-9
NPS
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Johnny Was Clothing
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About Johnny Was Clothing's Brand
The Johnny Was Collection is a #beautiful, #feminine, contemporary wardrobe for the modern #woman.
Brand at a Glance
83%
Customer Loyalty
3.1/5
Product Quality
2.6/5
Pricing
2.5/5
Customer Service
Johnny Was Clothing NPS
Johnny Was Clothing's Net Promoter Score (NPS) is a -9 with 43% Promoters, 5% Passives, and 52% Detractors. Net Promoter Score tracks whether Johnny Was Clothing's customers would recommend using the product based on a scale of -100 to 100.
Johnny Was Clothing Overall NPS
| 43% | Promoters |
|---|---|
| 5% | Passives |
| 52% | Detractors |
Johnny Was Clothing NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -27 | Apr 2024 | -27 |
May 2024 -21 | May 2024 | -21 |
Jun 2024 -23 | Jun 2024 | -23 |
Jul 2024 -19 | Jul 2024 | -19 |
Aug 2024 -20 | Aug 2024 | -20 |
Nov 2024 -20 | Nov 2024 | -20 |
Dec 2024 -18 | Dec 2024 | -18 |
Mar 2025 -14 | Mar 2025 | -14 |
May 2025 -12 | May 2025 | -12 |
Jul 2025 -10 | Jul 2025 | -10 |
Aug 2025 -8 | Aug 2025 | -8 |
Sep 2025 -8 | Sep 2025 | -8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Johnny Was Clothing NPS by Gender
Johnny Was Clothing's NPS was rated -16 by Female customers on Comparably.
Female
-16
Johnny Was Clothing's NPS was rated -16 by Female customers on Comparably.
40%
Promoters
4%
Passives
56%
Detractors
Male
N/A
Johnny Was Clothing's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Johnny Was Clothing NPS by Ethnicity
Johnny Was Clothing's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -10 | Caucasian | -10 |
Other -80 | Other | -80 |
Johnny Was Clothing NPS by Age
Johnny Was Clothing's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
Johnny Was Clothing NPS by Usage
Johnny Was Clothing's NPS was rated the highest by customers who have used Johnny Was Clothing's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -20 | Less than 1 Year | -20 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years -60 | 2 to 5 Years | -60 |
5 to 10 Years -66 | 5 to 10 Years | -66 |
Over 10 Years 0 | Over 10 Years | 0 |
Johnny Was Clothing Customer Reviews
Out of the 9 Johnny Was Clothing customer reviews 5 were positive and 4 were constructive. Johnny Was Clothing customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Johnny Was Clothing Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Johnny Was Clothing users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Johnny Was Clothing Customer Loyalty Score by Gender
Johnny Was Clothing's Customer Loyalty score was rated 86 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Johnny Was Clothing.
Female
86%
Yes
Male
N/A
Yes
Johnny Was Clothing Customer Loyalty Score by Ethnicity
Johnny Was Clothing's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Johnny Was Clothing.
87
out of 100
Caucasian
82
out of 100
Other
Johnny Was Clothing Customer Loyalty Score by Age
Johnny Was Clothing's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Johnny Was Clothing.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 70% | 51-55 | 70% |
56-60 55% | 56-60 | 55% |
61-65 82% | 61-65 | 82% |
66+ 100% | 66+ | 100% |
Johnny Was Clothing Customer Loyalty Score by Usage
Johnny Was Clothing's Customer Loyalty score was rated the highest by customers who have used Johnny Was Clothing's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Johnny Was Clothing Customer Loyalty Score by Industry
Johnny Was Clothing's Customer Loyalty score was rated the highest by Legal industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Johnny Was Clothing Product Quality
3.1/5
Johnny Was Clothing has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Johnny Was Clothing Product Information
Johnny Was Clothing’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Legal industry rated Johnny Was Clothing's product the highest. Reviewers from the Arts and Entertainment industry rated Johnny Was Clothing the lowest at 2.5.
- Website
- http://johnnywas.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Fashion and Beauty
Quick Insights into Johnny Was Clothing Product Quality
Johnny Was Clothing's Product Quality score was rated highest by customers who have used Johnny Was Clothing's products/services for Over 10 Years, and rated lowest by customers ages 56-60.
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Ranked Johnny Was Clothing Product Quality the Highest
Ranked Johnny Was Clothing Product Quality the Lowest
Johnny Was Clothing Product Quality Score by Gender
Johnny Was Clothing's Product Quality score was rated 3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Johnny Was Clothing.
Female
3/5
Male
N/A
Johnny Was Clothing Product Quality Score by Ethnicity
Johnny Was Clothing's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Johnny Was Clothing.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Other 2.5 | Other | 2.5 |
Johnny Was Clothing Product Quality Score by Age
Johnny Was Clothing's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Johnny Was Clothing.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2 | 51-55 | 2 |
56-60 1.5 | 56-60 | 1.5 |
61-65 3.4 | 61-65 | 3.4 |
66+ 3.3 | 66+ | 3.3 |
Johnny Was Clothing Product Quality Score by Usage
Johnny Was Clothing's Product Quality score was rated the highest by customers who have used Johnny Was Clothing's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Johnny Was Clothing Product Quality Score by Industry
Johnny Was Clothing's Product Quality score was rated the highest by Legal industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Johnny Was Clothing Pricing
Johnny Was Clothing ROI & Value For Money
2.6/5
Johnny Was Clothing has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Johnny Was Clothing Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Legal industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from Johnny Was Clothing.
