-20
NPS
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Johnson Financial Group
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About Johnson Financial Group's Brand
Johnson Financial Group is a provider of banking, wealth, and insurance products and services in Wisconsin and Arizona.
Brand at a Glance
42%
Customer Loyalty
3/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
Johnson Financial Group NPS
Johnson Financial Group's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether Johnson Financial Group's customers would recommend using the product based on a scale of -100 to 100.
Johnson Financial Group Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
Johnson Financial Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -100 | Apr 2023 | -100 |
May 2023 0 | May 2023 | 0 |
Jul 2023 -33 | Jul 2023 | -33 |
Dec 2024 0 | Dec 2024 | 0 |
Nov 2025 -20 | Nov 2025 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Johnson Financial Group Customer Loyalty
42%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
42% of Johnson Financial Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Johnson Financial Group Product Quality
3/5
Johnson Financial Group has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Johnson Financial Group's overall Product Quality score rated by its users and customers.
Johnson Financial Group Product Information
Johnson Financial Group’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- https://www.johnsonbank.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
FinTech
Insurance
Small Business Services
Johnson Financial Group Pricing
Johnson Financial Group ROI & Value For Money
3.4/5
Johnson Financial Group has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Johnson Financial Group Customer Satisfaction (CSAT)
Johnson Financial Group Customer Satisfaction (CSAT) Score
25 / 100
Johnson Financial Group has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Johnson Financial Group Customer Service
3.3/5
Johnson Financial Group has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Johnson Financial Group's Customer Service
Address
555 Main Street Racine, Racine, WI 53403
Website
https://www.johnsonbank.com/
Phone Number
(262)619-2790
Johnson Financial Group as an Employer
3.4/5
Johnson Financial Group has a 3.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Johnson Financial Group scored a -20 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of Johnson Financial Group would recommend the brand to a friend. ENPS measures how likely Johnson Financial Group employees would recommend working at Johnson Financial Group to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 17% | Promoters |
|---|---|
| 50% | Passive |
| 33% | Detractors |
