-47
NPS
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Johns Hopkins Medicine
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About Johns Hopkins Medicine's Brand
Johns Hopkins Medicine–Improving the health of the community and world by setting the standard of excellence in modern education, research
Brand at a Glance
65%
Customer Loyalty
2.6/5
Product Quality
2/5
Pricing
2.3/5
Customer Service
Johns Hopkins Medicine NPS
Johns Hopkins Medicine's Net Promoter Score (NPS) is a -47 with 21% Promoters, 11% Passives, and 68% Detractors. Net Promoter Score tracks whether Johns Hopkins Medicine's customers would recommend using the product based on a scale of -100 to 100.
Johns Hopkins Medicine Overall NPS
| 21% | Promoters |
|---|---|
| 11% | Passives |
| 68% | Detractors |
Johns Hopkins Medicine NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -66 | Mar 2023 | -66 |
Apr 2023 -25 | Apr 2023 | -25 |
Jun 2023 -17 | Jun 2023 | -17 |
Jul 2023 -13 | Jul 2023 | -13 |
Aug 2023 -11 | Aug 2023 | -11 |
Oct 2023 -9 | Oct 2023 | -9 |
Nov 2023 -29 | Nov 2023 | -29 |
Mar 2024 -34 | Mar 2024 | -34 |
Aug 2024 -37 | Aug 2024 | -37 |
Sep 2024 -42 | Sep 2024 | -42 |
Jun 2025 -44 | Jun 2025 | -44 |
Sep 2025 -47 | Sep 2025 | -47 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Johns Hopkins Medicine NPS by Gender
Female customers rated Johns Hopkins Medicine's NPS 21 points higher than Male customers.
Male
-60
Johns Hopkins Medicine's NPS was rated -60 by Male customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Female
-39
Johns Hopkins Medicine's NPS was rated -39 by Female customers on Comparably.
24%
Promoters
13%
Passives
63%
Detractors
Johns Hopkins Medicine NPS by Ethnicity
Johns Hopkins Medicine's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -28 | Caucasian | -28 |
Other -100 | Other | -100 |
Johns Hopkins Medicine NPS by Age
Johns Hopkins Medicine's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Johns Hopkins Medicine NPS by Usage
Johns Hopkins Medicine's NPS was rated -39 points by customers who have used Johns Hopkins Medicine's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -39 | Over 10 Years | -39 |
Johns Hopkins Medicine Customer Reviews
Out of the 5 Johns Hopkins Medicine customer reviews 1 was positive and 4 were constructive. Johns Hopkins Medicine customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Johns Hopkins Medicine Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Johns Hopkins Medicine users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Johns Hopkins Medicine Customer Loyalty Score by Gender
Female customers rated Johns Hopkins Medicine's Customer Loyalty score 32% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Johns Hopkins Medicine.
Male
46%
Yes
Female
78%
Yes
Johns Hopkins Medicine Customer Loyalty Score by Ethnicity
Johns Hopkins Medicine's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Johns Hopkins Medicine.
74
out of 100
Caucasian
70
out of 100
Other
Johns Hopkins Medicine Customer Loyalty Score by Age
Johns Hopkins Medicine's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Johns Hopkins Medicine.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 100% | 46-50 | 100% |
61-65 40% | 61-65 | 40% |
66+ 78% | 66+ | 78% |
Johns Hopkins Medicine Customer Loyalty Score by Usage
Johns Hopkins Medicine's Customer Loyalty score was rated 66% by customers who have used Johns Hopkins Medicine's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Johns Hopkins Medicine Product Quality
2.6/5
Johns Hopkins Medicine has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Johns Hopkins Medicine Product Information
Johns Hopkins Medicine’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Healthcare
Quick Insights into Johns Hopkins Medicine Product Quality
Johns Hopkins Medicine's Product Quality score was rated highest by customers ages 66+, and rated lowest by Other customers.
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Ranked Johns Hopkins Medicine Product Quality the Highest
Ranked Johns Hopkins Medicine Product Quality the Lowest
Johns Hopkins Medicine Product Quality Score by Gender
Female customers rated Johns Hopkins Medicine's Product Quality score 0.9 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Johns Hopkins Medicine.
Male
1.5/5
Female
2.4/5
Johns Hopkins Medicine Product Quality Score by Ethnicity
Johns Hopkins Medicine's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Johns Hopkins Medicine.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Other 1.5 | Other | 1.5 |
Johns Hopkins Medicine Product Quality Score by Age
Johns Hopkins Medicine's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Johns Hopkins Medicine.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 3.5 | 66+ | 3.5 |
Johns Hopkins Medicine Product Quality Score by Usage
Johns Hopkins Medicine's Product Quality score was rated 2.4 stars by customers who have used Johns Hopkins Medicine's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Johns Hopkins Medicine Pricing
Johns Hopkins Medicine ROI & Value For Money
2/5
Johns Hopkins Medicine has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Johns Hopkins Medicine's overall ROI score rated by its users and customers.
