John Crane
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About John Crane's Brand
Progress depends on the world’s process industries. And process industry companies depend on John Crane to keep their operations running efficiently.
Brand at a Glance
73%
Customer Loyalty
4/5
Product Quality
3.6/5
Pricing
3.4/5
Customer Service
John Crane NPS
John Crane's Net Promoter Score (NPS) is a -15 with 40% Promoters, 5% Passives, and 55% Detractors. Net Promoter Score tracks whether John Crane's customers would recommend using the product based on a scale of -100 to 100.
John Crane Overall NPS
| 40% | Promoters |
|---|---|
| 5% | Passives |
| 55% | Detractors |
John Crane NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 15 | Oct 2022 | 15 |
Nov 2022 0 | Nov 2022 | 0 |
Dec 2022 -11 | Dec 2022 | -11 |
Jan 2023 -27 | Jan 2023 | -27 |
Feb 2023 -33 | Feb 2023 | -33 |
Apr 2023 -39 | Apr 2023 | -39 |
May 2023 -36 | May 2023 | -36 |
Nov 2023 -41 | Nov 2023 | -41 |
Jan 2024 -43 | Jan 2024 | -43 |
Mar 2024 -28 | Mar 2024 | -28 |
Feb 2025 -22 | Feb 2025 | -22 |
Sep 2025 -15 | Sep 2025 | -15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
John Crane NPS by Gender
John Crane's NPS was rated 0 by Male customers on Comparably.
Male
0
John Crane's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
N/A
John Crane's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
John Crane Customer Reviews
Out of the 2 John Crane customer reviews 1 was positive and 1 was constructive. John Crane customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
John Crane Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of John Crane users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
John Crane Customer Loyalty Score by Gender
John Crane's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
John Crane Product Quality
4/5
John Crane has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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John Crane Product Information
John Crane’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.johncrane.com
- Company Size
- 5,001-10,000 Employees
Industry
Manufacturing
Quick Insights into John Crane Product Quality
John Crane's Product Quality score was rated highest by Male customers.
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Ranked John Crane Product Quality the Highest
John Crane Product Quality Score by Gender
John Crane's Product Quality score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
John Crane Pricing
John Crane ROI & Value For Money
3.6/5
John Crane has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into John Crane ROI
John Crane's ROI score was rated highest by Male customers.
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Ranked John Crane ROI the Highest
John Crane ROI Score by Gender
John Crane's ROI score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
John Crane Customer Satisfaction (CSAT)
John Crane Customer Satisfaction (CSAT) Score
73 / 100
John Crane has an overall Customer Satisfaction score of 73 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
33%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into John Crane Customer Satisfaction
John Crane's Customer Satisfaction score was rated highest by Male customers.
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Ranked John Crane Customer Satisfaction the Highest
John Crane Customer Satisfaction Score by Gender
John Crane's Customer Satisfaction score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of John Crane.
75 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
John Crane Customer Service
3.4/5
John Crane has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About John Crane's Customer Service
Address
227 W Monroe, Chicago, IL 60606
Website
https://www.johncrane.com
Phone Number
(312) 605-7800
John Crane's Social Links
Quick Insights into John Crane Customer Service
John Crane's Customer Service score was rated highest by Male customers.
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Ranked John Crane Customer Service the Highest
John Crane Customer Service Score by Gender
John Crane's Customer Service score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of John Crane.
Male
3.1/5
Female
N/A
John Crane as an Employer
2.9/5
John Crane has a 2.9/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
John Crane scored a -15 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of John Crane would recommend the brand to a friend. ENPS measures how likely John Crane employees would recommend working at John Crane to a friend.
Net Promoter Score
-15
NPS Score
| 40% | Promoters |
|---|---|
| 5% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 30% | Promoters |
|---|---|
| 27% | Passive |
| 43% | Detractors |