Quick Insights into Johnny Was Clothing ROI
Johnny Was Clothing's ROI score was rated highest by customers ages 66+, and rated lowest by customers from the Arts and Entertainment industry.
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Ranked Johnny Was Clothing ROI the Highest
Ranked Johnny Was Clothing ROI the Lowest
Johnny Was Clothing ROI Score by Gender
Johnny Was Clothing's ROI score was rated 2.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Johnny Was Clothing.
Female
2.7/5
Male
N/A
Johnny Was Clothing ROI Score by Ethnicity
Johnny Was Clothing's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Johnny Was Clothing.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Other 2.1 | Other | 2.1 |
Johnny Was Clothing ROI Score by Age
Johnny Was Clothing's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Johnny Was Clothing.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2 | 51-55 | 2 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2.9 | 61-65 | 2.9 |
66+ 3.2 | 66+ | 3.2 |
Johnny Was Clothing ROI Score by Usage
Johnny Was Clothing's ROI score was rated the highest by customers who have used Johnny Was Clothing's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Johnny Was Clothing ROI Score by Industry
Johnny Was Clothing's ROI score was rated the highest by Legal industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Johnny Was Clothing Customer Satisfaction (CSAT)
Johnny Was Clothing Customer Satisfaction (CSAT) Score
49 / 100
Johnny Was Clothing has an overall Customer Satisfaction score of 49 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
9%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
9%
Very Dissatisfied
37%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Johnny Was Clothing Customer Satisfaction
Johnny Was Clothing's Customer Satisfaction score was rated highest by customers ages 61-65, and rated lowest by customers ages 56-60.
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Ranked Johnny Was Clothing Customer Satisfaction the Highest
Ranked Johnny Was Clothing Customer Satisfaction the Lowest
Johnny Was Clothing Customer Satisfaction Score by Gender
Johnny Was Clothing's Customer Satisfaction score was rated 39 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Johnny Was Clothing.
39 / 100
FemaleVery Satisfied | 35% | |
|---|---|---|
Satisfied | 4% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 4% | |
Very Dissatisfied | 53% |
Johnny Was Clothing Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Johnny Was Clothing's Customer Satisfaction (CSAT) score was rated 37% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Johnny Was Clothing.
37 / 100
Very Satisfied
37%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
5%
Very Dissatisfied
58%
CSAT according to Other
Johnny Was Clothing's Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Johnny Was Clothing.
25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
50%
Johnny Was Clothing Customer Satisfaction Score by Age
Johnny Was Clothing's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Johnny Was Clothing.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 33% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 60% | |||||||||||||||
| 66+ | 40% |
Johnny Was Clothing Customer Satisfaction Score by Usage
Johnny Was Clothing's Customer Satisfaction score was rated the highest by customers who have used Johnny Was Clothing's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Johnny Was Clothing Customer Satisfaction Score by Industry
Johnny Was Clothing's Customer Satisfaction score was rated the highest by Legal industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Johnny Was Clothing Customer Satisfaction Score by Industry",
"text": "Johnny Was Clothing's Customer Satisfaction score was rated the highest by Legal industry customers, and the lowest by Arts and Entertainment industry customers.",
"bars": [
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Johnny Was Clothing's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Legal",
"groupId": 529,
"score": 33,
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}Johnny Was Clothing Customer Service
2.5/5
Johnny Was Clothing has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Johnny Was Clothing's Customer Service
Address
3775 Broadway Place, Los Angeles, CA
Website
http://johnnywas.com
Phone Number
(866) 942-8806
Quick Insights into Johnny Was Clothing Customer Service
Johnny Was Clothing's Customer Service score was rated highest by customers ages 66+, and rated lowest by customers ages 56-60.
Sign Up to unlock insights into how customers have ranked Johnny Was Clothing's Customer Service score.
Ranked Johnny Was Clothing Customer Service the Highest
Ranked Johnny Was Clothing Customer Service the Lowest
Johnny Was Clothing Customer Service Score by Gender
Johnny Was Clothing's Customer Service score was rated 2.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Johnny Was Clothing.
Female
2.6/5
Male
N/A
Johnny Was Clothing Customer Service Score by Ethnicity
Johnny Was Clothing's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Johnny Was Clothing.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Other 1.6 | Other | 1.6 |
Johnny Was Clothing Customer Service Score by Age
Johnny Was Clothing's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Johnny Was Clothing.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 2 | 51-55 | 2 |
56-60 1.5 | 56-60 | 1.5 |
61-65 3.1 | 61-65 | 3.1 |
66+ 3.2 | 66+ | 3.2 |
Johnny Was Clothing Customer Service Score by Usage
Johnny Was Clothing's Customer Service score was rated the highest by customers who have used Johnny Was Clothing's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Johnny Was Clothing Customer Service Score by Industry
Johnny Was Clothing's Customer Service score was rated the highest by Legal industry customers, and the lowest by Arts and Entertainment industry customers.
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Johnny Was Clothing as an Employer
2.3/5
Johnny Was Clothing has a 2.3/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Johnny Was Clothing scored a -9 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Johnny Was Clothing would recommend the brand to a friend. ENPS measures how likely Johnny Was Clothing employees would recommend working at Johnny Was Clothing to a friend.
Net Promoter Score
-9
NPS Score
| 43% | Promoters |
|---|---|
| 5% | Passive |
| 52% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 23% | Promoters |
|---|---|
| 4% | Passive |
| 73% | Detractors |