Quick Insights into Johns Hopkins Medicine ROI
Johns Hopkins Medicine's ROI score was rated highest by customers ages 66+, and rated lowest by Other customers.
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Ranked Johns Hopkins Medicine ROI the Highest
Ranked Johns Hopkins Medicine ROI the Lowest
Johns Hopkins Medicine ROI Score by Gender
Female customers rated Johns Hopkins Medicine's ROI score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Johns Hopkins Medicine.
Male
1.5/5
Female
2.3/5
Johns Hopkins Medicine ROI Score by Ethnicity
Johns Hopkins Medicine's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Johns Hopkins Medicine.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Other 1.5 | Other | 1.5 |
Johns Hopkins Medicine ROI Score by Age
Johns Hopkins Medicine's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Johns Hopkins Medicine.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 3.5 | 66+ | 3.5 |
Johns Hopkins Medicine ROI Score by Usage
Johns Hopkins Medicine's ROI score was rated 2 stars by customers who have used Johns Hopkins Medicine's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Johns Hopkins Medicine Customer Satisfaction (CSAT)
Johns Hopkins Medicine Customer Satisfaction (CSAT) Score
32 / 100
Johns Hopkins Medicine has an overall Customer Satisfaction score of 32 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
16%
Satisfied
16%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
26%
Very Dissatisfied
42%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Johns Hopkins Medicine Customer Satisfaction
Johns Hopkins Medicine's Customer Satisfaction score was rated highest by customers ages 66+, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Johns Hopkins Medicine's Customer Satisfaction.
Ranked Johns Hopkins Medicine Customer Satisfaction the Highest
Ranked Johns Hopkins Medicine Customer Satisfaction the Lowest
Johns Hopkins Medicine Customer Satisfaction Score by Gender
Female customers rated Johns Hopkins Medicine's Customer Satisfaction score 0 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Johns Hopkins Medicine.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 40% | |
Very Dissatisfied | 60% |
37 / 100
FemaleVery Satisfied | 24% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 38% | |
Very Dissatisfied | 25% |
Johns Hopkins Medicine Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Johns Hopkins Medicine's Customer Satisfaction (CSAT) score was rated 43% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Johns Hopkins Medicine.
43 / 100
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
43%
CSAT according to Other
Johns Hopkins Medicine's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Johns Hopkins Medicine.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
67%
Very Dissatisfied
33%
Johns Hopkins Medicine Customer Satisfaction Score by Age
Johns Hopkins Medicine's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Johns Hopkins Medicine.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 75% |
Johns Hopkins Medicine Customer Satisfaction Score by Usage
Johns Hopkins Medicine's Customer Satisfaction score was rated 37 points by customers who have used Johns Hopkins Medicine's products/services for Over 10 Years.
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Johns Hopkins Medicine Customer Service
2.3/5
Johns Hopkins Medicine has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
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About Johns Hopkins Medicine's Customer Service
Address
1800 Orleans St, Baltimore, MD 21287
Website
http://www.hopkinsmedicine.org/
Phone Number
(410) 955-5000
Quick Insights into Johns Hopkins Medicine Customer Service
Johns Hopkins Medicine's Customer Service score was rated highest by customers ages 66+, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Johns Hopkins Medicine's Customer Service score.
Ranked Johns Hopkins Medicine Customer Service the Highest
Ranked Johns Hopkins Medicine Customer Service the Lowest
Johns Hopkins Medicine Customer Service Score by Gender
Female customers rated Johns Hopkins Medicine's Customer Service score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Johns Hopkins Medicine.
Male
1.5/5
Female
2.3/5
Johns Hopkins Medicine Customer Service Score by Ethnicity
Johns Hopkins Medicine's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Johns Hopkins Medicine.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Other 1.5 | Other | 1.5 |
Johns Hopkins Medicine Customer Service Score by Age
Johns Hopkins Medicine's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Johns Hopkins Medicine.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 3.2 | 66+ | 3.2 |
Johns Hopkins Medicine Customer Service Score by Usage
Johns Hopkins Medicine's Customer Service score was rated 2.1 stars by customers who have used Johns Hopkins Medicine's products/services for Over 10 Years.
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Johns Hopkins Medicine as an Employer
2.5/5
Johns Hopkins Medicine has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of Johns Hopkins Medicine
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Johns Hopkins Medicine scored a -47 for Net Promoter Score and a -36 for Employee Net Promoter Score. NPS gauges how likely a customer of Johns Hopkins Medicine would recommend the brand to a friend. ENPS measures how likely Johns Hopkins Medicine employees would recommend working at Johns Hopkins Medicine to a friend.
Net Promoter Score
-47
NPS Score
| 21% | Promoters |
|---|---|
| 11% | Passive |
| 68% | Detractors |
Employee Net Promoter Score
-36
eNPS Score
| 24% | Promoters |
|---|---|
| 16% | Passive |
| 60% | Detractors |
